Vision Marketplace Reviews 

225
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Cheap Quality That Made My Eyes Sick Worst contact lenses I’ve ever bought. They caused a severe corneal infection and extreme light sensitivity. I couldn’t even open my eyes properly and had t... See more

Rated 1 out of 5 stars

Unless you've purchased contacts somewhere else before actually getting the same ones here as they recommend, it's basically a hit or miss! You're taking a gamble if you order for the 1st time with th... See more

Rated 5 out of 5 stars

by the way, i took lenses with correction: i didn't feel at ease with it and asked Alex to change it to normal ones. He always kept reply me very fast just by emails and i did the echange with send... See more

Rated 1 out of 5 stars

My order was shipped out on 11/29/2017. It has been at ISC New York since midnight 12/8/2017 with no update yet. I'm pretty disappointed with my experience, especially since I've spent 100+. I'll... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

Vision Marketplace was founded in 2009 and is the most easy, convenient and affordable way to purchase your contact lenses, eyeglasses and sunglasses online.


Contact info

2.1

Poor

TrustScore 2 out of 5

225 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(225)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, great customer service, and this time I received my package in a couple days only!!

April 29, 2020
Unprompted review
Rated 2 out of 5 stars

When I open the first box two of the…

When I open the first box two of the contacts was slightly ripped. I was disappointed because I just wast my money on a pair I didn’t have on.

April 28, 2020
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Steph,

Thank you for your feedback.
Please contact our support team with your order number and we will be happy to arrange a replacement.
https://www.visionmarketplace.com/contact-us/

Rated 5 out of 5 stars

Love purchasing from Vision…

Love purchasing from Vision Marketplace, have never had an issue with them, they are very fast with delivery, product is great. Will keep using them in the future.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

I love these contacts

I love these contacts! and Alex in Customer Service responds right away and handles everything beautifully ! Will enjoy doing business with Vission Marketplace for many years to come! Deborah

March 27, 2020
Unprompted review
Rated 5 out of 5 stars

BEST COMPANY EVER

Best site, timely shipping, customer service, & amazing products! Wouldn’t use any other site for eye lens!

February 8, 2020
Unprompted review
Rated 5 out of 5 stars

Love!

Got solotica rio buzios. Most natural looking contacts ever! Couldn't find tracking number, but it was coming from Cyprus so I knew it'd take a while. Took maybe 2-3 weeks? Not bad if you're patient. Totally recommend this website, cheapest cost for the real deal I could find!

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

Solotica Hidrocor Rio in Buzios

I ordered the Solotica Hidrocor Rio contacts in Buzios! It came exactly on time, which was surprising to me as I ordered it during the holidays on December, and the quality is amazing; I didn’t have any problems and the colour looks so natural on dark coloured eyes. If you are looking for a pair of green contacts that look so natural and feel so comfortable to wear, I recommend this website and these contacts as they are suitable for both dark and light coloured eyes!!!

January 3, 2020
Unprompted review
Rated 3 out of 5 stars

my first order from Solotica was so…

my first order from vision marketplace Solotica was so great , I ordered Mel natural. I loved them a lot I got a lot of compliments about them. I lost them. so last week I accidently ordered the wrong lenses hydrocor Avela so when I received them yesterday I thought I had natural mel. when I opened the bottles I got the wrong lenses. I'm just wondering if they will exchange them for me. I need the right lenses which mel natural. are they gonna exchange them for me. please let me know

December 28, 2019
Unprompted review
Rated 1 out of 5 stars

Lenses scratches my eyes. Will not purchase from here again.

I ordered Solotica Hidrocor lenses based off of a glowing youtube review and boy was I disappointed. I've used this brand in the past and the lenses were very comfortable. However when I put on the pair I received from Vision Marketplace, they immediately irritated and scratched my eyes. I believe these lenses were either defective or not authentic. Either way,this was a waste of money so I will be taking my business elsewhere.

December 13, 2019
Vision Marketplace logo

Reply from Vision Marketplace

Hello Lexi,
Thank you for your feedback.
Please note that our company is one of the very few online stores that are authorized Solotica distributors and we get all our lenses directly from the manufacturer, which the manufacturer can confirm.
Please contact our support team with your order number and we will be happy to resolve the problem.

Rated 2 out of 5 stars

Cheap quality, fake colors, overpriced

Honestly I am so disspoointed by these lenses - wish I could return them. Also bought the Solotica Hidrocor Rio and same impressions about those as well.
They are incredibly uncomforable and they look like lenses for halloween. One of them is so close to white - they look fake. The pictures they have on the website are terribly misleading.
The shape is much too rounded, so I feel like they are constantly about to pop out of my eye.

Will never be buying again!

December 1, 2019
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Irina,
Thank you for your feedback.
Solotica lenses are FDA, CE and ISO approved and meet the highest quality standards.
Also, the preview images on our website are the official images released by the manufacturer.
Please note that the exact result you get with colored lenses depends on your natural eye color and the overall look is affected by several factors such as complexion color, hair color and make up.
The two colors you purchased are some of the lightest from the Solotica collection and so they give a very light result.

As far as the comfort is concerned, Solotica lenses are generally considered very comfortable but when it comes to contact lenses, one size does not fit all and several factors can affect the comfort level.
Although we unfortunately cannot accept returns if the lenses has been opened, our team replied to your message some time ago about the comfort issue you are having but we did not hear back from you.
Please contact our support team and we will be happy to try and resolve the problem.

Rated 5 out of 5 stars

Great and prompt customer service

Great and prompt customer service. I did not receive my original order so I contacted the company. They express shipped me my order and arrived a few days later. I would highly recommend this company. They were very efficient in addressing the issue. I am very pleased!!! Thank you again!

September 16, 2019
Unprompted review
Rated 3 out of 5 stars

I received a pair of defective lens…

I received a pair of defective lens which can happen sometimes. I've been wearing contacts for most of my life and I've also ordered circle lens from many different asian websites. Usually never have a problem with lens. I became recently interested in solotica lens because of how natural they looked. Originally I ordered from lens.com because they have good reviews and fast shipping. I decided to try visionmarketplace because I saw it's cheaper and the reviews look good too. Plus most of the reviews I've seen on youtube are sponsored by vision. Anyway, the lens were extremely uncomfortable when I put it on. Like felt like something was stabbing my eye. As a long time contact user I've never felt anything like this. The other contact was comfortable and fine so I thought maybe I just need to put it in solution longer but it didn't help. I contact the customer service and talk to Alex and he offers to send me a new pair. The next pair I receive are also defective. But this time the lens were only slightly uncomfortable but also my vision was blurry with them on. I was so confused why I kept receiving these defective lens. One time is ok but both time?! I talk to alex again and he says to mail it back which I was initially annoyed by the process since let's be serious its 2019. The last time I had to mail something I was in 2nd grade mailing letters to my penpal for class. Anyway so I return the lens and I'm refunded for everything including a refund for the shipping which was very nice. Overall I gave 3 stars because the customer service was good but the lens were bad.

August 26, 2019
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Esther,
Thank you for your feedback.
It's very uncommon for two pair of lenses in a row to be defective but please rest assured that in the case of defective lenses we will always resolve the issue and you are never in risk of losing your money when purchasing from our company.
Also, our company is one of the very few stores that are authorized Solotica distributors and we get all our lenses directly from the manufacturer.
If you need any further assistance or information, please contact our support team and we will be happy to help.

Rated 5 out of 5 stars

solotica Hidrocar topazio

I got exactly what I order, contact lenses are as comfortable like everyone else said on the you tube channel.
so happy, planning on buying some more.
Great Job! I am a customer for life.

August 12, 2019
Unprompted review
Rated 5 out of 5 stars

Deff recommend

Very helpful and nice. Ordered a pair of lenses and they came in the promised time. I had a defected lens, and they send me a new one as soon as I reached out to them. No trouble or hassle with anything.

Deff recommend buying lenses from here!

August 6, 2019
Unprompted review

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