Viagogo Reviews 

I listed two tickets for a gig I thought I'd be out of the country for. 3 days before the gig and while I was away, I got an email to say they had sold. I uploaded tge tickets and received confirmation they had been succesfully received. 2 days later and a day before the gig, viagogo emailed to say they buyer had only received one ticket and they were cancelling the listing and charged me £40 taken directly from my credt card. So now the buyer has one ticket, I have one ticket and have lost £40. They did not give me any chance to upload the tickets again. Incredible.

They are fraud and literally stealing money from you. They have charged a big amount from my card under the explanation of penalty. I have cancelled my ticket because it got forbidden to sell tickets for the related event. Eventhough I have presented evidence they still didn't give my money back. DO NOT TRUST THIS COMPANY.

Vile company. They'll steal your money.

Taken £345 and no tickets...... disgusting company

UNDER NO CIRCUMSTANCES, DO NOT USE THIS COMPANY. THEY ARE A SCAM. THEY ARE FRAUD. THEY WILL STEAL YOUR MONEY!!

Viagogo isn't trustworthy. I bought two tickets for an event through Viagogo. The event was cancelled and rescheduled. The new date didn't suit me and I tried to resell the tickets through the mechanism Viagogo has set to resell tickets, but the event didn't appeared on the website and therefore I had no way to resell them. I contacted customer service and they didn't know how to sort the problem. I escalated the issue and asked for a supervisor, who assured me I was going to be refund, but that never happened. I lost my money.

Tickets were actually listed before they had even gone on sale by the genuine ticket agency. Quite clearly a, 'speculative listing'. Refusing to refund, saying all sales are final, despite ample evidence to the contrary. Seller is an events company that has no other presence other than the listings. The tickets will be worthless as the secondary sale renders them invalid, both according to the ticketing agency (the genuine one) and the venue. Processing a chargeback with credit card company as goods, 'not fit for purpose'.

Absolutely disgrace of a company. Trying to get a refund of over £400 for a cancelled concert. There is no one to speak with and the information received via emails is conflicting depending on who replies….Really unprofessional, no customer care. I still don’t have my money and have to send my personal back statements to prove I didn't get a refund, however, they are making this really difficult as they want a statement up to the current day that I send the statement, How am I supposed to provide that as it’s an overlapping month and they won’t accept a photo shot of the remainder days. I am on the verge of a complaint and CAB advice. I will never use this company again. This has caused me nothing but upsets, I’ve been in tears as I can’t afford to lose over £400.

Never ever ever purchase any Tickets through Viagogo they are terrible to get a refund from you will never get a refund and lose your money their customer service is very poor and there is nowhere to go - despite 10 phone calls and 7 emails I’m still not able to get any satisfaction. The fact they tell you to contact your Bank in relation to refunds tells you a lot disgrace

Would not recommend it to anyone. I had to sell a couple of tickets for I show I could not attend. They both had buyers, but Viagogo cancelled one of the sales under the excuse that the ticket was of the wrong type. But the other one was not? Absolutely zero customer services and zero responsibility. Awful company.

I paid 600.00 for allanis morissette tickets in 2020. I bought tickets in block n. They were very expensive but I knew this and I accepted the price. Before the concert was to happen, I received a letter in the post. I have never used viagogo before so I really didn't know how they worked. The letter was from the seller. He had sold the tickets via viagogo. He asked me to call him which I thought was a bit strange. I called and he told me the tickets he had sold me were not the tickets I had bought. He would not tell me exactly what row they were for. I now was worried had I paid for duds or really bad seats. This was October 2020 and the seller had the tickets. I then got onto the viagogo website and it clearly states if you get tickets that are different than what you paid for don't accept or they will not refund you. I emailed viagogo several times in the following 8 months leading up to the concert, I also called them. I was told I had to receive my tickets 9 days before the concert and they arrived about 9 days before the concert even though the seller had for more than a year. When I got the tickets sure enough they were the worst tickets in 3 arena block h. I contacted by emaile viagogo and they sent me a generic email saying they couldn't help me. I then called them and got a really helpful guy called Brendan. He assured me as I didn't get the tickets I had bought on the site I could return as it was still before the concert. He explained they were a selling site and it was up to the seller to forward the correct tickets. I believe the seller was the con artist, he waited till the last minute to forward me the wrong tickets and probably assumed I would just accept. I returned the tickets to viagogo and asked for a full refund of 620.00. I would rather not go to the concert than pay the con man. Anyway the concert was june 21. It is now 8th of August, i have called viagogo numerous times and got a bit frustrated and showed my frustration. Today I received the full refund of 620.00 I always got through on the phone. Do not bother emailing them, it's a waste of time. Keep calling. I got to go to the concert as a lot of tickets were returned paying 90.00 for the best seats instead of 200.00 for the worst. So would I buy tickets via viagogo again absolutely not but hey I eventually got my money back. Just don't give up . Denise

I regret ever using this company. It is 3 days to the concert and still have not received my e-tickets. Further, they sent me a message saying I should show up with printed e-tickets! No customer service, nobody answering teh hotline. I will never buy anything from them ever.

My concert ticket, which was paid instantly, has apparently been canceled for your pleasure. I said you canceled it for your pleasure because the canceled ticket is still on sale. And what is said is that my money will be refunded after 10 days for the concert that will take place in 3 days. Why don't you mention such an important detail? Now think about why I can't buy another ticket?

Anyway, I have to complain to you, I want a refund. The issue, of course, is not 2216 Turkish Liras, the issue is that you make me a victim.

I look forward to your attention. Best regards,
Gökhan Gök

Do not use this company. They take your money, do not give you the tickets and will not refund your money.
I am currently looking to see if their practice is legal and will report back if there is any action that can be taken against Viagogo.
I have to report that Viagogo refunded me in full without any further intervention on my behalf. I guess they have changed their processes.

Viagogo is really not trustworthy, besides all overpriced profit, hidden fees and lack of communication and commitment, they decided also to steal my money by saying I sold a ticket I didn’t have. Even though I deleted the selling and then when they said was sold I informed in less than 1h that I didn’t have the ticket.
After 2 months they came charging me a lot more saying they couldn’t replace the ticket, when they had many tickets selling at their website.

Don’t use viagogo

Absolutely the worst experience I have had, all other ticket ordering has functioned except this company!
I was told my concert was cancelled AFTER I had paid for the ticket!!! Then, the concert was moved again and I had no idea, so then I turned up to a concert place where the concert was cancelled again. I then gave up!! The group is on again but with another ticket issuer thank god. Dont use this company, you will be sorry.

Viagogo have stolen money from myself.

Worst customer service. They’ve put in black and white that they are going to refund me money but haven’t received. I have spoken with numerous agents from them who are all useless and say conspiring things to one another. I believe that viagogo staff are told to make it impossible for the buyers and sellers and are scamming people. Don’t know how they are in business with all these shocking reviews. Pay me my money owed!!!!! STAY AWAY FROM VIAGOGO!!!

I had 2 practice day tickets for the Open at St Andrews which I couldn't use. I registered the tickets with Viagogo. One of the tickets sold and I followed the instructions to transfer the ticket via the Open App. However, after I had transferred the ticket, Viagogo cancelled the sale, saying I had not provided the ticket. They then charged me £20 for admin charges!! I received no payment for the ticket. I have been trying to contact them for nearly 2 weeks and am just receiving set emails that say I did not supply the ticket. They do not answer specific questions and just continue to send set emails. Their customer support is totally useless. I am hearing the same complaints from many others who are either buying or selling tickets. This company must be stopped immediately.

I have been trying to get my money for tickets that sold. 21 days after the event and hundreds of emails later - no payout - how do you get your money from them????

Viagogo are a disgrace, never ever buy tickets from them. I paid for tickets, never received them, called them over 30 times. Each time, they say it must go to a supervisor level but they can never transfer, they say they will call back. They have never called back. This company should be shut down. Never ever buy tickets from them, you are throwing your money away