Video Game Box 

I was just pre ordering bioshock the collection used PayPal 4 times by accident and when I was contacting them and PayPal nothing happened they didn't even give me the game for over a month worst of all they didn't gave my money back for it so don't trust a thing from this site.

Had a a game on preorder for a couple of months but come release it never arrived. Sent countless emails, tweets and Facebook messages asking why this was but never once recieved any reply from this joke of a company. Many other customers seem to be having the same issues with them at the moment.
Save yourself the hassle and avoid buying from here!

UPDATE : After countless messages they finally got back to me. No apology or explanation for why my previous order was never honoured. They did however reissue my gift certificate balance I had used on that order.
Decided to order again but this time get something in stock. Chose some Xbox Live Credit that was supposed to be instant email delivery........2 days later I have nothing again and again they won't reply to my messages!
The worst company I've ever dealt with :(

IDK why so many bad reviews because they do their job awesome. I get my games in a week or mostly 5days and I do not live in UK at all. And everytime it got to me undamaged!!!

Order placed on 20/9/16. Payment taken on 23/9/16 and to date, still no items received!!
I have sent ten tickets on the website, messaged them on their Facebook page and left numerous posts on their Facebook page, all with no re-contact. They have now removed the ability to place posts on the Facebook page!!
This company was dissolved from the Companies House register on 25/3/14 and is running fraudulently!! All details have been passed to Action Fraud and I would urge anyone who has had the same experience to report the matter to either the police, as there is a named suspect, or to Action Fraud who will forward it to the police after they have made their inquiries.
Do not use this alleged company!!

Like many others I have not received my order despite it showing as "in stock". I have had no reply to my emails either. As far as I can see they have no contact number.

Avoid them.

I purchased a Wii game on 26 August. Payment was taken and the order never arrived! I have tried to follow-up but there is no direct contact, and they have not responded at all and it is now 3 weeks later. Please do not use them. They don't deserve our custom. Wish I had read all these reviews before I ordered.

Game never arrived, contacted VGB via their site and Facebook and seem to have been ignored. Will never use again.

Took my money immediately and over 36 hours later I still haven't received my download code which was supposedly meant to have taken 10 minutes. I have sent 2 messages, one a day ago with no reply. Don't ever use this company guys.

-----update---- 1 week and a half later and no reply to previous 3 emails I am still waiting for my money back I've had to escalate to Paypal.

I don't normally post reviews but to address the balance here goes.

I was originally put off purchasing from VGB because of all the reviews which were so negative here. I even pondered the purchase over two days but the lure of a cheap deal was too great. :)

The service was perfect, absolutely no complaint whatsoever. I ordered at 10:00 in the morning and by the very next morning the game arrived.

The game was perfectly packed, brand new, sealed in the official PS4 wrap and delivered at break neck speed.

Well done! Highly recommended. Perfect! :)

Never gave me any information, no despatch after two weeks. I emailed them, they said my item was on back order (for some reason, as it said it was in stock online) & to wait 6 weeks for more stock. I waited 6 extra weeks and got nothing. Best part of two months and no item to show for it & barely any communication. I've bought from more professional sellers on eBay. Waste of time all round.

I ordered a New Nintendo 3DS XL on Friday 3 June via game.com, so it had a week to arrive for the weekend after my exams. Nearly ordered from Amazon but it was £2 cheaper here so I thought I would give it a try as it was through Game's website...

It came 6 days later on Thursday, even though delivery is quoted several times as First Class in their Terms and Conditions and on Game's website.

After the wait, we opened it to find that it was the standard, not the XL. After a short conversation with Game, we were told that it wasn't their problem and that we should email here! Amazon would have given us sending instructions immediately on their website, but we had to email Customer Services. They replied with an address, but little apologies or info.

We sent it back on Friday, First Class, for them on Saturday, but they missed the delivery so we had to wait until Monday.

It's Tuesday, where we emailed them for a tracking number for the parcel (even though we asked for them to email it us). They replied on that the correct parcel that we were supposed to receive had not even been sent yet! They could have just told the truth. We gave them details that they already had and waited for them to say they had sent it.

On Wednesday we emailed them again as they had still not replied from Tuesday morning's email. Finally, they said that they will send it soon. Why couldn't they do it same day, and why can't they give a date? That was what the website promised.

On Thursday they said they would send it on Friday. They should have sent it on Wednesday. Excuse after excuse, no explanation.

On Friday we asked for a tracking number to check where it was, but they were very reluctant to give it. Eventually they said that they had not received a tracking number from Royal Mail, which is surprising as it was meant to be tracked First Class and usually tracking numbers are given when they are sent.

On Monday they said that they didn't have a tracking number yet, but they would email me that night. When asking when the parcel was sent, they said that they had sent it that morning, not Friday.

Tuesday, they still hadn't emailed me back about tracking. I asked then about tracking and delivery times, to which they replied that they could not send it via RoyalMail (even though they claimed to have sent it on Friday and then on Monday), so they had sent one via their Amazon warehouse. Will see what happens.

Wednesday, waiting for delivery.

----- TDLR -----
It's now Wednesday 22st June, 19 days after it was ordered. Terrible delivery times, lies and excuses and inadequate waiting times for replacement products.

Don't risk the wait or the disappointment, don't order here.

Ordered an item in mid March, took a week for the item to be dispatched. I patiently waited nearly a month and nothing had arrived. Submitted two tickets both of which were never responded to. Why even give the option to submit tickets if you aren't going to respond...?

Anyway, I managed to get a hold of them through email and was told to wait 45 working days and if nothing had arrived I would be offered a refund. 45 working days from delivery date with no sight of any packages, I asked for a refund only to receive a reply saying "Sorry to hear this. I've cancelled the order as requested.". I checked my bank balance and credit card nothing had gone through. Waited a week just in case and nope, nothing! Literally all that happened was the order was cancelled as if it had never existed.

I have followed up twice attempting to get a refund to no avail, all emails sent have been completely ignored.

Maybe you'll get lucky and you will receive your order, but I wouldn't count on it.

I don't even know how these people are not in jail. It's simple, they took my money immediately and are not responding. Nothing else to say, people who actually see all of these warnings and choose to ignore them, deserve to get their money stolen.

EDIT. My order was 10.june.2016. It's been almost 5 months. I was robbed 130 pounds for 7 games. Not a single response. I am definitely THE biggest idiot here jumping into the pool head first without checking if there was any water. I didn't know these people were thieves pretending to be "small business". I had only great experiences with base,zavvi,simplygames,gamecollection,365games etc. so i thought this store was like these. This is just criminal. I see some good reviews are coming in for this store. People can gamble if they wish. I was ROBBED!

Placed my order on 27th May for two Nintendo games as a birthday present (date now passed)
Did not received the games or any response to my many tickets titled 'Where is my Order'
This company has no contact telephone number and no Live Chat as they show on their site s a contact method.
Lets get some customer service and a response as why I have not received my order that I paid for.

Maybe I'll just report them to Trading Standards

I ordered the Overwatch CE from them due to it having a pretty decent initial launch price (with discount), but the experience has been extremely poor overall and left a bad taste in my mouth.

It arrived three days late despite being a preorder, and although they marked the box with a 'fragile' sticker they hadn't adequately packaged the item with foam or air packaging (the box they shipped out was almost the same size as the product) so it took a bash in transit which travelled inside the CE. This wound up damaging contents like the artbook, and had some of the art rubbed off the outside from friction against the packaging.

I got in touch with the company soon after its arrival, on May 26th. It's now June 2nd, a whole week later and there have been no efforts to contact me or respond to my complaint.

So yeah, sadly I have to admit that I'm highly unimpressed with their service overall. I always like to keep my stuff in good order, but that's pretty tough when it arrives in such poor condition. I could forgive its initial state and late delivery if they did a good job of replying and getting things sorted out with me, but again, I think a week is more than an adequate timeframe for them to get in touch.

As a final note, when trying to post this 1 star review through their own 'please give us feedback!' email, it responded with an error upon submission and then refused to let me attempt to post it again. Hmm.

As a game collector, I have a lot of experience buying games online, from retailers big and small. From hundreds of orders, the two worst have been from VideoGameBox. Those two were the only orders I will ever place from them.

The first was a pre-order for a console. They took the money immediately, and I wasn't expecting that, so emailed to cancel (which I was within my rights to do) and said I would re-order nearer to release. Delays, lies, and some downright ridiculous excuses followed.

This one-man operation (and there's nothing wrong with that - in fact it is usually a good thing) was adamant on telling me about how grandiose the company was, saying my refund would take X days to be processed by the orders team, before X more days with the finance department. Lies. Eventually, PayPal refunded my money.

Almost a year later, an item was on there for a good price. I (stupidly) decided to give VGB another chance. They took the money immediately (obviously), but then never dispatched the item.

Furthermore, they deleted my account from their website so there was no way of viewing the order online. Luckily I kept the original email, and paid on PayPal, who again refunded me. Every other person who ordered this same item (found via HotUKDeals) had the exact same problem.

This retailer is an absolute disgrace. Never risk your money with VGB. There are plenty of other small sellers who deserve your business more than this one-man band, who is only active to make a quick buck by lulling buyers into buying non-existent items.

Okay this is a rewrite of my previous review due to VGB going out of their way to rectify an issue I had whereby an order never arrived. The issue was likely caused by the mail system but after contacting VGB's customer services via their email I was contacted by James who sorted out the problem very quickly and politely and to be honest I would rank their customer support among the best I've experienced which would give me no reservations to using VGB again in the future.
Sometimes things happen that are out of everyone's control and it's how the company deals with these problems that defines them as a trustworthy company to deal with. From my experience I would trust VGB with my money again.
Thank you James, I really appreciate your help.
Mark.

3rd May - Order placed, 3 day delivery
25th May - No delivery, still battling for a refund.

This company has no decent or direct channel of communication. They have a "ticket" system which you can use to raise queries about your order - They never replied in 3 weeks.

I had to message them on their facebook page, and repeatedly so just to get an update on my order.

After over 2 weeks of waiting for my game, they told me to wait another 2 days, and then they would offer me a replacement or refund.

I asked them for a refund. They didn't get back to me. When I asked for an update, they replied saying they had refunded me. They should have confirmed with me so I at least knew.

The money has yet to appear in my bank.

I will never shop with these people again. Terrible customer service and all over the place communication as if they themselves don't know what is going on.

No trust in them whatsoever.

AVOID if you wish to not have your money taken.

I purchased an item which was listed as in stock on 24th March, didn't hear anything, so I posted on their FB page and was told that it should have been listed as a pre order and that they'd made a mistake.

Fair enough, these things happen, but I didn't hear anything for weeks, so I emailed them on 10th May asking when it would be available. I got no response and after reading on a popular deals website, that other people were being completely ignored, I decided to start a PayPal dispute after giving them nearly 3 working days to respond.

After about 8 days, I posted on their FB page asking them to hurry up and refund me. They asked for the order No. and also which address I had sent the original email to (implying they hadn't received it). They responded via email the next day and said they couldn't refund me directly because of a PayPal glitch, but that they had advised PayPal to refund me.

I was refunded a couple of days later, but I do wonder why they didn't respond to the dispute sooner, instead of just letting it run its course.

Also there was no way to cancel the order on the website, it just said "the order has already shipped or has reached the final stages of processing. Therefore this order is no longer editable." It was a pre order, so I don't see how that can be true.

I ordered a download code from them fairly late on Monday 16/5 and didn't receive the code. I thought fair enough it was quite late perhaps it come through tomorrow.
Tues came still nothing so I sent email to check on progress in case of a problem . I checked my account later that day to find the money had been taken. I tried calling but they didn't answer.
So on to Wednesday still no response from them via email so I opened a ticket on their website and tried calling again still no answer.
So on to Thursday further ticket sent and again tried calling and still no answer.
Please do no use this company and save yourself this hassle.
Tl;Dr cdkeys can do this in 10 minutes video gamebox can't even do this in 3 days.