viagogo Reviews 

Great ticketing experience and great seats!

Amazing! Getting the ticket was very easy and safe and everything worked out nicely on the day of the event. Not the first time using viagogo and always a good experience.

They don’t deserve one star for their practice. I paid 158 euros for two tickets instead of 44 euros and found out too late. Incredible. A lot of money down the drain. If I could I would warn everyone about this company.

tickets were real, delivered on time, seats were just as promised as well.

Bought tickets via viagogo for the 2nd time now and again it was a seemliness transaction, tickets were on the app. No issues at all.
Id definitely use Viagogo again!

Loved the show and artists.
Better directions to RED parking needed. At least provide a postcode.
Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium next time.
We were told to go in disabled entrance J, and then my disabled companion ( not in a wheelchair ) and I had to walk around almost the whole stadium to access our seats!!

Quick and easy was kept up to date with my order and informed when my tickets were available to down load

Very easy and quick

It was never made clear when I purchased my concert tickets that Viagogo doesn't actually hold the tickets. I only found out after contacting customer service that the tickets remain with the seller, who isn't required to send them until just a few hours before the event.

This is completely unreasonable when attending a concert at Wembley requires planning ahead. I need to book train tickets and a hotel well in advance, yet I'm expected to do that without any certainty that I'll even receive my tickets in time.

This lack of transparency should be made absolutely clear before customers purchase tickets. Had I known this beforehand, I would have thought twice about buying through Viagogo.

Great experience. Purchased tickets and downloaded the app as suggested. Via the app we were kept informed and when the tickets arrived there were clear instructions to download them. Very easy to deal with all in all a great experience.

It was easy to select what type and area of seat I wanted. Price was good and delivery of the ticket was quick. Will use again.

Everything about the whole event was awesome. All the bands gave a fantastic performance.

Customer service quick to help with any issues

From my side of view Viagogo is more scam than service.

It look like official ticket seller but it is not. It just resell ticket from others and also for prices they are far more expensive than original.

It use lots of adds and pay to be on top when you google thsn it looks like normal reliable ticket seller.

People they usually do not think about it and like me they buy ticket two or three times more expensive than they are even while original ticket seller is still selling them much much cheaper.

Be carefull, be curious for me this is half scam waiting for someone who is not aware too much.

When u complaint they send you a big appology how they understand but it is all what u get.

Be careful and look around if you cant get your tickets for a fraction of their price.

I wasn't sure at first but I bought my ticket for the bts concert PARIS D2 for a very good price : It was sold out everywhere since a long time and I found my ticket in april at 125€ instead of 166€ (the basic selling price). With the taxes i paid 189€ (make sure to check the taxes), so basically almost the same price than ticketmaster.

Even if I was worried they answered my questions, and the D-Day I entered without any problem at the gate.

Thank you it was a really great experience with your app !! :)

I purchased tickets from Viagogo in February for Bon Jovi in Madison Square Gardens in July. Tickets never arrived despite me emailing and messaging them and being promised all was good and tickets would be sent. This caused me no end of stress. I was in New York on holiday and this was supposed to be a nice treat not cause me no end of stress!! I ended up buying new tickets from MSG direct (at a much cheaper price) and asked Viagogo for a full refund. Well the hoops you have to jump through re ridiculous

Have to prove you purchased the tickets
Prove in emails that there are no ticket transfer emails
Prove that the event actually took place
Prove you bought new tickets

They are not the most helpful company as all and I would 100% advise not using them! They are scammers. Take your money with no issues at all but are not so good at refunding it even when they know they are in the wrong. You get emails saying that you refund request is under review. What's to review! They failed their part of the contact therefore refunds should be instant. I have now today received my refund but it should not have taken 2 weeks!

Never never never use this company. This is the worst service I have ever received for concert tickets!!

Seamless service , great seats . Just booked my next concert through Vivago for next year

Ordered tickets, tickets arrived 3 days before show. Transfer simple.

Easy procedure to purchase the ticket, with view of the seat position. Reasonable price, considering last minute buy.

I got last minute tickets for Bruno Mars at Wembley. Great seats, decent price and tickets transferred straight away.
Really easy process.
Thank you