Video Game Box 

Ordered a game on 27th Dec and still not received. There is no live chat facility and they are not responding to emails. Have had to open a claim with PayPal. Shocking customer service, will never use again.

** Update - after posting this review I was contacted by Customer Services and refund was issued promptly.

I ordered 2 Xbox 360 games which came to less than £7!!!!
Both games arrived together, & both were still factory sealed, not open or grubby like I've had from some other videogames retailers.
The games turned up within 4 to 5 days, which is fine as it was free postage afterall :)

First of all I had a few problems with a download code that I purchased for a ps4 game but by no time it was easily resolved and managed to be sent a new code that was fully working, I will definitely use Video game box again!!

Great customer service, was informed every step of the items journey to me. Delivery was also very quick.

Ordered Xbox 360 game 3/12/14. Yet still no game. Apparently they have sent me two yet I haven't received any.

Now looks as if my account has been either closed or suspended.

I have now contacted both the CAB and the Trading Standards.

Ordered an item for Xmas that was listed as "In Stock". After a couple of days with no dispatch advice I checked the status of the order and it had changed to being "Backordered", and the item was no longer available to purchase. I had not been notified at any point that the item wasn't in stock, and that there would be a lead time. Also considering the age and scarcity of the item, I'd have been very surprised if it had come back in to stock at all.
There is no contact number and the live chat option was never available.
Fortunately my email was turned around fairly quickly and a full refund was issued, which according to other reviewers isn't always the case. However I am still rather put out that the order was taken in the first place, despite it being eventually resolved, particularly given the time of year and time sensitive nature of Christmas shopping.

Bought a preowned 3DS Console from VGB and the item came the very next day exactly as described.

Each time my order was updated, I was informed immediately by email.

Great attention to customers I believe and I will be a customer for many years I think.

Would recommend to any gamer, without hesitation.

Great value of video games. Great price + very fast delivery. For example this game i recieve (in Croatia - Zagreb) after only 3 working days !!! I would back in this great shop !!!

Two orders delivered (FREE DELVERY) within 2-3 working days. Fantastic price, Customer points from my first order helped me discount a game to £1.70 - Yeh £1.70 with FREE DELIVERY. In my customer experience Videogamebox provide 5-Star service - KEEP UP THE GOOD WORK VIDEOGAMEBOX

Ordered this game as it was sold out everywhere else. Was ordered at 2pm on Tuesday afternoon, and it arrived on Saturday Morning. Not the quickest delivery, especially since I paid a premium for the item (Its was selling for £7 less on Amazon.)

Will not be using this company again, far better/cheaper ways to buy games online

Great shop! Preordered the new Pokemon games and received the day they came out :)

The game was a bundled copy of GOW Judgement, but I knew this before ordering. It arrived the following day after placing the order and was new and sealed. Good shopping expereience for me - thanks Video Game box

I found a deal on hot UK Deals that pointed to a deal on this website, proving to be the best deal available for the product.

I made a mistake in the order and contacted support and got an immediate response with the help I needed

When the item was released I got the item with no hassle at all.

An all around perfect seller I think and would definitely use the site again, and would recommend it.

I stumbled upon this website in search for a game for a family member for Christmas. After searching around the web for a while, this website seemed to offer the lowest prices, plus free delivery, so I went with it. The website, and the confirmation for my order were all very simple, but clean, and easy to navigate, having all the details needed. My delivery arrived within 2 days (a massive bonus for an item purchased with free delivery!) and everything was in perfect condition and fully sealed. All in all, I would definitely purchase using this website in the future, as the prices are lower than most, there is free delivery on all orders, and I received no hassle at all with the purchase/delivery process (contrary to some bigger, well known companies I have dealt with in the past!)

Items arrived (on France) in 5 business days in excellent condition (sealed). Recommended.

First of all, the prices on the site are probably the cheapest you’ll find without having to buy non-PAL copies of games – out of the last five games I bought they were cheapest by some margin on three of those and they weren’t far off with the other two.

The customer service (which I’ve contacted several times) is usually quick to respond and I’ve found them very pleasant to deal with even commenting on the contents of my order which added a very personal feel to the service. Items arrive quickly after dispatch and have always been delivered in good condition.

They do however fall down on occasion…

I’ve been encouraged several times to use their Livechat but have only once seen it active – whilst I understand it can’t be live in the middle of the night it being absent during business hours brings its existence into question and why is there no telephone number given on the website?

I’ve found emails about items being dispatched hit or miss meaning I’ve had to make contact to ensure an order hasn’t been forgotten.

I’m still waiting for an item which should have been shipped nearly three weeks ago and other than to respond to my questions after it was already a fortnight late they have made no contact to let me know it wasn’t arriving or when I could expect it – with the item being a popular one this is not an isolated case and very disappointing; it detracts heavily from the otherwise excellent customer service and more so when it’s considered that as a pre-order I paid for the item nearly seven weeks ago, I still have no guaranteed dispatch date and the only resolution from customer services has been to amend or cancel my order.

So, whilst if things go well you can expect a swift, enjoyable and well-priced service I’m still not sold on them as a whole – there’s a definite impression that their increased popularity yet modest size is causing issues. I’ll continue to support this independent (as a replacement for Simply Games whose prices became bloated and customer service appalling) but do so in the hope that things improve… And to see if I eventually get my reward points…

EDIT - after more communication and no fixed ETA I lost faith in the item arriving in time so cancelled the order; I was offered a voucher to change review but didn’t feel it appropriate

UPDATE - Contacted VGB 5 days ago as my account has been deactivated (presumably for writing an honest review) but wanted to buy something using the rewards points I should have – got a response from customer services saying they’d look into it, I gave them a couple of days and emailed them back asking if it had been fixed yet… A couple of days on and I’m *still* being ignored and the account *still* won’t let me log in… Considered LiveChat but *still* never available and *still* no phone number to call them...

As such I’ve been left with no choice but to buy the games elsewhere and take away another of their rating stars… I advise you avoid this curiously managed company.

did great found what i was looking for & got it for a really cheap price will order from them again A++++

This was my first order through Videogamebox and I would have to say I am pleased with their service.The game I ordered at the time of typing this was the best around and Videogamebox delivered.The game came safely within the specified timeframe.Overall I am pleased with their services and would use them again ^_^.

Unfortunately Videogamebox have now let me down on 2 occasions, I would certainly proceed with caution (especially if time is important).

The 1st order (a pre order for Madden 15) initially got lost in the post, this was then replaced by Videogamebox with the wrong version of the game. This process lasted for about a week as I then had to return the game and proceed to the shops as normal, and pay £10 more than I had originally paid to get the game (a week late).

I gave them another chance a week ago ordering Destiny for PS3 for my Nephew who has just turned 13. This was shipped directly to him so it arrived in time for his birthday. Imagine my surprise when I have a voicemail from my disappointed nephew who had received an unusable PS4 version of the game. The result was that I had to ask my brother to go to the shops for me with his son (2 days after his birthday) to pick up a copy of the game so he had it for the weekend. This was again 8 pounds more expensive and I am now £88 out of pocket until a refund can be processed.

All in all I didn't receive a usable product from this store and lost out on £18 in additional costs for the games I then had to go out to buy from the shop, not to mention the needless time wasted sorting out these issues/returning items.

I don't like to leave negative reviews but to make these mistakes time and time again, cost me time and money and disappoint a young relative has forced my hand.

Proceed with caution.

Matt

For a company I had never heard of before for purchasing games I can highly recommend them.getting Call of duty advanced warfare for a great price and in less than 24hrs.What more can I say this is now my main outlet for purchasing games would recommend to anyone