viagogo Reviews 

51,017
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 6,258 reviews, reviewers had a great experience with this company. Customers truly appreciate how simple it is to navigate the platform and order tickets without any trouble, creating a smooth booking journey. Many consumers also highlight that tickets are securely transferred well ahead of time, enabling them to enjoy truly fantastic live performances. However, some people mentioned that ticket prices are significantly higher than the original face value because of heavy reseller markups and steep service fees. Some reviewers were not happy with the anxiety and stress caused by waiting until the very day before the show to finally receive their digital passes.

What people talk about most

Order

Customers had ambiguous experiences with order processing, marked by contrasting feedback. Some consumers... See more

Service

Clients share ambiguous opinions on service, with some reviewers describing experiences as seamless,... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. While many... See more

Website

People report ambiguous experiences with website features and reliability. While many reviewers praise the... See more

User experience

Consumers find user experience to be very positive, highlighting a straightforward and hassle-free booking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy enough to find tickets of all different price ranges. Very smooth getting the tickets once they eventually came through. That would be my only drawback is it was just day before concert before... See more

Rated 3 out of 5 stars

Loved the show and artists. Better directions to RED parking needed. At least provide a postcode. Quality and limited choice of food inside the stadium very poor. We will eat outside the stadium ne... See more

Rated 5 out of 5 stars

My phone was snatched in London at Oxford Circus street on the 25th morning. I came alone for the concert. Long story short, I was able to attend the concert because the ticket offices were open and t... See more

Rated 5 out of 5 stars

I bought two tickets to the Bruno Mars concert on Viagogo. I was worried a little bit because I read some negative reviews about this website. But four days before the concert I got my tickets. It was... See more


Company details

  1. Online Marketplace

Information provided by various external sources

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

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3.9

All reviews

(51,017)

6,801 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience!

I don’t normally write reviews, but I felt like I needed to with this one. I couldn’t get tickets the ‘normal’ way to go see Luke Combs at Wembley Stadium, so I bought them on Viagogo. Only after I read the mixed reviews and was abit stressed to start with. However I just went with the flow, if I got them, great. If not, there was a guarantee of my money back.

The conclusion of this was that I just had one of the best nights of my life watching Luke Combs… the tickets were there on time. I think having them electronically is great. Nice and easy. 100% would use Viagogo again. I trust them until my trust is broken. If it’s like this weekend all the time, then I’ll continue to use them.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely not recommended

Definitely not recommended

I booked tickets through Viagogo in Feb 2026. My tickets weren’t delivered until just before the event July 2026, causing unnecessary stress and leaving me convinced they weren’t going to be issued at all.

The whole experience was incredibly frustrating and not what you’d expect when paying for event tickets. I wouldn’t recommend using Viagogo and will avoid booking through them again in the future.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was incredible

The experience was incredible! I made the booking process a year ahead, prior to the Wordcup tickets where avaiable. For that reason I could found airplane tickets and acomodation a better tariff.

July 11, 2026
Unprompted review
Rated 4 out of 5 stars

Reliable and Smooth Experience, but Excessive Fees

I have purchased tickets through Viagogo three times, and every experience has been smooth and reliable.

Most recently, we bought four tickets for Tomorrowland. Before the event, I read many negative comments claiming that tickets could be fake, duplicated, or resold multiple times. In our case, none of that was true. Everything worked perfectly, all four tickets were valid, and we entered the festival without any problems.

The tickets were delivered as promised, and the entire process was straightforward. Based on my three personal experiences, I have had very positive results with Viagogo and would use the platform again.

My only criticism is the extremely high service fees. For our Tomorrowland tickets, the Viagogo fees were approximately 30% of the ticket price, which I consider excessive. The service itself was excellent, but the fees should be much lower and shown as clearly as possible from the beginning.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I reccomend

I guess everthing was done well. I only had to buy the ticket. Simple steps easy instructions. The price was very good also.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

100% positive

After reading some bad reviews I was reluctant to use, but to see Luke Combs it was worth the risk. So easy to use and we got our tickets without any issues. Had the best night ever at Wembley and would happily use again in the future. Would definitely recommend 👌

July 31, 2026
Unprompted review
Rated 4 out of 5 stars

The concert was great

The concert was great. Seats had a great view. Unfortunately the sound was muffled which made listening to both the dialogue and the songs difficult.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

My experience at the F1 Hungarian Grand Prix

My experience at the Hungarian Grand Prix completely lived up to expectations! If you are a first-time visitor with a General Admission ticket, definitely prepare to arrive at the track early to secure the best viewing spots. Also, keep in mind that the prices inside are a bit high—they are tailored more toward the Western European market. However, it is still definitely cheaper compared to most other F1 tracks.

July 26, 2026
Unprompted review

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