Vets Now - Kendal Reviews 

61
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TrustScore 4 out of 5

4.2

Natland Road, Riverside Business Park, LA9 7SX Kendal, England, GB

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Rated 1 out of 5 stars

The care received was fine however the billing was criminal. No wonder the Government are intervening. Out and out profiteering. £35 admin fee on top of the exorbitant fees and super inflated drug... See more

Company replied

Rated 5 out of 5 stars

Very efficent triage system. Excellant vet who took time to observe the cat. Gave good advice and explanations.

Company replied

Rated 5 out of 5 stars

My dog was suspected of algae poisoning, after communications from vets in Penrith they admitted her overnight. The care was exceptional - the vet even sat on the floor to do her examination as our... See more

Company replied

Rated 5 out of 5 stars

Late on Saturday night/Sunday morning. Efficient process and all staff calm, friendly and reassuring. Made sure Oscar dog was comfortable whilst waiting to see Vet. Vet thorough, explanations where... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. also in
  3. Veterinarian

Written by the company

Our experienced emergency team in Vets Now Kendal are here for you at the time you need us most. Vets Now Kendal pet emergency ECC clinic in Riverside Business Park, Natland Road, Kendal, Cumbria, LA9 7SX provides an emergency service for pets and vets in the Kendal area. Here we have a team of dedicated emergency vets on hand to provide your pet with the highest level of care.


Contact info

  • Natland Road, Riverside Business Park, LA9 7SX, Kendal, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

61 reviews

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4.2

All reviews

(61)

1,889 reviews in the last 12 months

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Rated 5 out of 5 stars

Lorenzo was brilliant with Blue

Lorenzo was brilliant with Blue, gave him a thorough examination and explained fully what he thought we should do, with recommendations if he was still poorly the next day.

February 17, 2025
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Reply from Vets Now - Kendal

Hi Margaret, thanks for taking the time to leave us a review. We are glad that we were able to help you both. We hope you have a lovely day. Take care.

Rated 5 out of 5 stars

They were wonderful

They were wonderful, friendly and efficient.

February 3, 2025
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Reply from Vets Now - Kendal

Hi, thanks for taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Was made to feel very welcomed and…

Was made to feel very welcomed and valued
The vet and nurse were so professional and we went away feeling very happy with our visit.
The out of hours fee was large, but worth every penny.
I’m very grateful for the service they provide
It’s invaluable

January 21, 2025
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Reply from Vets Now - Kendal

Hi Lesa, thanks so much for your kind words. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com Take care!

Rated 5 out of 5 stars

Outstanding

Outstanding. Caring, compassionate, empathetic. Our beloved cat sadly passed whilst in their care but it wasn't entirely unexpected and we were overwhelmed by their kindness. Wouldn't hesitate to recommend.

November 4, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi Julie, I'm so sorry for your loss. I know how hard it is to lose a loved one. I will be sure to pass your kind words onto the staff. Take care.

Rated 5 out of 5 stars

Friendly and helpful receptionist.

Friendly and helpful receptionist.
Very professional and kind vet who was an excellent communicator … Daisy our dog loved her!
Many thanks.😊

November 12, 2024
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Reply from Vets Now - Kendal

Hi Cathy, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

The vets sorted my puppy out very…

The vets sorted my puppy out very quickly and explained everything they did

November 10, 2024
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Reply from Vets Now - Kendal

Hi Alan, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Sick Labrador Late Saturday night/Sunday…

Late on Saturday night/Sunday morning. Efficient process and all staff calm, friendly and reassuring. Made sure Oscar dog was comfortable whilst waiting to see Vet. Vet thorough, explanations where needed, options explained, fully informed to enable decisions. When dog had deteriorated and had to be admitted for 24 hrs experienced same thoroughness and care and was kept informed of his progress. Highly recommend these vets and staff.

November 2, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Emergency service excellent. Our dog woke in the early hours…

Our dog woke in the early hours squealing and shaking with buckling legs and abdomen going hard . We contacted this emergency vet service and from start to finish they were excellent. They quickly diagnosed swimmers tail and treated and advised us on follow up . We felt guilty for calling for help in the middle of the night but they were brilliant .

October 26, 2024
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Reply from Vets Now - Kendal

Hi Helen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

After calling the emergency line I was…

After calling the emergency line I was directed to Kendal to get my dog treated. They were waiting when I arrived and treatment was immediate. The team were fantastic and I can’t praise them highly enough. My dog has now recovered completely and back to normal.
Thank you very much

September 17, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi Steve, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Great service …

My cat’s injury was dealt with swiftly and professionally and the claim for his treatment was easy to get under way.

September 18, 2024
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Reply from Vets Now - Kendal

Hi Baz, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

The consultation fee is daylight…

The consultation fee is daylight robbery! I was in and out of the surgery in 20 minutes and £357 lighter. The treatment itself was only £50.

August 18, 2024
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Reply from Vets Now - Kendal

Hi there, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Above and beyond

Amazing! I can’t fault these guys at all, my little dog was so poorly, they treated her and looked after her beautifully.
Even gave her a wash because she’s made a mess of herself.
Felt well cared for and I wouldn’t ever think twice about calling them again.
The Vet who cared for Bella was amazing and I can’t thank him enough for everything he did for her.

August 13, 2024
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Reply from Vets Now - Kendal

Hi Katie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

I have a very nervous French Bulldog…

I have a very nervous French Bulldog and vet visits are usually very traumatic for all involved… Alessandro the vet we saw took his time to settle Marley as much as possible and made the visit quick and almost painless. It was lovely to see that he didn’t judge and understood Marley was just scared. It meant a lot.

August 3, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi Lesley, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Queen kittening problems, expelled uterus after last 3rd kitten.

The vet Lorenzo was very clear and took the time to explain the op. I waited the 2 hours until the op was over and the vet came out to explain the complications due to kittening and expelling of her uterus. she was recovering well and I could go home. He rang me after a few hours to explain follow up and when I could collect my
beautiful cat. Later that day she was able to be reunited with her kittens.

June 22, 2024
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Reply from Vets Now - Kendal

Hi Angela, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

was very understanding and…

Lorenzo was very understanding and through and really cared. Great treatment for my dog and for me.

June 10, 2024
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Reply from Vets Now - Kendal

Hi Sarah, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The Vets Now are a beacon of light for…

The Vets Now are a beacon of light for owners and dogs, in the night and weekend’s when no one else is interested, they really do help you, kind, caring and they get on with it and deliver what they say, a relief to know they are there.

May 19, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi Maddy, thanks for your lovely review, we will pass on your kind words to the team. Take care.

Rated 1 out of 5 stars

One of the most horrific experiences of…

One of the most horrific experiences of my life. I cannot go into detail as I am taking this further, but the incompetence, greed, and dithering of the vet led to the agonising and unnecessary death of my young and previously healthy little girl cat. Had I been informed that this company and not my usual vet covered out of hours here, we would have gone elsewhere. From the other reviews here, some of this franchises vets seem excellent. This was absolutely not my experience. If you are forced to use this service, I wish you luck. If I could give zero or minus stars I would.

April 2, 2024
Unprompted review
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Reply from Vets Now - Kendal

Hi Sarah, I’m sorry to hear that you are unhappy after your visit to Vets Now. If you would like to discuss this further, please email us on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.

Rated 5 out of 5 stars

Vet very informative & put us at ease…

Vet very informative & put us at ease during a really stressful time, the same goes for the receptionist

May 13, 2024
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Reply from Vets Now - Kendal

Hi, thanks for taking the time to leave us a review, we really appreciate it. Take care.

Rated 5 out of 5 stars

Emergency visit

We visited as an emergency with our dog whilst we were on holiday in the area. We were seen immediately by a very professional and friendly vet and were very happy with the consultation and treatment recommended. Very prompt with the necessary paperwork required to claim on our insurance.

April 15, 2024
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Reply from Vets Now - Kendal

Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Amazing service at a very difficult time

I needed an emergency vet over the Easter weekend and Vets Now @ Kendal we're amazing at a very distressing time. I can't thank all the staff enough for putting my mind at ease and checking over my elderly dog at such short notice. Also, taking away the stress of the insurance claim was such a massive help and very much appreciated. Thank you so much!

March 31, 2024
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Reply from Vets Now - Kendal

Hi Corinne, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

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