VietJetAir Reviews 

Pathetic Services.

Pathetic staff behaviour. On even 500 GM of excess cabin baggage, they will make you to not board the flight.

All duty free stuff are being weighed on each gate.

Worst ever experience.

VIETJETAIR canceled my original flight. When I wanted a refund, they were reluctant to provide and rescheduled my flight resulting in an extra night at my layover designation. When I requested compensation, they refused. Additionally, they weigh EVERYTHING - including your purse and charge you extra! DO NOT USE VIETJETAIR! Counter Agent TROUNG NGUYEN BAO TRAN (VJC 16390) is rude and ignorant.

This airline must be the worst on the planet, and I've been to 60 countries. Flights are late 80% of the time. You can wait for your baggage an hour and a half after a huge delay of your flight. So it's bad enough your flight is several hours late, when you arrive extremely tired you can wait for your baggage for well over an hour. They just don't seem to have the staff or then you will to do anything good for their customers. Fly Vietnam Airlines if you can.

Here is a harsh, clear, and legally accurate review ready for Trustpilot, Google Reviews, or TripAdvisor. It calls them out directly for the surname glitch and the extortion tactic at immigration.
### 🔴 One-Star Review: Total Extortion and Scam Tactics – Avoid Vietjet Air
DO NOT FLY VIETJET AIR. This is easily the most unethical, deceptive, and poorly managed airline operating today. They will exploit technical glitches on their own website to squeeze money out of you, and they will openly violate international and local laws if they think they can bully a passenger.
Two major reasons why you should never trust this airline:
1. **The Name-Change Fee Scam:**
Their booking website is completely broken for anyone with a standard Spanish double surname. The system physically refused to let me input my second surname during booking. Instead of acknowledging their own website's limitations, their ground staff forced me to pay an exorbitant, ridiculous "name change fee" just to get my boarding pass. It is an absolute scam to penalize passengers financially for a glitch in their own software.
2. **Illegal Pressure Tactics at Immigration:**
I experienced a situation where I was refused entry at a Thai airport. Under Section 55 of the Thai Immigration Act and standard international aviation regulations, the airline that brings you into the country is legally and financially responsible for the cost of your removal flight. Vietjet knows this, but instead of complying with the law, their staff lied directly to my face and tried to extort me into paying for a last-minute ticket out of pocket. They actively try to intimidate stranded passengers in holding areas, hoping you will panic and bail them out of their legal financial obligations.
They do not care about customer service, and they do not care about government regulations. Save yourself the hidden fees, the stress, and the absolute nightmare. Avoid Vietjet at all costs.

I purchased a SkyBoss ticket, but my seat was broken (it wouldn't recline). Although I asked the flight attendants to fix it, they were unable to do so and told me to move to the last row of the Economy section—even though there were still plenty of empty seats in Business Class. Ideally, staff should inspect all seats before selling tickets and avoid selling any that are defective. Since this issue was the airline's fault rather than the passenger's, they should have offered compensation or upgraded me to a better seat as an apology; instead, I was downgraded to an inferior seat, despite having paid for a premium SkyBoss ticket rather than a low-cost Economy fare.

Extremely disappointing experience with VietJet Air.

We travelled from Da Nang to Bali via Ho Chi Minh City under the same booking. VietJet did not allow us to check in online, which also meant we were unable to manage our booking and increase our baggage allowance in advance.

At Da Nang Airport, we paid approximately £11 for a baggage upgrade. Our luggage, including our carry-on baggage, was seen and accepted by VietJet staff, and we were allowed to board.

Our flight from Da Nang was then delayed from 23:40 until approximately 00:50, meaning we arrived at Ho Chi Minh City much later than planned. This removed any realistic opportunity to leave the airport and rest at a nearby hotel before our onward flight. We approached the VietJet desk at approximately 2am for assistance and were simply told to "come back at 4am". We were left sitting in the airport overnight with no sleep and virtually no support.

When the check-in desk finally opened, we were then charged a further £45 for our carry-on luggage — the same luggage that had already been seen and accepted by VietJet staff at Da Nang Airport as part of the same journey.

The staff member who dealt with us at Ho Chi Minh City, Xuan Hieu, was rude, unpleasant and unprofessional. Most surprisingly, she openly criticised the staff at Da Nang Airport and said she did not understand why there were no standard rules consistently followed across different airports.

This says everything about our experience. Why should passengers have to pay the financial price for VietJet's own internal inconsistencies?

In total, we were charged £56 in baggage fees after being prevented from checking in online, subjected to different standards at two airports on the same booking, delayed, left without sleep or meaningful assistance, and treated poorly by staff.

I have formally requested a full refund of the £56 and an investigation into the inconsistent baggage rules and the conduct of the staff member involved.

Based on this experience, I would not recommend VietJet Air. The lack of consistency, poor customer service and unfair additional charges made an already exhausting journey significantly worse.

If I could give it 0 stars I would. Terrible customer service. Unorganised. Extremely long waits. The customer service and employees are absolutely THE WORST.

Horrible customer service!!! 😡😡😡 I went to refund my trip from Brisbane to Ho Chi Minh, where the refund fee was already a gargantuan $320 fee, but they scammed me out of $27 that they were also supposed to refund me. I went back and forth over email, sending over 10 emails where they kept insisting I was wrong about the exchange rate with NO PROOF OR SCREENSHOT OF THE REFUND IN THE SYSTEM. My flight is also 7 hours delayed! No coupon or anything to compensate GREEDY COMPANY. DO NOT FLY EVER.

Everything about this airline is just wrong. I had two flights with them. Two 1h and half delay flights, an absolute mess of organization, this is the worst experience in an airline I've ever had, including many flights with Ryanair

Very rude staff. They don't even serve water. Never travel with this bullshit airline

just so bad they forced you to pay 800.000 VND for cabin overweight of 2kg and they are ridiculously not friendly. Just NEVER use this airline!!!

I would rather walk next time then use this no cost terrible service, terrible crew and non existing customer service

Very disappointing experience with Viajet.

Our first flight from Brisbane to Vietnam went smoothly. However, our second flight from Vietnam to Thailand was a completely different experience.

The check-in agent was extremely rude and unprofessional. Out of all the passengers, she randomly selected only two families and my girlfriend and me to have our baggage weighed and charged for excess baggage.

What was particularly frustrating is that many other passengers, including Vietnamese passengers, were allowed to check in with luggage that appeared significantly heavier than ours without any inspection or additional charges. I even asked whether they had purchased a different type of ticket, and I was told they had exactly the same ticket as us.

This gave us the impression that the baggage rules were not being applied consistently or fairly. We ended up paying additional fees while many other passengers seemed to pass through without any checks.

The inconsistency, combined with the attitude of the check-in agent, left us feeling unfairly treated and completely ruined what had otherwise been a good trip.

If I could give zero stars, I would.

VietJet is, without doubt, the worst airline I have ever flown with.

Our aircraft was in an appalling condition. The cabin was filthy, with broken fittings throughout, and looked like it hadn’t been properly cleaned in a very long time. It was completely unacceptable for a 10-hour international flight. No passenger should have to spend that long in an aircraft presented in that condition.

The food was absolutely dreadful and barely edible. The cabin crew were rude, dismissive, and made us feel like we were a burden rather than paying customers. There wasn’t a single moment where we felt valued or looked after.

The most unbelievable part was travelling with our children. There were multiple empty rows sitting unused for the entire flight. We politely asked if our kids could stretch out and get some sleep on the empty seats during the 10-hour journey, only to be told we had to pay extra to use seats that nobody else was occupying. It was an astonishing display of greed and a complete lack of compassion or common sense.

From the filthy aircraft, broken cabin, awful food, and poor customer service to policies that put profits ahead of basic customer care, this was a disgraceful travel experience from start to finish.

We will never fly VietJet again, and I strongly encourage anyone considering this airline to spend a little more and fly with a carrier that takes pride in its aircraft, treats passengers with respect, and delivers the level of service people deserve. This experience completely ruined what should have been an exciting family holiday.

never again! it’s a scam!dont be fooled by the cheap flights.

We recently flew Thai VietJet with our infant and were unexpectedly charged over $300 at the gate for our baby's stroller (almost twice the cost of our plan tickets). Strollers are listed on their website as free of charge, however due to a language barrier at the gate they would not allow me to check the stroller without paying for baggage overage.
After the trip, I contacted customer service requesting a refund, but the airline refused. I also attempted a chargeback through my credit card, but without enough supporting documentation the dispute wasn't successful.

If you're travelling with young children, I strongly recommend a different airline as Thai VietJet air is notorious for hidden fees. This experience was frustrating and has made me decide not to fly Thai VietJet again.

⭐ 1/5 – Very Disappointing Experience

I had a very disappointing experience with VietJet Air. When I collected my checked luggage, I found that my suitcase had been severely damaged and was no longer usable.

This caused unnecessary stress and inconvenience after my journey. I expect airlines to handle passengers' baggage with reasonable care.

I have submitted a complaint and hope VietJet Air will resolve this matter fairly. Until then, I wanted to share my experience so other travelers are aware.

I have photos of the damaged luggage to support my claim.

I would not even give 1 star to virtue service and its staff at the Hanoi airport. The lady at the desk was very rude and was not willing to give the seats which were available in the models of the plane.Phuong was very bad and rude to the customer, on 1st July for VJ 159 flight.she gave me seats behind while free seats were available on the middle. When requested her to give me seats in the middle, she was very rude and said get lost do online checkin. When we did online check in , she didn’t cancel previous seats , we had to go back and forth to cancel the previous seats selected. She was not even sorry for her mistake. Worst airline and service.

Tai viet duc was helpful in supporting me to sort out the issue at Hanoi airport on 1st July around 5.30 pm. He was the only patient staff who was kind to hear us out.

DO NOT BOOK WITH THIS AIRLINE. First of all, they don't give you any compensation if they have a baggage delay, the maximum you can receive is 12 USD. There is also no helpline you can contact regarding this and they truly make sure they have no liability in any issues you have with the airline. So if you want your valuable belongings to be safe while travelling, don't book this airline.

Absolute chaos every time I fly with vietnet, running around airport like headless chickens, changing gates 2-3 times. Told me they were putting me on earlier flight because my own flight was delayed and then the earlier flight leaves an hour after my original flight..other budget airlines can have poor customer service but at least they are organised and efficient