Vibrant Doors Reviews 

1,576
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally smooth online ordering process, noting that the intuitive website makes finding and purchasing the right items completely straightforward for everyone. People are also genuinely impressed by the remarkably helpful delivery drivers and the exceptionally sturdy, beautiful quality of all the products received. Some people were dissatisfied with unexpected delivery delays, poor communication from couriers, and infrequent tracking updates regarding the exact status of their shipments. Consumers additionally mentioned recurring frustrations concerning damaged goods upon arrival and complicated, slow aftersales procedures when trying to resolve various replacement issues.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that items frequently arrive promptly and on... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are well made, sturdy, and look... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well made, heavy, sturdy, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering,... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, delivered on time. Had to order two single doors to fit the doorway rather than a pair of rebated doors as the rebates work only one way. Needed master door to open the other way but g... See more

Rated 4 out of 5 stars

Very happy with doors. Good quality. Communication was a bit slack. I didn't realise two different delivery companies were being used on my order and my enquiry wasn't responded quickly enough. So e... See more

Rated 4 out of 5 stars

Overall good. Doors (3) were exactly what I ordered and were keenly priced. One door has marks, but will be painted anyway. Tried to call delivery company twice (19th and 11th in queue), though auto... See more

Rated 5 out of 5 stars

I made a few inquiries by phone, then advised all orders are via online. Easy enought and straight forward, double checking i ordered the correct size. Free handle & hinge packs. All delivered and... See more


Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Window Supplier

About Vibrant Doors

Written by the company

Quality External and Internal Doors at Great Prices

One of the UK's largest online door retail stores, located Derby in the Midlands but distributing doors nationwide to Builders and Homeowners. Since opening our doors in 2011, Vibrant Doors has grown and developed a wide range of internal and external door ranges suitable for any new build or remodelling project. We pride ourselves in offering higher than normal specification products, and are known by Builders and Carpenters for our high quality doors and door systems.

We aim to continue our growth and to continue to provide our valued customers with quality interior and exterior doors & door products, from single leaf doors to internal and external, folding and French door systems, while ensuring great value-for-money pricing across the full range. Our customers can take advantage of the UK's lowest pricing, on leading door brands such as Climadoor, LPD, XL Joinery, Deanta, JB Kind as well as others with a huge depth of knowledge where we can support you with technical advice where required before selecting the products to buy.

Shop online today for great quality doors, at great prices from Vibrantdoors.co.uk, part of the Vibrant Doors Ltd Company.

Internal Doors

French Patio Doors
in Aluminium or uPVC
Bifold Patio Doors
in Aluminium or uPVC
Sliding Patio Doors
in Aluminium or uPVC
Internal Bifold Doors
Internal French Doors
Mexicano Oak Doors

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(1,576)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service.

From the time I placed my order.I was kept informed about delivery and what to expect on the day the doors arrived.The doors when delivered were exactly as I had ordere.First class service.

January 19, 2026
Rated 1 out of 5 stars

beware before buying they have…

beware before buying they have different shades on doors , i have a very bad experience , raised the complaint and they refused to exchange, dont buy

January 13, 2026
Vibrant Doors logo

Reply from Vibrant Doors

As with all real oak products there will be natural variation, this is something we have no control over as unfortunately we are unable to tell trees what colour to grow. We wouldn't exchange them as we cannot guarantee the door we exchange will be an exact match to the doors you have on site. We can only apologise for the inconvenience this has caused.

Rated 1 out of 5 stars
Vibrant Doors logo

Reply from Vibrant Doors

Hi Randeep, we are sorry to hear that you have experienced issues with your order. We have checked our systems and can see no calls or emails from the ones you have provided on the order confirmation reporting any issues. Please can you email Aftersales@vibrantdoors.co.uk with your issues, so we can take a look into this further for you.

Rated 1 out of 5 stars

Disappointing delivery- 3 doors…

Disappointing delivery- 3 doors unsecured in delivery van. Damage caused! delivery changed 3 times in the same day!

January 9, 2026
Vibrant Doors logo

Reply from Vibrant Doors

We are sorry to hear about the issues you have experienced with the couriers we use. We pay for a two man strapped delivery service, so we are extremely disappointed to hear that this is not how the doors arrived with you, this will be passed onto the couriers to investigate and ensure this doesn't happen again. We have had no reports of damage from yourself on the number or email you have provided so one of our customer service members has reached out to you via email to assist. We apologise for the inconvenience this has caused you.

Rated 4 out of 5 stars

Very happy with doors

Very happy with doors. Good quality.
Communication was a bit slack. I didn't realise two different delivery companies were being used on my order and my enquiry wasn't responded quickly enough. So ended up having to be home twice. However overall the price justified the inconvenience.

January 9, 2026
Rated 1 out of 5 stars

Worst company ever

Worst company ever. Bought 4 doors of them. 1 was heavily damaged. Send them images and everything but wouldn't help. Very unprofessional and not helpful. Once you pay them you are on your own. I would highly recommend not to buy from this company.

December 29, 2025
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We are sorry to hear you are unhappy with the service provided. I can see on the system that your order was delivered on the 15th December with damages not being reported to us until the 7th January. We do state clearly in bright red writing on all order confirmations and within our terms and conditions that all damages must be reported within 48 hours of delivery taking place, after this time frame claims may be rejected. Unfortunately as this was reported significantly outside of the 48 hour time frame we are unable to take this claim any further. We can only apologise for any inconvenience this has caused.

Rated 2 out of 5 stars

Would I use them again probably not no

I would give 2 stars first problem they messed up my delivery date told me one date then had to wait weeks for the doors, second problem they sent me a damaged door which put me behind AnThor week or so which I’ve had to wait for AnThor door to come out to me, I’ve had to change the carpenter 3 times now due to there mess up, customer service was not great would i recommend or use again probably not no please think before ordering read the reviews further down and you decide before spending your hard earned money…

January 7, 2026
Vibrant Doors logo

Reply from Vibrant Doors

We are sorry to hear that you have received a damaged door, we choose to use a two man strapped delivery to help prevent damages from happening. Unfortunately sometimes these do still occur however we will always try to get these rectified as quickly as possible. I can see replacements were raised the day after the damage was reported however can only apologise for the delays in getting this rectified for you.

Rated 3 out of 5 stars

Delivered eventually

EDIT - Doors arrived on 2nd Jan 2026 so just shy of one month after the initial order was placed.

I would give more stars, the deductions are because throughout the whole month of December I didn't receive any communication from Vibrant Doors to ease my concerns, that's despite numerous attempts to contact them both via email and phone.

Original Review:

I ordered 12 doors on 4th December 2025. It's now 26th December 2025 and I've had no doors. I tried calling multiple times but no one answers the phone, tried emailing but of course no one responds.

December 4, 2025
Unprompted review

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