Amazing help from Wendee who helped us set up our phone plants for the next 12 months. She was not only kind and provided great service, but gave us tips on how to optimise usage and get the most our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery guy Rajesh very helpful and best service He do one mistake while activating the sim and he agree that mistake and he stay with me 1 and off hr to Reslove the issue is patience and knowledge... See more
Company replied
I initially was facing a lot of trouble trying to get a Virgin sim due to some technical difficulties. That being said, over a span of two months, I finally was able to get it and it’s all thanks to t... See more
Company replied
Tifhany from Dubai mall , I’m having an issue with replacing my eSIM because I don’t have my physical. I’d with me and I have the old id and this one is already revoked But Agent Tifhany tried to u... See more
Company replied
Company details
Written by the company
Hey there! We’re Virgin Mobile UAE, and we’re all about Making Mobile Better. We’re rocking-up the mobile game in UAE with our fully digital approach, giving our customers freedom, transparency, and value. With our flexible plans, our customers are in control. Whether it’s Pay as You go or customisable Monthly Plans, switching and managing plans is super easy with our slick eSIMs and the award-winning Virgin Mobile app. Our network delivers up-to 5G speeds, and we've got an awesome range of perks like free music streaming with Anghami Plus, free Data Rollover, massive discounts and much more. Plus, we're committed to cutting down plastic waste and going green with our eco-friendly practices. At Virgin Mobile UAE, we’re all about making life easier and more fun. Come join us online and see how we make mobile magic happen. About Virgin Mobile UAE: Flexible plans, great value, and a seamless digital experience. Check us out online today.
Contact info
Dubai, U.A.E.
- feedbackvm@virginmobile.ae
- www.virginmobile.ae
4.6
Excellent
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
April Al Wahda is the best to help us
March 12, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Sydney, we’re so pleased to hear that April from Al Wahda was able to support you so well. Thank you for sharing your positive experience with us. -Pauline
Sana at the Circle Mall kiosk was…
Sana at the Circle Mall kiosk was amazing and helped me solve my issue amazingly
Will always recommend virgin
March 11, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Krishna, we’re happy to hear you had a great experience at our Circle Mall kiosk. It’s lovely to know that Sana was able to help resolve your issue so effectively. Thank you for choosing Virgin and for your recommendation! -Pauline
Charged for roaming and never received the servive
It happens to me twice already that I have purchased data to use abroad and it never worked. They take days of asking same questions and it never gets resolved yet they refuse to
Issue the refund for it - they can clearly see I am not using the data abroad!
March 9, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Eva, we’re sorry to hear about your experience and understand how frustrating this must be. We’d really like to look into this for you and help resolve the issue. Please reach out to us at feedbackvm@virginmobile.ae with your details so our team can review your case and assist you further. -Karen
I visited dubai mall and meet Mr viam
I visited dubai mall and meet Mr viam . He is very good sale person and very cooperative
March 9, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Muhammad, thank you for your kind feedback! We’re glad to hear that you had a great experience with Viam at our Dubai Mall kiosk and that he was able to assist you in a cooperative and helpful manner. We truly appreciate your support! -Karen
Reply from Virgin Mobile UAE
Hi Assel, thank you for your kind words! We truly appreciate your support and we’re glad to know you had a positive experience with Arshana. 😊-Karen
Great experience in store today with…
Great experience in store today with weam who made sure I got the best deal possible in a really clever way. He was very patient with me as im not very technical!
March 7, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Samanth, thank you for sharing your experience! We’re happy to hear that Weam took the time to help you find the best deal and patiently guided you through everything. -Karen
Reply from Virgin Mobile UAE
Hi Victor, thank you for your kind feedback! We’re glad to hear that Weam was friendly and helpful. -Karen
I got very professional and helpful…
I got very professional and helpful service from Weam, thank you!
March 6, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Isabella, thank you for your kind feedback! We’re glad to hear that Weam provided you with professional and helpful service. We truly appreciate your support. -Karen
I was in Dubai mall there is one…
I was in Dubai mall there is one gentleman weam
Very intelligent kind
March 6, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kevin, thank you for your kind words! We’re glad you had a great experience with Weam at Dubai Mall. -Karen
I visited the Virgin store in Dubai…
I visited the Virgin store in Dubai Hills mall and was amazed by the quality of your customer service. I have been loyal to virgin for more than 4 years now. However this time, the experience was beyond perfect because of May Ann, she took enough time to listen and understand what I was looking for in this plan and delivered the best option while explaining everything and staying in touch until all was done. She honestly deserves great recognition for her amazing customer service care.
February 20, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Rania, we truly appreciate your thoughtful review. We’re glad your Dubai Hills Mall visit was exceptional and that May Ann guided you with such care and clarity. Thank you for your continued loyalty and kind words. Should you need any further guidance, please let us know. -Pauline
Reply from Virgin Mobile UAE
Hello Ivan, thank you for sharing your feedback. We’re happy to hear that Amr Abdelfattah made such a great impression. We truly appreciate your kind words. If you need any additional support, don’t hesitate to contact us. -Pauline
We are at Dubai mall today and Weam…
We are at Dubai mall today and Weam assisted us and he was very professional and took time to do all our request! We are very happy and satisfied with the service
March 5, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hello Lidya, thank you for sharing your experience. We’re delighted to hear that Weam provided professional and attentive support during your visit. We’re glad you left fulfilled with the service. For further inquiries or assistance, please contact us anytime.-Pauline
My experience with April was indeed…
My experience with April was indeed amazing. She was quite helpful and professional.
March 5, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Kathleen, we appreciate you taking the time to share this feedback. We’re delighted that April’s helpful and professional service made your experience amazing. Don’t hesitate to reach out if you need anything else. -Pauline
I had a wonderful experience with April…
I had a wonderful experience with April Alwahda. She assisted smoothly and she really knows what to do with my query. She successfully managed to sort out what I need and registered my new sim.
She is an asset to the team to be honest.
March 5, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Shing, thank you for your kind feedback! We’re glad to hear you had a wonderful experience with April at our Al Wahda kiosk and that she was able to assist you smoothly with your query and SIM registration. -Karen
April Marina Mall
I appreciate the hospitality, the reliability and speed of customer service I' ved received from your staff, Ms. APRIL of Marina Mall. All details she mentioned about the deals are now I'm enjoying. Like the internet data deals is super savings. Really great experience. Good job, keep up the good work. I highly recommended to all my friends.
August 25, 2025
Unprompted review
Reply from Virgin Mobile UAE
Hi Bob, thank you for your wonderful feedback! We’re glad to hear you had a great experience with April from our Marina Mall kiosk and that you’re enjoying the deals. -Karen
Amr abdelfattah is very polite and…
Amr abdelfattah is very polite and great customer service orientation.
Highly recommend
March 4, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Mohamad, thank you so much for your kind feedback! 🌟 We’re delighted to hear that Amr provided you with such polite and customer-focused service. -Karen
Very bad customer service
Very bad customer service, they sell you something they can not deliver. Not helpful at all ! Avoid !!! Especially the store in Dubai mall!!!
March 3, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Lívia,
We’re truly sorry to hear about your disappointing experience at our Dubai Mall store, particularly regarding the unmet promises and the level of service you received. This is certainly not the experience we aim to provide, and we will be addressing this matter internally.
If you have any further concerns or would like to share more details, please don’t hesitate to contact us at feedbackVM@virginmobile.ae. We’re here to help.
-Karen
They even don't deserve a 1 star to be honest
My home broadband internet has been down for more than 1 week now and I reported the problem 5 days ago to Virgin Mobile. So far I called them 12 times and every time I was told that they are going to deal with my problem as a matter of urgency! I have submitted a formal complaint to them 3 days ago. Nothing happened. What a joke. I have complained to TDRA formally yesterday. Do not waste your money and time, you have been warned!
An Update- today is 01/03/2026
2 weeks since the problem, I forwarded the details to the below name and to the provided e-mail 48 hours ago - nothing happened and I have no hope that anything will happen!
February 18, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi Awat, we’re really sorry to hear about your experience and the ongoing delay in restoring your broadband service. This isn’t the level of support we want for our customers. Please email us at feedbackvm@virginmobile.ae with your details so we can urgently look into this, follow up on your complaint, and work to resolve the issue as quickly as possible. -Pauline
To Virgin Mobile UAE Customer Support,
To Virgin Mobile UAE Customer Support,
I am writing to formally complain about a serious issue with how my SIM was sold and activated.
On 24 January, I purchased a SIM from your outlet at Sharjah City Centre. I clearly and repeatedly requested a Pay As You Go (prepaid) SIM — I stated this more than five times to the sales representative. Despite this, the representative (Mrs. Aala) activated my number on a monthly auto-renewal contract plan instead of prepaid and charged me AED 40.
This is unacceptable. I did not consent to a postpaid or auto-renewal plan, and I feel misled into a contract I explicitly refused. This has caused me inconvenience, stress, and loss of trust in your service.
I am requesting the following actions immediately:
1. Cancel the monthly auto-renewal plan on my number.
2. Convert my SIM to Pay As You Go (prepaid) with immediate effect.
3. Refund the amount charged to me for the monthly plan, as this was not authorized by me.
4. Confirm in writing that there will be no penalties, fees, or negative consequences on my account or future services.
Please treat this complaint seriously and provide a written resolution within 48 hours. If this matter is not resolved promptly, I will escalate the complaint to higher management and the relevant consumer protection authorities.
I expect a fair and quick resolution.
January 24, 2026
Unprompted review
Reply from Virgin Mobile UAE
Hi there, we understand your frustration and apologize for the negative experience you've had with our service. Please send us an email with your details to: feedbackvm@virginmobile.ae to sort this out for you. Looking forward to your email. - Pauline
Reply from Virgin Mobile UAE
Hi Noman, thanks so much for the great rating. We're always here if you need anything! -Pauline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.