sent softwood lining for the price of oak ones, selling the colour can be different however we talking about hardness of the wood!!

Excellent great prices good delivery kept in touch until delivered would use again

Good Communication, competative price,
delivery as advised, delivery driver carried door to our external porch

Great doors ans even better customer service and support.

Great product at a good price. Easy ordering and good communication about delivery.

Nice doors delivered nice and early

Quality doors at good price . Delivery drivers excellent

Wrong doors delivered. Wrong size wrong colour wrong glass

Excellent quality door well priced too.
The only reason I knocked off a star was down to the delivery. Site Said they would contact to arrange delivery. The contact I had was an email from a third party that came across as spam so I ignored it. No reference to the delivery being made. Thankfully someone was in when they turned up. There was no option to choose a delivery date as implied.

Purchased 11 doors. Didn’t unwrap them as wasn’t ready to hang them. Found damage on a pre- finished door which was obviously a manufacturing fault not a delivery fault as it was inside the protective wrapping. Customer services refused to refund or replace.

Poor returns… poor delivery service for money… left door outside in rain

Recommend this company 100%. All good from the ordering stage through the quality of product and fast delivery.

Doors as advertised
Delivered on time

Very disappointed in this company. After a month of waiting on our doors, we were finally able to select a delivery date through their delivery partner, Rhenus, but on the agreed day nothing was delivered and no prior notice was given. Useless customer service with the worst supply chain I have encountered.

I will never use this company ever again. Not only do they use an utterly hopeless courier firm who don’t ever message you on time, I recieve my delivery update/notice after they in fact attempt delivery…. Not only that I receive message two days before the scheduled delivery day to let me they are delivering today! When you try and contact Rhenus logistics, you want to see how many different numbers you get for them and not one works or even gets answered if it rings. Also I do t care about any the terms and conditions when your courier firm cannot even keep customers updated properly and attempt delivery at 6:30am!!! This is outrageous. I am honestly so annoyed with this and they still have the audacity to try and charge me another delivery fee. I now know who not to use and will rather spend my money else where because the lack of customer care also stinks. What an atrocious company and set up they have. If I could give zero stars I would have and from their reply they are completely full of absolute rubbish and they cannot prove anything they’ve said to be truthful because it’s not…. They haven’t a handle of the courier as it’s a third party courier…. Bunch of absolute liars. Avoid

Doors were delivered and all in good order very pleased with the product and service

Our order was originally due for delivery in October. Half of it arrived and was brought into the house without issue. The remaining part of the order, heavy glass doors, was delayed.

Despite it now being February, and with carpenters and trades long gone, we have finally been told the doors will arrive but kerbside delivery only. These are extremely heavy glass doors. I have explained that my husband currently has a broken elbow and I physically cannot lift them.

Despite the lengthy delay, the inconvenience caused and the situation we are in, absolutely no assistance has been offered and there has been no willingness to help find a solution. Instead, we have effectively been given an ultimatum: accept kerbside delivery or they will cancel our long overdue order.

They simply do not care about their customers. The complete lack of care shown throughout has been shocking. Their website talks about customer service and going above and beyond. In our experience, nobody has gone above anything. There has been no proactive communication, no urgency and no sense that our situation matters at all.

After months of delay, inconvenience and zero meaningful support, it genuinely feels as though once they have your money, you are no longer a priority.

A very disappointing experience from start to finish. I would strongly advise others to think carefully before ordering.

Update 18/2
Feel free to reach out directly to sort out my issue rather than post a public response to a negative review!!!

Despite your explanation regarding Deanta and delivery terms, the situation remains unchanged.

I still do not have a confirmed delivery date for the doors. I have not been provided with direct contact details for Deanta or the delivery company, despite being told the matter sits with them.

Referring to supplier arrangements and kerbside delivery policies does not resolve the core issue, which is that the order has not been fulfilled and there is still no confirmed plan.

From a customer perspective, I placed my order with Vibrant Doors. Any arrangements with Deanta are internal matters. What matters to me is that the doors have not been delivered and there has been no practical resolution.

At this stage, it feels like a public response to manage the review rather than action to resolve the problem. All talk, no actual customer service.

I would welcome a confirmed delivery date and a clear, workable plan instead of further explanations.

Excellent service and regular contact whilst waiting for my door to be delivered.

Unfortunately no one at home to receive the order courier texted providing a delivery time I asked for the he order to be placed in the Garage which he said fantastic communication and customer service which is hard to find these days

Quick, good products and respectful delivery men.