I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... See more
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Review summary
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What people talk about most
Reviews shaping this summary
So many styles available with all measurements and style codes makes it a breeze to choose the perfect pair or find an existing design. Very competitive in pricing, beautiful high quality glasses and... See more
Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustm... See more
I ordered my prescription glasses on December 21 and received them on the 7th of December. The online tracking system was very easy to use, and I could check the status of my order at any time withou... See more
Company details
- Glasses Store
- also in
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Written by the company
Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.
Vision Direct
Written by the company
- 180+ designer brands for less
- The largest selection of designer eyewear online
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.
Contact info
4.7
Excellent
19K reviews
Asks customers to review
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A great experience
Good service, great knowledgeable optometrist asked the right questions with a terrific tech team and helpful support staff very happy with your product reading glasses fit and look great with a good price and delivery was quick and efficient and I appreciate all the above and i have already recommended your business to friends thank you to all involved
May 10, 2026
Found and sourced the hard to find…
Found and sourced the hard to find sunnies I was looking for.
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DO NOT USE THIS COMPANY!
They'll probably delete this, but here's a real review from an actual customer for those considering using this company. DONT DO IT! If I could give 0 Stars I would.
I ordered some sunglasses from this company in February and only just received the correct lenses last week! It took them 4 goes to get them right. They kept sending me a reading prescription for sunglasses, despite my prescription clearly showing I was near sighted. Each time it didn't feel right I had to go into Specsavers to get the lenses checked, and even they couldn't believe I kept receiving reading lenses, especially given my prescription and the fact they were sunglasses. Every time I messaged them I spoke with someone different, and had to explain it all over again. Then wait another 2 weeks for my replacement lenses, only to be given reading lenses yet again! Steer clear of this company. I read other reviews from people having similar issues, and that should have been a red flag, but the proce was OK, so gave them a try. Big mistake. So here's your warning, hopefully I save someone else the heartache.
April 20, 2026
Unprompted review
Reply from VisionDirect.com.au
Hello Jamie,
Thank you for providing feedback. I am sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.
VisionDirect aims to deliver the best experience for our customers. We highly value your feedback and will promptly contact you to resolve any issues.
Sincerely,
Ronald
Pricing is good but prescription lenses limited
The pricing on frames is good but the prescription option on lenses especially progressives limited.
April 27, 2026
Avoid this shop - Vision Direct Australia
Avoid this shop! They charged me for expensive multifocal lenses but delivered cheap single-vision lenses instead. My optometrist confirmed the error, but Vision Direct refuses to take responsibility. They tried to make me pay for the return postage on their own mistake and have now ghosted my emails. Total lack of integrity and terrible customer service.
April 26, 2025
Unprompted review
Reply from VisionDirect.com.au
Hello Apple,
Thank you for providing feedback. I'm sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.
VisionDirect aims to deliver the best experience for our customers.
I’d love to assist you further, but I’ll need your order details to contact you via email.
Looking forward to your response!
Sincerely,
Gielle
Staff Wonderfully helpful to an old bird😂
Staff , everyone involved
Was terrific. Glassses great !
Delivery spot on.
April 14, 2026
A helping hand
With the courier company loosing and delivering the parcel to the wrong address the Vision customer service team were extremely helpful in resolving the issue. The glasses are excellent and my wife loves them, they are great quality and good value for the price.
April 14, 2026
Vision Direct is a stress-free & cost-effective way to order your new glasses.
Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustment needed, and I am delighted with the stylish new look!
March 5, 2026
Easy to navigate and order with great…
Easy to navigate and order with great photos of the product.
April 14, 2026
Awesome service
Awesome service, quick delivery, and amazing quality of product. Highly recommended and will definitely be coming back for future glasses
April 14, 2026
Vision Direct
These frames are great, and the transitions lenses are perfect. The price was very reasonable. The completed eyeglasses arrived very quickly.
April 14, 2026
Reglazing existing frames
Reglazing existing frames. Very prompt service. The lenses are perfect and supplied at a fraction of the quoted price I received from a large well known optometrist chain.
April 14, 2026
How many reviews do you need?
I've already left a review for the glasses and I keep getting asked to provide a new review everyday. Please leave me alone.
April 14, 2026
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