Vets Now - Kendal Reviews 

61
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TrustScore 4 out of 5

4.2

Natland Road, Riverside Business Park, LA9 7SX Kendal, England, GB

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Rated 1 out of 5 stars

The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drug... See more

Company replied

Rated 5 out of 5 stars

Very efficent triage system. Excellant vet who took time to observe the cat. Gave good advice and explanations.

Company replied

Rated 5 out of 5 stars

My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional - the vet even sat on the floor to do her examination as our... See more

Company replied

Rated 5 out of 5 stars

Late on Saturday night/Sunday morning. Efficient process and all staff calm, friendly and reassuring. Made sure Oscar dog was comfortable whilst waiting to see Vet. Vet thorough, explanations where... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. also in
  3. Veterinarian

Written by the company

Our experienced emergency team in Vets Now Kendal are here for you at the time you need us most. Vets Now Kendal pet emergency ECC clinic in Riverside Business Park, Natland Road, Kendal, Cumbria, LA9 7SX provides an emergency service for pets and vets in the Kendal area. Here we have a team of dedicated emergency vets on hand to provide your pet with the highest level of care.


Contact info

  • Natland Road, Riverside Business Park, LA9 7SX, Kendal, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

61 reviews

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4.2

All reviews

(61)

1,901 reviews in the last 12 months

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Rated 1 out of 5 stars

My dog became ill at 8.20pm I rang out…

My dog became ill at 8.20pm I rang out of hours they said £324 just to be seen without treatment it was a good job we could afford it but what would they do if u couldn’t turn u away

July 30, 2025
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Reply from Vets Now - Kendal

Hi Mrs Dixon,
We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 4 out of 5 stars

First class treatment but extortionate prices

We can’t fault the treatment our rabbit received. The vet we saw was very thorough.
The only criticism is the eye watering bill we received because it was out of hours.

August 13, 2025
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Reply from Vets Now - Kendal

Thank you for your feedback, I hope you rabbit is feeling better. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 1 out of 5 stars

A horror show from first call to six…

A horror show from first call to six hours later when my dog finally died. Horrific and traumatising I will never ever use them again.
They charged me £440 and did nothing except listen to my dogs heart while she died on her own, unable to get a line into her because they had delayed phoning me back.

August 18, 2025
Unprompted review
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Reply from Vets Now - Kendal

Thank you for taking the time to leave a review and I am very sorry to hear of your loss. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, to highlight your concerns, indicating which clinic you attended, your pet’s name and the first line of your home address.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Very friendly and extremely professional. I cannot recommend them enough!

August 18, 2025
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Reply from Vets Now - Kendal

Thank you for taking the time to leave a review for the Kendal team

Rated 5 out of 5 stars

Amazing service

Amazing service, went above and beyond. Thank you great staff.

August 15, 2025
Unprompted review
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Reply from Vets Now - Kendal

Thank you for your feedback about the team

Rated 5 out of 5 stars

Great that the vets could see my dog…

Great that the vets could see my dog relatively quickly and have the operation that she needed. However the cost was eye watering!! Double the normal out of hours service. Please can we go back to the way it was and not outsource an out of hours service that saves dogs lives. It feels mercenary. The care my dog received was excellent though. Thank god for insurance.

July 28, 2025
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Reply from Vets Now - Kendal

Hi Nicole, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 2 out of 5 stars

£325 just to get you through the door…

£325 just to get you through the door for a consultation is horrendous.
At least Dicck Turpin wore a mask!

July 14, 2025
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Reply from Vets Now - Kendal

Hi David, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Suspected of algae poisoning p

My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional
- the vet even sat on the floor to do her examination as our dog was so poorly. She communication in depth was outstanding, explaining what she was doing, why . The blood results fur her kidneys so high how she going to try to reduce it. The breakdown of costs. Who will be looking after her at night. The next steps to take her home get further support from our own vets. Then contacted our vets to state the importance of seeing her that day Exceptional - thank you so so much for saving our dog.

July 12, 2025
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Reply from Vets Now - Kendal

Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Vets Now - Excellent Emergency Service

The out-of-hours team were able to make an emergency appointment quickly and efficiently. They were also able to put in place individualised care arrangements for my dog with regards to limiting contact with other dogs in the Waiting Room. The diagnosis and treatment were delivered with professionalism, care, empathy and great communication. Also the vet was non-judgemental - I have a rescue XL Bully and a lot of people have preconceived ideas about this breed and their owners!

July 9, 2025
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Reply from Vets Now - Kendal

Hi Nick, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Great experience. Quick response

Quick response, seen immediately and they were kind and gentle with our puppy. She showed no signs if stress and was very happy with them. Communication was great. Would definitely recommend.

June 21, 2025
Unprompted review
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Reply from Vets Now - Kendal

Hi Mrs Taylor. Thanks for your review, we really appreciate it. Have a wonderful day!

Rated 3 out of 5 stars

Happy with the treatment our dog…

Happy with the treatment our dog received, but £370 for 10 mins and an injection is bordering on criminal

May 15, 2025
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Reply from Vets Now - Kendal

Hi Julie, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Great out of hours service when my vets…

Great out of hours service when my vets were closed sorted my poor dog out and both vet and vet nurse kind and friendly

May 14, 2025
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Reply from Vets Now - Kendal

We are so pleased to hear about your positive experience. It's wonderful to know that our team was able to help your dog when you needed them most. We strive to provide compassionate care and appreciate your kind words about our vet and vet nurse.

Rated 5 out of 5 stars

Excellent service

Excellent service! We had an out of hours urgent care need. Yes, it was expensive, but what cost the health and well being of my best friend?

The vet was friendly, thorough and knowledgeable, beyond just the usual professional front I mean. We got a positive outcome and our Golden Retreiver is now back to her bouncy self.

Thank you Vets Now Kendal. 🥰

May 17, 2025
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Reply from Vets Now - Kendal

Hi Graham, we really appreciate you taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Vets Now provide an excellent service…

Vets Now provide an excellent service when our Schoodle Luna was taken ill whilst on holiday. They arranged an out of hours emergency appointment and she was seen within on hour of our first phone call. Everything was exactly as you would want it to be in an emergency.

May 4, 2025
Unprompted review
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Reply from Vets Now - Kendal

Hi Nigel, thanks for taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

Rated 5 out of 5 stars

Out of hours experience

Prompt answering of out of hours call and we were seen quickly despite it looking like it was busy. History and concerns listened to.

May 2, 2025
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Reply from Vets Now - Kendal

Hi Alan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Rapid treatment

Rapid treatment, the cat was seen to straight away, then the vet explained what would happen overnight, regular calls over night. Although first impressions weren't great as they didn't seem happy my vet had sent me there.

May 3, 2025
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Reply from Vets Now - Kendal

Hi Lesley, thanks for taking the time to leave us a review. We really appreciate it. Take care.

Rated 5 out of 5 stars

Straight talking helped me make the best decision

I had arrived in the Lakes from near London and it became apparent that one of my dogs was very unwell, bloody mucus from both ends. Called Westmorland Vet Group and auto telephone system got me quickly to VetsNow. Took him in at about 11.30PM, was examined and admitted immediately for 2 nights hospitalisation. Blood results were very bad. Lots of treatment and medicine and 4 days later he's as good as New! We both say (me and Boris), thanks very much!

April 5, 2025
Unprompted review
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Reply from Vets Now - Kendal

Hi Richard, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

An absolute joke

In there 10 minutes. No diagnosis, no medication and £325 lighter in my pocket. How on earth can you justify that.

April 9, 2025
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Reply from Vets Now - Kendal

Hi Paul, thanks for taking the time to leave us a review. If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

For an out of hours Sunday morning…

For an out of hours Sunday morning visit we were made to feel very welcome and the care from the vet was excellent explained everything very well.The receptionist was also very friendly and polite the whole experience was very good

February 23, 2025
Unprompted review
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Reply from Vets Now - Kendal

Hi Sharon, thank you for leaving feedback for the team after you visit to Vets Now

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