Vickers HiFi Reviews 

535
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Picked up an absolute bargain, one of the remaining new stock of Cyrus 82 amps. Great service and support helping me through a minor issue expertly. Thank you!

Rated 5 out of 5 stars

I decided to update my speakers by buying the Roksan TR5 x2 replacing Roksan TR5. I am running speakers with Roksan K3 Integrated amp, Roksan K3 Power amp and Cambridge Audio woofer. Quality of TR5 x... See more

Rated 5 out of 5 stars

After sales service Purchased roksan Darius s1 speaks 4 years ago just recently one driver in the speaker stopped working so called David and explained and no quibbles the speaker was sent back re... See more

Rated 5 out of 5 stars

Needed a new cartridge on my concept turntable and took it in for ‘Vickers’ to fit a new one. They recommended 2 alternatives , be it one was quite a bit more expensive which l went for as an upgrade... See more

Company details

  1. Hi-fi shop

Information provided by various external sources

Vickers HiFi was established way back in 1967, originally based in the heart of historic York. We have moved with the market and grown over the years, which meant we needed more space in store and larger warehousing to support our online shoppers. So, in 2009 we relocated to much bigger, modern, purpose built premises with our own car park, based on the outskirts of the city. With over 7,500 square feet of space on site including showrooms, three demonstration rooms and warehouse storage, we believe there is no better presentation and selection in the area. You can see the best of what we have, from furniture, to home cinema and HiFi, in our York showrooms There is more space than you get on the high street, free parking and a no-pressure atmosphere, allowing you to choose from the world’s leading brands such as Arcam, Audiolab, Astell & Kern, AURALiC, Clearaudio, Cyrus, Dali, Denon, Grado, HEOS, Krell, Marantz, Martin Logan, Michell Engineering, Mission, Monitor Audio, Musical Fidelity, Onkyo, Pathos, Pioneer, ProAc, Pro-Ject, QED, Quad, Roksan, Ruark, Sennheiser, and more. Along with stocking the finest Amplifiers, Turntables, CD Players, DAC's, Headphones, Radio’s, Network Streamers, and Loudspeakers, we also have a wide selection of quality accessories and portable devices, all of which allow you to enjoy your music at its best. Our webstore uses the latest technology to provide a secure environment for you to make your purchase, which will then be dispatched safely and efficiently. Our aim is to provide our customers with the ultimate enjoyment from their music or film collections, because music and technology is our passion. Whether you're buying your first system or just looking to improve your listening experience with better equipment, we can help. Our staff are all audio enthusiasts who provide a bespoke service to ensure you receive the system that best meets your needs. Whether you are considering making a purchase online or in store, it's always reassuring to know that the company you are buying from has the experience and knowledge to answer your questions. If you require a demonstration of any of our audio products please call us on 01904-691600 and make an appointment


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

535 reviews

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4.7

All reviews

(535)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

HIFI AGAIN FROM VICKERS

Rapid finance processing and goods shipped the same day.
Received goods next day from DHL and its all working.
I used them before many years ago and the service was excellent then as well.

February 9, 2020
Unprompted review
Rated 5 out of 5 stars

Good experience

I not one for writing long review's
But I've found Vickers HiFi reliable & helpful, it's nice to be able to pickup the phone and actually speak to someone.

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Arcam Music Boost

I ordered an Arcam Music Boost for my iPhone 6S it was very close to Christmas and I didn’t think I would receive the item till well after Christmas had finished. I was pleasantly surprised to receive the item the following day in perfect condition. The whole process was very quick and efficient and will gladly use Vickers Hifi again when I need to upgrade my home cinema.

P. Vickers (no relation)

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, were very helpful when I had an issue with a stylus. Great service, will use again. Cheers

November 27, 2019
Unprompted review
Rated 2 out of 5 stars

Wrong product sent

Wrong product sent , had real attitude when speaking to manager over the phone.
If I had read reviews beforehand I would have gone somewhere else.
On a plus side issue was rectified eventually.

November 18, 2019
Unprompted review
Vickers HiFi logo

Reply from Vickers HiFi

Correct product was sent - in a factory sealed box, different (old, used) item was returned for a refund - We have reported this transaction to the Police - Action Fraud.

Rated 5 out of 5 stars

Thankyou

Excellent customer service, knowledge, delivery time, value and understanding.. Highly recommend will use again.
Thanks

October 4, 2019
Unprompted review
Rated 4 out of 5 stars

Nearly 5 stars

Ordered the items on a Thursday and they were delivered on the following Monday by Courier. I was in but there was no tracking available other than an email on Friday stating that the goods had been dispatched from Vickers warehouse. I did receive a quick reply to an email saying that I should receive the goods on the Monday. The delivery driver was very helpful and the goods were very well packed. I am very happy with my purchase and would have given 5 stars if the delivery information had been better. I would certainly purchase from them again.

September 17, 2019
Unprompted review

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