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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and its functionalities, often finding it difficult to navigate or experiencing malfunctions. Payments were a frequent source of frustration, with people reporting issues with withdrawals and concerns regarding deposit processes. The products, particularly the slot games, were widely criticized for low payouts and a perceived lack of fairness. Many also felt the pricing was unfair and raised concerns about the Return to Player (RTP) rates. Customer service was consistently described as unhelpful, unresponsive, and difficult to reach. However, some customers also noted that the deposit and withdrawal processes were quick and easy. A few other people also felt that the sports betting odds were good and that the site offered decent promotions in this area.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers found it to be rigged and a scam, with... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report that the company is... See more

Product

Consumers find product to be negative, consistently reporting issues with casino games and slots. Many... See more

Price

Users describe negative interactions with price, consistently reporting that the company is a "rip off" and a... See more

Customer service

People report negative experiences with customer service. Many reviewers express dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines... See more

Company replied

Rated 2 out of 5 stars

Virginbet and many other online casinos games and slots needs to review. There's no fair play link to many of these online casinos. I played Gold Strike Bonanza quite often. The algorithms make it imp... See more

Company replied

Rated 1 out of 5 stars

What a rubbish casino not only is it hard to get a bonus which seems to be impossible, getting a win even is ridiculous dead spin after dead spin ! Obviously there customer service comes on to justify... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 2 out of 5 stars

Good site for football and horse racing…

Good site for football and horse racing offers but Avoid the slots even if you spend a million pounds you won’t get a bonus with that being the case can you please forward the odds to me on 450 dead spins on fishing frenzy Many thanks I await your reply

December 10, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey James, thanks for the review. If you would like to discuss your account, then please contact our Customer Support Team - Virgin Bet

Rated 1 out of 5 stars

Shocking

Shocking.
Reels constantly jump out of a bonus win by lagging. Especially fluffy favourites.
No bonus on the game in weeks! No 5 of a kind in weeks! All take take take.

December 8, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Kelly

Thanks for taking the time to leave your review.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks for being part of the team.

Virgin Bet

Rated 1 out of 5 stars

Rigged slots ! Scammers

Rigged slots ! Fixed games ! Played 20 different slots not had 1 bonus round complete ripoff , all spins dead empty scammers

December 5, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey MG, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

SCAM - AVOID

Offer 'free chips' as part of Christmas promo but when I went to use them, they take money from your balance not the free chips! Incredibly scummy behaviour.

When you go on live chat, it is almost impossible to speak to a person. And when you do, you have explain three or four times. in excruciating, mind-numbing detail only to get copy + pasted messages telling you it is your responsibility.

Live Agent then ended the chat as I was still communicating.

AVOID AVOID AVOID

December 2, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Hong, thanks for the review. Please note this would not be the case if you have used your balance; then either you have not accepted the chips or used them incorrectly. If you require further guidance, then please contact our Customer Support team, and we will assist you with the promotion - Virgin Bet

Rated 1 out of 5 stars

This website has really gone downhill I…

This website has really gone downhill I don't know any other game that has took over 300 pounds in a single night and not give me the slightest win or bonus it's absolutely shocking played Goonies mega quest and not had a single box open or a hey you guys bonus it's absolutely shocking how you can take all that money and pay next to nothing out

December 1, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey J

Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Virgin Bet

Rated 5 out of 5 stars

Only been using virgin bet for a short…

Only been using virgin bet for a short while but brilliant easy deposit and withdrawal hasn't been a problem unlike other sites

November 27, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Michael, thanks for taking the time to leave your feedback. We pride ourselves on our withdrawal timescales, which are usually done within a few hours. Long may your goodluck continue! - Virgin Bet

Rated 1 out of 5 stars

AFTER WHEN YOU DESTROIED TO MUCH…

AFTER WHEN YOU DESTROIED TO MUCH PEOPLE, YOU CLOS THE ACCOUNT BECOUSE YOU FEEL GULTY . AND YOU SAND THE EMAIL BECOUSE I HAVE TO SPEAKE WIYH YOU ? ABOUT WHAT ? I LOST MORE THAT 5000£ IN YOUR WESOTE IN THE LAST 5 MOTH AND I DONT WIN ONE CENT . YOU EAT END DRINK , FROM THE PEOPLE MONY THAT MUST PAY DE RENT AND THE FOOD .BUT THIS MANY FROM MY AND ALL THE PEOPLE THAT THEY LOST DONT WORRY BECOUSE TGE GOD DONT SLEAPE YOU WELL BAY THE CANDEL FOR YOUR CHILDREN AND FOR YOUR FAMELY .😡😡😡😡😡😡😡😡😡😡😡😡😡💩💩💩💩💩💩💩

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

I'm anew customer and all I cam says Is…

I'm anew customer and all I cam says Is virgin bet if you don't show me one bit off chance I could atleast win something as i havre spent afair bit and got nothing back .just rubish bonuses That when i get one that is ha .and all you have Done is take take take and gave nothing back not even hope of it .so I will give it last try maybe if just take like always I'm off this site .not fair odds of wining are 0.no joke depressing deposit after deposit.and no joy after .sorry but true sort your self's virginbet ad you won't get many people whom will stay on this site if you don't. I'm new how you treat new customers. Ha

November 19, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Phillip, thanks for the review. All our games operate fairly and are fully regulated and tested. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Rated 1 out of 5 stars

Robbers

Robbers. Shouldn't be allowed. Come on virgin bet. Play fair

November 19, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Louise, thanks for the review. We are unsure of the reasons behind the review. If you can jump on live chat or email us at support@virginbet.com we would be more than happy to help. - Thanks Virgin Bet.

Rated 1 out of 5 stars

I would not recommend this casino for…

I would not recommend this casino for honesty, trust or integrity.

As soon as I was winning on secrets of the phoenix an alert came though for identity confirmation.

I chose this casino as both my passport and drivers license are out of date.

I have my birth certificate. Proof of address and proof of income and completed a biometric identity check which was issued as a technical error after waiting over 4 days to find out I need to send off a passport I’d in an ongoing dispute.

I believe, through my casino experience that I was targeted due to winning on the stated game, thus putting a holt to game play.

Impersonal customer service hiding behind small print terms and conditions with no loyalty and individualized customer service prerogative.

A money grabbing machine of a company with little regard for customer well-being and access to commonalities of occurrence.

Warningly with regards

Sophie caulfield

November 13, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Sophie

Thanks for taking the time to leave your review.

Additional verification may be required and this can be requested at any time, and is unrelated to any returns you have accumulated. This is in line with our terms:

4.2.4 We may conduct age, identity and credit verification checks at any time, which may include biometric checks.

Not to worry, any balance can be withdrawn once verification is successfully completed.

Thanks

Virgin Bet

Rated 1 out of 5 stars

Scammers / Avoid

Scammers / Avoid.
I deposited with Barclays debit card, and made of £10 and they refuse to give me welcome offer. Scammers and the worst betting app I have ever experienced, I advice everyone Stay AWAY from this SCAMMERS

November 17, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Joanna

Thanks for taking the time to leave your review.

As yours is an account-specific query we would recommend contacting our customer support team for further assistance.

All promotional terms are available on site and we would recommend consulting these before attempting to qualify for any of our many promotions.

Thanks

Virgin Bet

Rated 1 out of 5 stars

After leaving my first review the other…

After leaving my first review the other day and reading your reply I thought I’d give you one last chance. Wow! Honestly I don’t know how you sleep at night. This site is the worst site I’ve ever ever played. After £70 on big bass games on 20p spins not a single feature win or bonus. Don’t you dare tell me these games are tested cause that’s a load of crap. You’re robbing your players and now I will be reporting you to the gambling commissions and I won’t stop until you’ve been investigated. Avoid this site people. It’s horrendous honestly!

November 15, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Natalie, thanks for taking the time to leave us a review. Wins are never guaranteed with any wager or bet. All games are regularly tested and in line with the RNG and rules set out by the UK Gambling Commission. If you'd like more information, please contact us on support@virginbet.com. - Virgin Bet

Rated 1 out of 5 stars

Worst Odds in the Industry.

The sports betting odds are horrendously bad and the margins they take are stupidly big. Have a look at this for example on the England v Serbia game. Goal in both halves 11/20 yes, 6/5 no. They have no overheads like shops, internet based companies should be going 8/13, 6/5 or 4/6, 6/5 at a minimum.
You literally have zero chance to win long term if you play at such terrible value. There is no point to this company and Richard Branston should be thoroughly ashamed of himself. Capitalism at it's worst.
UK Gambling Commission are inept and allow anyone to become a bookmaker as long as they pay them a fee hence so many shady bookmakers.
I have taken my money out and will refrain from using them in the future.

November 9, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Becky, thanks for the review, we will be sure to pass your feedback on - Virgin Bet

Rated 1 out of 5 stars

So deposited won some cash and withdrew…

So deposited won some cash and withdrew it and got blocked from a buisness decision absolute scammers all because I was a new player your a disgrace and need reporting my account was blocked on a buisness basis so basically because I withdrew on my first win I’m no longer deemed profitable I have already contacted you virgin and you said you don’t need to give me a reason your a joke of a website

September 11, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Jacob, thanks for the review and sorry to hear about your experience. As your query is account specific please do not hesitate to contact our Customer Support Team if you require further clarification - Virgin Bet

Rated 1 out of 5 stars

I bet £10 on euro league match and was…

I bet £10 on euro league match and was meant to get a£10 free bet, when I contacted them, they kept putting obstacles in way , then finally stopped chat , disgracefield, won’t use again , stay clear

November 6, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey George, thanks for the review. All promotions are subject to terms and conditions and these do need to be followed in order to qualify for offers. If you wish for us to review this please email us at support@virginbet.com. - Thanks Virgin Bet.

Rated 1 out of 5 stars

STAY CLEAR YOU WIN AND THEY BRING UP…

STAY CLEAR YOU WIN AND THEY BRING UP EXPIRED CARDS NOT THE CARD YOU DEPOSITED FROM . I DO NOT KNOW HOW THERE ALLOWED TO GET AWAY WITH IT TERRIBLE SITE . And they say it's for protection no it's to scam the customer. Been a customer 5 years . Rip off site

November 4, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey, thanks for the review. Net deposits are something which have been active on site for a while and you can find more information about this by checking out our FAQ https://help.virginbet.com/hc/en-gb/articles/20325557421586-Net-Deposits-Closed-Loop-System - Thanks Virgin Bet.

Rated 1 out of 5 stars

Absolutely disgusting company

Absolutely disgusting company, asked for proof of income which I provided after so much messing about from there part. Then an email saying they have permanently closed my account and can’t give a reason. They have took over £6k since betting and treat customers like this. STAY WELL AWAY they are the worst betting company and will kick you to the curb after taking your money

November 1, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Morgan, thanks for the review, and we are sorry to hear you have had a negative experience! - Virgin Bet

Rated 1 out of 5 stars

Trecherous thieves no wonder they have…

Trecherous thieves no wonder they have become billionaires in every change of fortune there is some crime behind it that’s what Balzac says don’t trust them at all they can destroy your life.Keep away from this devil’s work

November 2, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mr, If you would like to discuss this further, please contact our support team so we can help you. - Virgin Bet

Rated 1 out of 5 stars

If I could give it zero stars I would…

If I could give it zero stars I would entice you in with offers never deliver on the offers no matter how much you spend you'd be lucky to get £10 in bonuses in a month and there monthly bonus is a joke log in everyday for 6 free spins a month

October 31, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey John, thanks for the review. We must stress that are monthly game, is free to play and any wins from this should be seen as a nice bonus on the account. Ultimately as with all bets and wagers, wins are never guaranteed. - Thanks Virgin Bet.

Rated 1 out of 5 stars

Really Really Bad

Really really bad. Spent a large amount with nothing in return. Small wins and I mean small wins on the slots, nothing to keep you intereted and stupidly tried to chase to get something back……. No chance!!!! Closed the account and glad I did. One of the worse out there. And I wait for the standard response, “regulated, blar blar”, and there it came. Anyone unsure, try the site and then I would be surprised if you came back with anything positive.

October 30, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Gary, thanks for the review. As with all bets and wagers wins are never guaranteed. All our games operate fairly and on a random number generator which is fully regulated. You can see more on this by checking our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

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