viagogo Reviews 

I bought 4 tickets through viagogo for the Edinburgh Tattoo....I hadn't realised at the time of buying i had gone through this company but will definitely be more vigilant in the future!
The night before the event 2 tickets were transferred the account (i needed 4)...after contacting viagogo I eventually ended up with 4 tickets around 10pm...unfortunately they were not the seats or row we had bought. The following day after many phone calls and emails I ended up with 4 tickets at the very back of the arena instead of being near the bottom.
A very poor service and will definitely not use again...we also paid £250 per ticket for a sale price of £96....really!!!!!

I sold two Coldplay tickets for the…
I sold two Coldplay tickets for the Wembley Stadium concert on 6 September 2025 for a total of £300 through Viagogo. Instead of receiving the full amount, I received only £254.44, so I contacted customer support to understand why.

What has followed has been one of the most frustrating customer service experiences I have had.

I have contacted Viagogo numerous times and have had to explain exactly the same issue over and over again. Every time I receive a reply, it comes from a different advisor who appears to have little or no knowledge of the previous correspondence.

Over the course of my case I have repeatedly been told that:

* My case has been escalated.
* My case has been re-escalated.
* The Payments Team is investigating.
* The relevant department is reviewing my case.
* The evidence I submitted has been received.
* A report has been raised.
* I should wait another 14 days.
* I will receive an update soon.

Despite all of these assurances, I still have no final resolution.

Even more frustrating is that I have received conflicting explanations. At one stage I was told the difference was due to currency conversion. Later I was informed that a report had to be raised because I had received £254.44 instead of £300. I have repeatedly had to explain the same payment discrepancy, provide the same information and resubmit evidence, only for my case to be passed to yet another team.

It feels like every response simply says the case has been escalated without anyone actually taking ownership or resolving it. Instead of progressing the matter, I am left in a cycle of repeating myself, waiting for another generic update and then explaining everything again to a different representative.

A customer should not have to chase the same issue for weeks, repeatedly explain the same facts, and receive multiple inconsistent responses just to understand why they have not received the expected payment.

I hope Viagogo reviews the way it manages customer support cases. Escalating a case should lead to a resolution, not another email asking the customer to wait while the issue is passed from one department to another.

Amazing experience. I bought ticket for The Weeknd concert in Warsaw.

Ticket came 5 days before event. Everything was perfect.

I was worried about receiving the tickets but i need not have worried everything was sent to us a week before and very easy to use. The seats were where expected them.

No idea as the tickets was a gift

Easy purchase, good seats, reliable service

Customer care is shit!! The chatbot is better.

worst customer care ever.... i haven't had anytime a worst experience. and they hide behind this is the policy...
they also do fake advertisement. You can resell your tickets, but they put a lot of fees on it!

It was so easy to order the tickets and they came in good time for the concert as I had to travel to another country. Absolutely fabulous concert. I was 4ft from my favourite singer. Complete heaven.

Good show, fantastic baby

I reached Viagogo through a sponsored search result headed “Royal Albert Hall 2026 Tickets” and paid £246.54 for a Joe Hisaishi ticket whose stated face value was £99. The listing showed a 19:30 start, but the official promoter’s page says 19:00 (doors 18:15). Even after I reported this, the Viagogo listing still showed 19:30 at the time of writing.

I asked to cancel and refund the order because the event information was incorrect. Viagogo refused, said checking the details was my responsibility, and told me my only option was to relist the ticket—even though their own order confirmation states that resale is prohibited for this event. I was also called twice at around 5am after asking for email communication only.

Customer service did not resolve the inaccurate listing or provide a meaningful written explanation. Based on my experience, the pricing, information transparency, and complaint handling were unacceptable. I would not use Viagogo again.

I was happy to receive the ticket even if it was on the same day with the concert. I was so excited to see The Weeknd perform live. So a win is a win!

scammed and my tickets didn’t allow me into the match. We flew to portugal to go watch a match and unfortunately the tickets we purchased were not usable. Would not recommend.

Great service, tickets arrived 24 hrs prior to event, no stress, will definitely book with them again

Easy to use & very good follow up information

Never again! Till the last minute they promised to deliver tickets - but they didn't! So please be aware - these people doesn't deserve to be in business !

The concert itself was fantastic, and the arrival experience was excellent, everything well sign posted. Plenty of food/beverage options inside which were very efficient.
The leaving experience was very different though, there was little crowd management, signposting for different transport methods (I was trying to get to a bus stop, but got stuck in a mass of people going to the tube). Why not have segregated queues for different transportation (as for example the O2 do very well)

The show was great, and with the tickets in our hands immediately upon purchasing month beforehand, it was stress-free.

Very easy and simple. Would definitely use again

Received tickets couple days ahead, didn't have to worry about it last minute

Great seats as claimed. I requested the tickets to be delivered to the hotel I will be checking in, and it was done smoothly.