vitaminplanet.co.uk Reviews 

183
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often describing them as potent, good, or excellent. Many people also find the prices competitive and offer good value. The delivery service is often highlighted for being fast, prompt, and efficient, with items arriving well-packaged and in good condition. The ordering process is also noted as easy and straightforward by consumers. However, some customers also noted significant delays in receiving their orders or issues with order fulfillment. A few people also mentioned a lack of communication or response from the company when attempting to resolve these delivery issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting good prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Price

Clients share positive opinions on price, consistently finding them reasonable and competitive. Many... See more

Quality

Users describe positive interactions with quality, often highlighting well-packaged products that arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied

Rated 5 out of 5 stars

The company produces excellent pomegranate juice, and it's NOT made from concentrate. Most importantly, this juice guarantees a polyphenol content of 2000-2500 mg/L. The only downside is that the juic... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.0

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(183)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

face cream Jivesse

Bought an expensive face cream Jivesse, and there wasn't cream in it. Rang the customer service, they didn't believe me and refuse to do anything. This happened a few years ago, never went shopping here again, and told friends so.

April 23, 2021
Rated 5 out of 5 stars

I was feeling low in energy

I was feeling low in energy, which affected my enthusiasm for wanting to make positive achievements in my life. Did some research on vitamins and minerals. Found this UK company and ordered the relevant vits. and mins. My order arrived promptly. No complaints.

April 23, 2021
Rated 1 out of 5 stars

Product never delivered

Product never delivered, was told it was out of stock despite receiving an e mail from Hermes saying it had been dispatched from Vitamin Planet. Bought via Amazon subsequently.
I did get a prompt refund though.

April 22, 2021
Rated 1 out of 5 stars

Shocking service

Shocking service - avoid.
Took my money knowing they didn’t have stock and kept saying it was on its way. Never received my order.

April 17, 2021
Rated 1 out of 5 stars

PLEASE DONT USE THIS COMPANY

PLEASE DONT USE THIS COMPANY. Very poor customer service. I chased up my order twice but had to leave a message. No one ever called me back. When my order did turn up it was nearly 2 weeks late. I place another order on the 6th April 2021 and it still hasn’t been dispatched. I won’t be using this company again.

April 16, 2021
Rated 1 out of 5 stars

Service is too slow

It was taken too long to get the goods. I understand due to the national lockdown, delivery and goods supplies were slower than normal. But this was the longest time I had been waiting, for more than two months. The other goods I ordered online with different companies were all delivered within a reasonable time.
By the way, I made the purchase last year. But just now received the email for a feedback!

April 16, 2021
Rated 3 out of 5 stars

Product prices good But

The products ordered were well priced and will presumably be good. However their carrier Hermes has failed to deliver the goods.
E mails to Vitamin planet and Hermes have not resolved the situation from 30/03.

Very disappointing so far.

April 16, 2021
Rated 5 out of 5 stars

Love these products

Love these products. I had very low B12 (vegan diet) and took the Tri-blend for 3 months and retested at Drs with normal levels.
They ship quickly and use recyclable packaging.

April 16, 2021

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