I couldn’t be happier with my experience with Vitamin Planet! The quality of their products is outstanding—you can really tell they care about what they’re offering. Everything I’ve tried has been eff... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tr... See more
This company describes itself as the UK leading vitamin supplier - if so heaven help us. 50 days ago I wrote to them regarding an issue setting up an order. After several e-mails (including a request... See more
I will never use this company again. I was sent a Hermes tracking number almost immediately, but seven days went by with Hermes saying they had not received it. Vitamin Planet does not answer the phon... See more
Company details
Information provided by various external sources
Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.
Contact info
Building 3, Windrush Park, Burford Road, OX29 7EW, Witney, United Kingdom
- 0800 865 4035
- info@vitaminplanet.co.uk
- www.vitaminplanet.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn’t be happier with my…
I couldn’t be happier with my experience with Vitamin Planet! The quality of their products is outstanding—you can really tell they care about what they’re offering. Everything I’ve tried has been effective and exactly as described.
I originally ordered two 100ml tins of…
I originally ordered two 100ml tins of Goats Milk Skin Cream. I noticed later that it had been switched (not by me)to two 50ml tins but still charged at the cost of 100ml tins. Total cost £23.39.
Didn’t receive my order have sent…
Didn’t receive my order have sent multiple emails regarding my order no update and no refund absolutely shocking company avoid at all cost.
Online thieves …
Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tried to call but the number provided is false £23 down the drain but sad thing is we needed the medicine asap lost a week waiting for reply.
Stay far away from these crooks
Order arrived damaged
Order arrived damaged, no response to multiple emails within over 3 weeks
I did not receive my purchase
I did not receive my purchase. That was apparently delivered on 22 Dec 25.
The best creatine I have had so far
Never again....
Never again. Ordered vitamins 5/12/25, their tracking never worked, 3 times I filled in their form to ask where my delivery was, received a bog standard holding reply, but no communication. I did receive my order eventually, but WOULD NOT use this company again.
Do not order from them
They charge you the money, don’t deliver the item and then send an email wanting a reviewing saying the item has been delivered. This is definitely a scam site.
Do not order from them.
After a very very very very long wait…
After a very very very very long wait and many emails. Despite HAVING PAID IN ADVANCE. I have received NOTHING!!!! WHERE IS MY PURCHASE ????
Not had the delivery and no reply from…
Not had the delivery and no reply from vitaminplanet. Will try to get a charge-back from my credit card. Tracking information doesn't work. They should be removed from the internet.
Worse company ever.
Worse company ever.. I ordered an item Oil of Oregano with Black Seed Oil Softgels
Oil of Oregano with Black Seed Oil Softgels
but instead of receiving what I’ve ordered some black clothes kinda belt like was send instead so until today no parcel and refund. Disappointed and don’t buy here Not a good comps at all.
Read the reviews before ordering
I have chased for my order which has not been delivered, it is over 3 weeks overdue. All you can do is complete a form online and then the tell you they will get back to you, usually within 24 hours. 3 days later and still nothing
Have chased but dont hold much hope
Ridiculous time to wait on product…
Ridiculous time to wait on product being sent out 2 weeks is not acceptable.
Worst customer service I’ve ever encountered
I have have sent 4 emails as I recieved someone else’s order instead of mine . I have also tried ringing ( the number doesn’t work )
I’ve had no reply at all - this has been going on for over a fortnight - worst customer service ever ( as it appears to non existent) and I’m £85 out of pocket with no explanation.
AVOID AT ALL COSTS
AVOID AT ALL COSTS
MONEY TAKEN AND THEY HAVE DISAPPEARED
worked on their website for about 2…
worked on their website for about 2 months and no payment was made. worst decision ever first time with uk based company.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








