Virgin Mobile UAE Reviews 5,207

Never, ever, ever buy virgin media internet. Yes, its cheap, but the issues you will face are not worth it. We've had it for about 8 months and its been constant problems. I pay for 150mbps, right now I am getting between 1-5 depending on the time of day. When I contact the customer service its the same story -"reboot your router". Thats it. Thats all the technical help you will get. They have no engineers so no one will come to your home, they simply pass you onto another department who say the same thing - "reset your router". You can't speak to a manager. You cant get a refund. Nothing. We're just left stuck with rubbish internet and no way of fetting our money back or getting it fixed. Just pay the extra money and go with etisilat. Avoid Virgin at all costs.

Virgin Mobile UAE is a convenient and user-friendly mobile service. The app-based setup is simple, and activating a SIM or eSIM is quick and hassle-free.
Network coverage is generally stable across the UAE, and internet speed is good for daily use like browsing and streaming.
The flexibility to customize plans is a strong advantage, allowing users to choose what they actually need.
Customer support is decent, but response time could be improved during busy periods.
Overall, a modern and flexible mobile service in the UAE.

The home wireless becomes slow or lagging after how many month of usage,

Needed a sim for the phone. Khalid and faadi assisted in getting one. Very professional polite and knowledgable. Assisted with whole process and set it all up too! Would definitely recommend

Terrible wifi, avoid at all costs, been non stop terrible since using it.

Abdullah Virgin mobile in Dubai Hills is a very professional man many thanks to him.

Hi
My name is Tejal Viral Dalal .Me and My Husband wanted to get a new connection.We meet Shaan a Virgin representative at Citi Center Deria.Amazing person,very helpful explained in detailed the whole Price
plan and with great convince helped us with the new connection.
Later after 3 ro 4 months we were thinking on for going for a yearly internet package but because of the war situation we were confused again Shaan helped us not selling anything but putting our needs and concern first that the customer should not be taken for granted.He again truly guided us what to do and being a very positive gentleman that he is helped us .Always welcoming with a wonderful smile and giving the best customer service .Thank you from Tejal and Viral

Virgin Mobile UAE – Absolute Worst, Especially for Roaming

I had one of the worst telecom experiences with Virgin Mobile UAE while roaming. I paid AED 100 to activate roaming, then they asked me to recharge again for international minutes, which I did. Within one hour, they auto-renewed my monthly package and wiped out the balance I had just loaded — then told me I needed to recharge again.
So now I've spent AED 200+ and can barely use any of it because their system keeps eating up credit through forced renewals. No warning, no transparency, just money gone.
Their customer service is completely useless. Agents either don't understand the issue or simply don't want to help. When I asked why my 200 roaming minutes disappeared instantly, the only answer was "your monthly plan renewed automatically." However at the time of recharge it was showing 30 days validity. Why will i recharge if its expering imediatly and what's this logic. On top of that, they keep passing tickets from one team to another — nobody takes ownership. It's been over a week and they still haven't resolved the issue while I'm stuck in roaming paying for a service I can't even use.
I've wasted countless hours and days chasing them for a fix. And now I'm returning to the UAE tomorrow — so what was even the point of buying roaming minutes? All that money spent for absolutely nothing.

My advice: Do NOT get a Virgin Mobile SIM, especially if you travel. They will drain your balance through sneaky auto-renewals, bounce your complaints between teams endlessly, and offer zero resolution. Trust me, this is one of the worst telecom services I have ever used. Save yourself the frustration.

Can't call UAE numbers from abroad.
This problem has been going on for YEARS.
They still didn't fix it, after many attempts.
Waste of time and money!
Fix your stuff!

Mr.shubham sharma arrived at my place in less than 10 minutes since we spoke on the phone! Best service ever! Thank you Mr. Shubham!

April from Al wahda mall branch is amazing, a kind hearted and I am very satisfied in her assistance she gave me new Sim card bcoz I lost my Sim.

Tess i remember his name did more than he should, he even gave me his personal phone number to follow up after his shift ended to ensure my sim card got activated. Amazing service i received from him (mall of the emirates)

Great service, great explanation, great experience at MoE, thanks to Tesfaye who took care of me.
Really appreciate it !

Home internet is highly unreliable.

I need to keep rebooting my router everyday/2 days to re-establish the internet connection.

Internet fidelity is a basic expectation of service.

Apparently Starlink is now approved in the UAE, so this will need to be a consideration for a future service provider.

May Ann was absolutely amazing.
She was very helpful, professional and solved all of my issues.
She helped me to get a better plan and most of all helped me on her day off, when my eSIM didn’t want to work, which I really appreciate because she didn’t have to.
Great customer service !
Thanks a lot May Ann 🙏🏽

very bad service from virgin mobiles customer service because 10 days i continuously register complaint about net speed and provide all evidence, customer service team said they cant do anything already paid 1 year payment after customer service very poor .

I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to the help of Pauline and Richard from the Burjuman kiosk. They’ve been very supportive in trying to manage my needs while also communicating with the back end team. Would highly recommend going to them if you need any help with Virgin sims.

Thanks to Pauline st Citcle Mall. Very patient and professional. 5 stars!

Great experience with April in Al Wahda branch!

Overall good suggestion and my issue solved in minutes of times Mis April Al Wadah mall