it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more
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Company details
Written by the company
Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.
Contact info
London, United Kingdom
- sales@vitaminplanet.co.uk
- www.vitaminplanet.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
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Great Experience Using Vitamin Planet
Good price, well packaged, and prompt delivery!
As it says on the tin
As it says on the tin, only just got my gummies but they taste lovely! Watch this space! Thanks for quick delivery
New ERA Kali Phos 6
Ordering was very easy, delivery was prompt and efficient.
Excellent site
Easy site to use and find what you are looking for would definitely use it again

Reply from vitaminplanet.co.uk

Reply from vitaminplanet.co.uk
Pomegranate juice
The company produces excellent pomegranate juice, and it's NOT made from concentrate. Most importantly, this juice guarantees a polyphenol content of 2000-2500 mg/L. The only downside is that the juice is sold in bright glass bottles, and polyphenols are known to be very sensitive to photooxidation (UV rays cause them to break down quickly). Packaging in thick, dark glass ensures that the antioxidant concentration remains high from the moment of bottling until the bottle is opened. So, I urge the manufacturer to pack the juice in thick, dark glass to avoid losing our precious polyphenols. Apart from that, the entire transaction went very smoothly and quickly, Thank you.

Reply from vitaminplanet.co.uk
Dida for Lida!
I was impressed that the order for my first packet of Dida came quickly and well packaged. I have only been taking it for a week so it is difficult to say if it is helping, but I feel that my appetite has improved and I have fewer digestive symptoms.

Reply from vitaminplanet.co.uk
Excellent product.good price.quick…
Excellent product.good price.quick delivery

Reply from vitaminplanet.co.uk

Reply from vitaminplanet.co.uk
Excellent service perfectly packaged…
Excellent service perfectly packaged arrived on time competitive price

Reply from vitaminplanet.co.uk
Good product
Good product, reasonably priced and delivered on time. Product was advertised free delivery but a charge was applied at checkout which I couldn't find a way of deleting. Everything else was fine.

Reply from vitaminplanet.co.uk
Good quality product fast postage thank…
Good quality product fast postage thank you

Reply from vitaminplanet.co.uk

Reply from vitaminplanet.co.uk
Poor service after wrong product received
I received the wrong product and couldn’t see a phone number on the website so I emailed their contact address. Heard nothing. After a couple of days I sent a message via their website itself . Still nothing except an automated message saying I should hear back within 24 hours . What is particularly galling is that today I got a marketing email from them puffing up their business . As things currently stand I won’t be recommending them to anyone . Oddly enough despite my emails to them and my message to their website they have chosen to respond here by merely saying that the Royal Mail tracker says items were delivered . Of course it does , but that misses the point . The items that were delivered were the wrong items which they would know if they’d bothered to read my email and messages and look at the photos I sent. Their response has not made me change my opinion of the poor customer service . UPDATE . After continuing silence I raised a dispute with the credit card company and provided evidence of the wrong product . They credited my account . A couple of days ago ( maybe prompted by the credit card company or maybe because someone had finally read my emails I got an email from Vitamin planet saying very blandly they'd credited my account -it took them nearly two weeks and there was no apology or acknowledgment of my emails . I'm still not impressed by their service.

Reply from vitaminplanet.co.uk
I originally ordered two 100ml tins of…
I originally ordered two 100ml tins of Goats Milk Skin Cream. I noticed later that it had been switched (not by me)to two 50ml tins but still charged at the cost of 100ml tins. Total cost £23.39.
Didn’t receive my order have sent…
Didn’t receive my order have sent multiple emails regarding my order no update and no refund absolutely shocking company avoid at all cost.
Online thieves …
Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tried to call but the number provided is false £23 down the drain but sad thing is we needed the medicine asap lost a week waiting for reply.
Stay far away from these crooks
Order arrived damaged
Order arrived damaged, no response to multiple emails within over 3 weeks
I did not receive my purchase
I did not receive my purchase. That was apparently delivered on 22 Dec 25.
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