Via Removals and Man With A Van Reviews 

272
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

The guys from VIA moved me from Lancashire to Aberdeenshire over 2 days. Can’t fault them for effort. After a breakdown on the journey up to Scotland the guys didn’t let me down and turned up at midni... See more

Rated 1 out of 5 stars

Booked weeks ago contacted a few days before to confirm job as heard nothing , they clearly had no recollection of my booking as asked me what I was picking up from them !!, day came for collection wa... See more

Company replied

Rated 5 out of 5 stars

Kas and his team were truly excellent and I couldn't recommend them enough. Vans and the team arrived on time, 5 guys worked tirelessly to load the vans, drive to the new house and unload, including... See more

Rated 5 out of 5 stars

Recently hired Via Removals for my move - I couldn't be happier with their service. The job was booked in right away as I made my call, was offered at a very affordable price compared to other local c... See more

Company details

  1. Moving Company

Written by the company

Are you looking for a reliable team for removals services near you? Via Removals is fully equipped to make your move hassle-free. We’ve over 20 years of practical experience in moving houses and offices in Lancashire, Yorkshire and North West. Our trained removalists can help you move your general furniture as well as more troublesome items like sofas, cupboards, fridges and gas cookers etc. Our Removals Services team is fully equipped for taking care of your possession. They will help you pack your household items, transport them to your new location and finally help you put everything together, exactly the way you wanted.


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3.9

Great

TrustScore 4 out of 5

272 reviews

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3.9

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(272)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

The move went OK but after agreeing a…

The move went OK but after agreeing a price for storage with no end date they told us it was only for 3 months and raised the amount by 65% then they said it was only for 2 months and wanted a 110% increase and they threatened to confiscate the furniture. They make it up as they go along and it seems the original price was just to get the business and they knew they would be putting it up. So we decided to move it to another location temporarily to cut the costs down but they increased the moving cost by 100% even knowing that it would have to be moved again once we found a new place. Very sneaky!!

IN REPLY to VIA's reply...the price agreed was for open ended storage and VIA were very effusive that they would maintain the price for as long as required. That turned out to be merely a marketing ploy and untrue. We moved in April, then were told of dramatic cost increase 2 months later - NOT 7 MONTHS - we moved ourselves to our home storage in August - 7 months is a lie. The MD did not try and contact us at all - we were never offered a refund - merely told to PAY UP EXTRA COST OR GET OUT. We paid all the extra's demanded as we had no choice - even when we had our own moving team there VIA made them put everything back until ALL their charges were paid. Our review is the absolute fact - this company is best avoided

July 31, 2022
Unprompted review
Via Removals and Man With A Van logo

Reply from Via Removals and Man With A Van

Dear Beverley,

We would like to apologise if you have felt this way.

However, we would like to clarify few things

1. When you called us and arranged storage unit, we agreed on price and storage space based on short-term deal i.e. 2 months (back in Feb/Mar 22)

2. Now we are in 7th month of the storage and you would like the same price as was given for 2 months deal. We clearly told you that if the storage period increases the price will go up.

3. As you are aware things/market has changed dramatically with inflation and high energy and fuel prices everyone has put their prices up. We cannot afford to offer the same prices as 7 months ago. All this was communicated to you well in advance before the end of your initial agreed period.

4. Our managing director personally tried to call you on 4 occasions to resolve this matter but you didn’t not return any of his calls. We even offered partial refund on the move and we offered discount on the storage but met with no response.

We appreciate customers giving us feedback. However, in this situation it is not fair that you have left us a bad review when we clearly tried to resolve the situation.

We appreciate if you can reconsider this review.

Kind regards,

Via Removals

Rated 5 out of 5 stars

Very happy with the services

We used via Removals In 2019 and chose to use them again when moving house this month with having a good experience last time.
We had an issue with our completion and ended up not getting the keys to our new property on the day that was originally planned. Which resulted in our belongings having to go into storage and the team bringing everything for us the following working day. This wasn’t an issue at all for them, I had direct contact with Kass the area manager who was really friendly and had no issue with our requests given they were so last minute!
Our actual removal team were great also, really efficient, on time, friendly, worked really hard and took care with all our belongings.
Would definitely use them again in the future and would recommend them to friends and family.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

They did an amazing job

They did an amazing job. Ashiq Safder did an AWESOME JOB my whole room plus furniture was all moved safely in the other house. Their availability was immediate. Really impressed with the team and the company. I recommend to everybody!

August 14, 2022
Unprompted review
Rated 5 out of 5 stars

Moving across the country and all went well

The removal team arrived on time, the guys were very professional and it was not long before they had carefully loaded up the van and were on the way to my new home 140 miles away. They put all my furniture and other belongings where I had asked them to. I am pleased to say every thing arrived safely. I would recommend them to anyone moving home. Thanks guys, you all did a brilliant job in my moving home.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing firm

Quick, professional and efficient. We rang these lads at 8pm Friday night to deliver a suite, it was with us for 10pm couldn’t recommend highly enough, delivery men and driver all really polite and do everything they can to make everything as easy as possible will defo use in future

July 9, 2022
Unprompted review
Rated 5 out of 5 stars

Damo and Safraz. Fantasy Job Guys

Damo and Safraz did our removals today. With a slight miscommunication between me and the missus we ended up with just the two these amazing people to do our removals. On a very hot summers day they worked amazingly hard to get the job done. A job well done too considering the trying conditions. I apologised to them for the confusion. It doesn’t cease to amaze me to see such hard working individuals. Via Removals have been great for us too in the past.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, we on time and explained everything to me in detail and the costs. Also very nice chaps who worked hard and got things done quickly couldn’t recommend them enough!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Used for both storage service and…

Used for both storage service and removals. Very happy with the service I received from start to finish. Movers were friendly and careful with my goods and Making storage payments weekly was easy. Also were very accommodating and understanding when I had to change removal date.

May 11, 2022
Unprompted review
Rated 2 out of 5 stars

Poor service

Worked hard, but sadly not very professional. Also damaged one of the walls as one of the workers was so tired. I will not be using again.

May 11, 2022
Unprompted review
Via Removals and Man With A Van logo

Reply from Via Removals and Man With A Van

replied by kass area manager we are sorry to hear you have had bad experience with us it happen because your entrance was narrow large items to carry were hard and some time walls can get marks and paint comes off you can call us we can give you some money back then you can repaint and refill your walls thank you this is some time beyond our control thank you for your feedback

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