Via Roma Fashions Reviews 502

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Honestly anything you buy from here is worth every penny. Fast delivery, ordered something on Thursday meant to come following Monday and I got it Saturday, same week I’ve ordered! Definitely will com... See more

Rated 5 out of 5 stars

1st time purchase from this company. Ordered my item as it was competitively priced.Arrived well packaged within a couple of days with pre packed labels to return if not happy. Fantastic service with... See more

Rated 5 out of 5 stars

Via Roma Fashion's website offers a great variety of products from clothing to accessories and shoes. Their prices are one of the best prices compared to the other e-boutiques. I bought an item from t... See more

Rated 4 out of 5 stars

I ordered 4 sunspel tops. Only 2 turned up. Delivery note had 2 crossed off with no explanation or refund. Tried emailing but no response. There seems to be no way to con tact them. Shame as th... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

Via Roma Fashions was established in January 2017 with it's first high street shop and online store. We are a family run business with over 20+ years experience trading in the Italian fashion industry. Hence the name Via Roma. We aim to provide the best service and shopping experience for our clients based locally in Burnley. We look to help our clients achieve the look and style they desire at the best comparable prices in the UK market.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

502 reviews

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, pricing spot on , bought many items from via Roma and never had a problem with the clothes and trainers and the return policy is excellent brian weir

February 28, 2024
Rated 2 out of 5 stars

Received parcel (well what was left of…

Received parcel (well what was left of it) coat was fully out of the bag & luckily not damaged…. No real fault to Via Roma, even though I think an item of that value should be packed a lot better than just inside a white bag…. DPD delivered & most likely their fault for parcel being damaged on arrival, coat was fine but wouldn’t order again due to original packaging being very poor for the value of the item inside…

November 28, 2023
Via Roma Fashions logo

Reply from Via Roma Fashions

Hello Jamie,

I sincerely apologize for the inconvenience you experienced, and I want to express my gratitude for bringing this matter to our attention. Your feedback is invaluable, and it drives us to continuously improve our services.

In response to your concerns, we've taken proactive steps to enhance our delivery process. We've invested in manufacturing our own sturdy boxes to ensure a more secure and reliable delivery experience, especially with DPD.

To make amends for the inconvenience you faced, we would like to promptly part reimburse you. Please reach out to us at your earliest convenience so that we can facilitate the reimbursement process seamlessly.

Once again, I apologize for any frustration this may have caused, and I genuinely appreciate your understanding. We are committed to providing a positive and hassle-free shopping experience, and your feedback is instrumental in helping us achieve that goal.

Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Best regards,

Via Roma
Customer Support Team

Rated 4 out of 5 stars

Mint

Parcel has arrived. Fault was down to dpd. Via roma did everything right from their end

November 28, 2023

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