Villeroy & Boch Reviews 7

My experience with Villeroy & Boch has been a disappointment. We invested in a full set of cutlery, and the serving spoon, which set us back 40 euros, arrived with scratches and noticeable painting marks.

Attempting to address this issue with their customer support team has been an exercise in frustration. Not only do they respond very slowly, but their suggested solutions are completely absurd. Instead of offering a replacement or a refund, they insist that we spend more money on chemicals and special sponges to fix the problem. Are customers expected to invest half the price of the spoon itself just to fix the new product?

The lack of accountability and unwillingness to stand by their products is outrageous, especially for a brand that supposedly represents quality and reliability. When purchasing a high-end product from a renowned brand like Villeroy & Boch, one expects top-notch quality and impeccable customer service.

NEVER AGAIN!
I don't even know where to begin. First of all, the product is good. Just don't buy it from their website. Find a responsible third party seller. The customer service is obscenely bad for a big company like VB. Four of the articles from my order arrived damaged, to which I'm not surprised because of how badly they were packed for shipping - Wrapped in loose pieces of paper with little to no shockproof. Then I was unable to file a claim via their website because it kept falsely detecting me as a spam bot. Of course, that resulted in many unnecessary calls and exchanges in email with their thoroughly incompetent staff. And then comes the good bit: I had to wait for THREE f-ing weeks for my replacements due to a "technical error" from their end. When I finally received my replacements, one of them was the wrong colour! I just don't understand? How can you be THIS bad?! What a joke and an embarrassment! Worst online shopping experience ever, NEVER AGAIN!