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Victory Cruise Lines Reviews 

207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being excellent, friendly, and attentive, providing professional and warm service that makes the experience memorable. The food receives high marks for being delicious, outstanding, and varied, with many appreciating the quality and presentation. Reviewers also highlight the excellent entertainment, shore excursions, and onboard activities, contributing to an enjoyable and well-organized trip. However, some people mentioned that cabins and showers were notably small, and a few found some excursions to be rushed or disorganized with uninformative guides. There were also occasional remarks about the dining situation, with some wishing for more two-top tables or different menu offerings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the fantastic attitude and... See more

Product

Users describe positive interactions with the product, particularly highlighting the exceptional and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many noting that cabins and showers are generally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pleasant crew, food tasty, entertainment wonderful, cabin comfortable and well attended, most excursions met expectations. 2 excursions needed help.... Escanaba museums ridiculous - they should highli... See more

Rated 4 out of 5 stars

The best part of this experience is the team. Most everyone seemed happy to be there and extremely helpful. The addition of the Arts and Crafts teacher, Cindy and the Roads Scholar Speaker were pe... See more

Rated 4 out of 5 stars

Food, entertainment and shore excursions excellent. Only complaint was that because we live in Chicago we chose to stay at home the night before departure. No one in reservations was able to tell us w... See more

Rated 4 out of 5 stars

The staff was excellent; our housekeeper Joh was solicitous and friendly. The food was very good, and I appreciated the reasonable size of the portions. The bartenders were attentive and delightful... See more


Company details

  1. Cruise Line Company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

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4.4

All reviews

(207)

181 reviews in the last 12 months

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Rated 4 out of 5 stars

Exploring the Great Lakes.

The food & presentation of same was always wonderful. The LakeLorian, staff, and especially the band & singer were all great. We had a wonderful time dancing to their music. Sachin, the bar tender was super.

The main issue we had was with the technical hiccups with the Victory app & problems with excursions (trolley not picking us up as scheduled and having to walk back to ship. Docents not provided at one stop as promised. Site visited not open.) Excursion director was not on top of getting promises kept and expectations met.

We had a great time.

June 11, 2026
Rated 5 out of 5 stars

Great food and staff

Great food and staff! All staff were very attentive. Good excursions and available choices. Plenty of activities. Enjoyed the house band and extra band brought in at Green Bay. The Pipers were great in Thunder Bay! I have recommended the company to many friends.

June 30, 2026
Rated 2 out of 5 stars

amature night for cruises

After the cruise was paid for we found out that the tour of the Ford plant was cxl'd along with the luncheon at Mackinac Island Hotel, The main reason for the trip. Found out that night that all the tours We had signed up for 2 months ago were cancelled and we were not scheduled for any tours. Spent part of the evening rescheduling those tours The bus taking us to the drop off point at Sault Ste. Marie left 10 minutes early because the coordinator said the bus was full..Talked to the tour guide on the bus later said the coordinator told them to leave early since she couldn't see anybody on there way out to the bus.
Tour for the Niagara falls was a waste of time. Spent an hour on the bus each way, then rush down to the boat for a 20 min ride...Was told by the tour guide we could not shop at the gift shops because we were late and could not waste time and said it like it was our fault we were late!! To top it off, we never made to Toronto because of scheduling problems and would be dropped after the last lock...if you wanted to go to Toronto we will take you to the dock but your transportation to any location from there was you responsibility. Over all we decided that the tours were put together at the last minute and very disorganized with very little info available

May 22, 2026
Rated 4 out of 5 stars

Exploring the Great Lakes.

We had never heard of Victory Cruises until we received a brochure in the mail. My husband was a little hesitant because we didn't know anyone that had traveled with Victory before, but we had been planning for sometime to take a cruise in the USA and the Great Lakes was an experience we were willing to try. The service was excellent. Maria and Murni in the restaurant knew us by name and went beyond their duty to please and serve us. Darel our cabin steward was extremely conscious about our needs, his work was impeccable. Every employee we came across was very courteous and helpful. Entertainment was very nice, performers very talented. The only reason I gave a 4 star and not 5 was because the shower in our room was extremely small and was uncomfortable to move inside. Other than that I highly recommend traveling with Victory.

June 18, 2026
Rated 4 out of 5 stars

We were quite pleased.

We loved the food, the Lakelorian talks, the friendly staff & crew. The bridge tour was wonderful. I had an excellent massage.
Some of the excursions were rushed.

May 29, 2026
Rated 5 out of 5 stars

Our 3rd cruise on Victory

Our 3rd cruise on Victory. We have our 4th scheduled. Very personalized. We know all the staff on Victory I and II. We feel very well cared for. Thank you.
We live on the Cape Cod Canal, and have shared with Victory our pictures of your ships sailing the canal. We would love to sail through the canal with you.

June 30, 2026
Rated 1 out of 5 stars

My flights cancelled into Chicago and…

My flights cancelled into Chicago and nothing for 48 hours, so cancelled with Rodney. The computer wasn't apparently updated so have received three messages as to my satisfaction with the trip even when I returned message with No Sail.

June 30, 2026
Rated 5 out of 5 stars

Great staff

Great staff, great food, great shore excursions. The staff are like family. Great CEO and his wife.

June 30, 2026
Rated 4 out of 5 stars

We have been on 20-25 cruises and the…

We have been on 20-25 cruises and the musicians were the absolute best of any cruise. Also the food was overall the best of any cruise. Finally the staff were among best of any cruise.
The excursions: some were good others were not.

June 30, 2026
Rated 4 out of 5 stars

The staff was terrific .The food was…

The staff was terrific .The food was very good..The entertainment was excellent. The unfortunate incident on the last day could have been handled better.We were unable to leave for toronto due to commercial vessels making lock travel impossible.once this was a given busses could have been directed to our ship and travel to the airport without changes and missed flights.

June 30, 2026
Rated 4 out of 5 stars

Wonderful crew

Wonderful crew! Good food for lunch and dinner.
Great entertainment for a small ship.

Suggestion: Have more options for breakfast for gluten free people...like muffins or some baked goods. I could only eat berries and yogurt.

June 30, 2026
Rated 5 out of 5 stars

Too many excellents!

Reasonable price, excellent service, polite staff, delicious food, excellent music, and interesting shore excursions.
Also the included drinks were appreciated.
This was our second cruise with Victory in the past year.

June 27, 2026
Rated 5 out of 5 stars

Good food

Good food
Absolutely the best crew on the lakes
Good entertainment and free flowing drinks

June 30, 2026

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