Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.
It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with w... See more
Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more
Company details
Written by the company
We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.
Contact info
Unit 4 Kingsley Business Park, LE8 0LE, Kibworth, United Kingdom
- info@vipbottles.co.uk
- www.vipbottles.co.uk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price
Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.
June 8, 2026
Unprompted review
Easy ordering and very quick delivery.
May 18, 2026
Unprompted review
Amazing service and am so happy with…
Amazing service and am so happy with the jack daniels cocktail punch bottles. My wife loved them in Florida and was gutted they weren't on sale in the UK. VIPbottles I will be using again
May 9, 2026
Unprompted review
3 bottles ordered , one delivered.
I made an order for three bottles. I paid for fast delivery because it was needed for a party in a few days.
Upon opening the order, 1 whole bottle was missing and another was smashed. The bottles were individually wrapped in a single layer of bubble wrap in a large box.
Instead of refunding me the whole order and acnowledging my inconvenince caused by these oversights, they part only refunded.
April 30, 2026
Unprompted review
Reply from VIP Bottles
Thank you for your feedback, and we are very sorry to hear about the issues you experienced with your order. We completely understand how disappointing this must have been, especially as the items were needed for an upcoming party.
Please accept our sincere apologies for the missing and damaged bottles. While all orders are carefully packed and dispatched as quickly as possible, unfortunately damage during transit can occasionally occur and is outside of our direct control.
As soon as the issue was reported, we arranged a refund for both the missing and damaged bottles. As the remaining bottle was successfully delivered in good condition and retained, a full order refund was not applicable in this case.
We truly value all customer feedback and will continue reviewing our packaging processes with our courier partners to help minimise situations like this in future. We sincerely apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
Kind Regards,
VIP Team
Garbage
Garbage, needed for an event on 14th May. Ordered 30th April. Chased 11th May, to be told ‘lost in transit, refund issued’.
Refund won’t hit my account in time to repurchase
May 11, 2026
Unprompted review
Reply from VIP Bottles
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating this must have been, especially as the order was needed for an event on 14th May.
Unfortunately, the parcel was confirmed as lost in transit by the courier, which was outside of our control. As soon as this was identified, we processed the refund immediately on our side. Refunds can sometimes take a few working days to appear back in your account depending on your bank’s processing times.
We sincerely apologise for the inconvenience and disappointment caused.
Kind Regards,
VIP Team
Very good delivery
Very good delivery, cheap enough and exactly what it says on the bottle
May 1, 2026
Unprompted review
Super service with fast delivery and so…
Super service with fast delivery and so many products to chose from, plus great prices. Thank you 🙂
May 3, 2026
Unprompted review
First time I have used this company and…
First time I have used this company and won’t be the last.
Lots of choice , reasonably priced and swift delivery which came as informed .
Extremely impressed .. thank you VIP Bottles .
April 23, 2026
Unprompted review
Great choice of drinks and one of the…
Great choice of drinks and one of the few places I can get my Schweppes!
Such fast delivery too
March 26, 2026
Unprompted review
Package arrived with smashed bottles
Package arrived with smashed bottles. I emailed them and contacted via social media. No response, won’t be using again
March 4, 2026
Unprompted review
Reply from VIP Bottles
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your package arrived with damaged bottles, as this is certainly not the service we aim to provide.
Upon checking our ticketing system, we were unable to locate an email from you. However, we did receive your message on Instagram and our team has responded requesting photos of the damaged items so we can review the issue and offer a suitable resolution.
Please respond to our message when you can, and we will be more than happy to assist you further and resolve this matter as quickly as possible.
Kind Regards,
VIP Bottles Team
I thought this was too good to be…
I thought this was too good to be true!! Amazing prices and fantastic fast delivery service. I will be using this company so much in the future. Thanks so much 😆
March 28, 2026
Unprompted review
Next day delivery, even on standard delivery option.
Bottles received yesterday, thanks. Almost always next day delivery, even on the standard delivery option. Exceptionally fast dispatch & arrival. I will continue to order from here + they stock some of the best mixers that aren't available elsewhere. No protective bottle bags included for any glass orders, but I have never received anything damaged.
March 21, 2026
Unprompted review
I will NOT be using this site again
I will NOT be using this site again
Is this a joke? Write a review for the item j havent received?
I ordered this item 10 days ago. You promised 48hour delivery. Its not here, hasnt been collected by a courier.
I raised a complaint which also hasnt been answered.
This was supposed to be a gift. I ordered it well in time for the event, but you just have not delivered. Thanks for nothing
March 10, 2026
Unprompted review
Reply from VIP Bottles
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay and for the experience you’ve had. We always make sure orders are dispatched on time from our side, however delays once the parcel is with the courier are unfortunately beyond our control.
That said, we completely understand your frustration, especially as the item was meant to be a gift, and we’re very sorry this happened. This is not the level of service we aim to provide.
Kind Regards,
VIP Bottles Customer Support
Wine arrived as promised
Wine arrived as promised. Great communication. Will use again!
February 20, 2026
Unprompted review
Great prices and good service
Great prices. Prompt despatch and delivery.
One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price which was paid back straightaway.
Overall good service. Would use again and recommend.
February 12, 2026
Unprompted review
Top tier service and very fast…
Top tier service and very fast shipping. Whilst also being priced very competitively.
January 30, 2026
Unprompted review
Jack Rabbit Prosecco
Really pleased with the service I received and I will be back to buy again, thank you.
January 22, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.