The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drug... See more
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Natland Road, Riverside Business Park, LA9 7SX Kendal, England, GB
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The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drug... See more
Company replied
Very efficent triage system. Excellant vet who took time to observe the cat. Gave good advice and explanations.
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My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional - the vet even sat on the floor to do her examination as our... See more
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Late on Saturday night/Sunday morning. Efficient process and all staff calm, friendly and reassuring. Made sure Oscar dog was comfortable whilst waiting to see Vet. Vet thorough, explanations where... See more
Company replied
Our experienced emergency team in Vets Now Kendal are here for you at the time you need us most. Vets Now Kendal pet emergency ECC clinic in Riverside Business Park, Natland Road, Kendal, Cumbria, LA9 7SX provides an emergency service for pets and vets in the Kendal area. Here we have a team of dedicated emergency vets on hand to provide your pet with the highest level of care.
Natland Road, Riverside Business Park, LA9 7SX, Kendal, England, United Kingdom
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My dog became ill at 8.20pm I rang out of hours they said £324 just to be seen without treatment it was a good job we could afford it but what would they do if u couldn’t turn u away

Reply from Vets Now - Kendal
We can’t fault the treatment our rabbit received. The vet we saw was very thorough.
The only criticism is the eye watering bill we received because it was out of hours.

Reply from Vets Now - Kendal
A horror show from first call to six hours later when my dog finally died. Horrific and traumatising I will never ever use them again.
They charged me £440 and did nothing except listen to my dogs heart while she died on her own, unable to get a line into her because they had delayed phoning me back.

Reply from Vets Now - Kendal
Absolutely fantastic service. Very friendly and extremely professional. I cannot recommend them enough!

Reply from Vets Now - Kendal
Amazing service, went above and beyond. Thank you great staff.

Reply from Vets Now - Kendal
Great that the vets could see my dog relatively quickly and have the operation that she needed. However the cost was eye watering!! Double the normal out of hours service. Please can we go back to the way it was and not outsource an out of hours service that saves dogs lives. It feels mercenary. The care my dog received was excellent though. Thank god for insurance.

Reply from Vets Now - Kendal
£325 just to get you through the door for a consultation is horrendous.
At least Dicck Turpin wore a mask!

Reply from Vets Now - Kendal
My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional
- the vet even sat on the floor to do her examination as our dog was so poorly. She communication in depth was outstanding, explaining what she was doing, why . The blood results fur her kidneys so high how she going to try to reduce it. The breakdown of costs. Who will be looking after her at night. The next steps to take her home get further support from our own vets. Then contacted our vets to state the importance of seeing her that day Exceptional - thank you so so much for saving our dog.

Reply from Vets Now - Kendal
The out-of-hours team were able to make an emergency appointment quickly and efficiently. They were also able to put in place individualised care arrangements for my dog with regards to limiting contact with other dogs in the Waiting Room. The diagnosis and treatment were delivered with professionalism, care, empathy and great communication. Also the vet was non-judgemental - I have a rescue XL Bully and a lot of people have preconceived ideas about this breed and their owners!

Reply from Vets Now - Kendal
Quick response, seen immediately and they were kind and gentle with our puppy. She showed no signs if stress and was very happy with them. Communication was great. Would definitely recommend.

Reply from Vets Now - Kendal
Happy with the treatment our dog received, but £370 for 10 mins and an injection is bordering on criminal

Reply from Vets Now - Kendal
Great out of hours service when my vets were closed sorted my poor dog out and both vet and vet nurse kind and friendly

Reply from Vets Now - Kendal
Excellent service! We had an out of hours urgent care need. Yes, it was expensive, but what cost the health and well being of my best friend?
The vet was friendly, thorough and knowledgeable, beyond just the usual professional front I mean. We got a positive outcome and our Golden Retreiver is now back to her bouncy self.
Thank you Vets Now Kendal. 🥰

Reply from Vets Now - Kendal
Vets Now provide an excellent service when our Schoodle Luna was taken ill whilst on holiday. They arranged an out of hours emergency appointment and she was seen within on hour of our first phone call. Everything was exactly as you would want it to be in an emergency.

Reply from Vets Now - Kendal
Prompt answering of out of hours call and we were seen quickly despite it looking like it was busy. History and concerns listened to.

Reply from Vets Now - Kendal
Rapid treatment, the cat was seen to straight away, then the vet explained what would happen overnight, regular calls over night. Although first impressions weren't great as they didn't seem happy my vet had sent me there.

Reply from Vets Now - Kendal
I had arrived in the Lakes from near London and it became apparent that one of my dogs was very unwell, bloody mucus from both ends. Called Westmorland Vet Group and auto telephone system got me quickly to VetsNow. Took him in at about 11.30PM, was examined and admitted immediately for 2 nights hospitalisation. Blood results were very bad. Lots of treatment and medicine and 4 days later he's as good as New! We both say (me and Boris), thanks very much!

Reply from Vets Now - Kendal
In there 10 minutes. No diagnosis, no medication and £325 lighter in my pocket. How on earth can you justify that.

Reply from Vets Now - Kendal
For an out of hours Sunday morning visit we were made to feel very welcome and the care from the vet was excellent explained everything very well.The receptionist was also very friendly and polite the whole experience was very good

Reply from Vets Now - Kendal
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