vitaminplanet.co.uk Reviews 

183
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality and competitive pricing, often finding excellent value. Many consumers highlight the efficiency of the ordering process and appreciate the fast delivery services. Reviewers frequently mention that items arrive well-packaged and in good condition, meeting their expectations. However, some customers also noted significant issues with delivery, including orders not arriving or being considerably delayed. A few other people also felt that they received incorrect or damaged products, and some reviewers were not happy with the lack of communication when trying to resolve these problems.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, effectiveness, and good value.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Order

Reviewers mention ambiguous feedback about order, with many customers reporting positive experiences, noting... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the excellent and competitive... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products like ear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied

Rated 5 out of 5 stars

Excellent price on a regular ‘want’ - the best I could find. Delivery was very speedy and the three glass jars were well wrapped and protected.


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

3.9

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(183)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent site

Easy site to use and find what you are looking for would definitely use it again

May 23, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Mr Kinsey,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Great price

Great price, free delivery, arrived as expected.

May 28, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Phil,

Thank you so much for your great review, it means a lot to us.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Pomegranate juice

The company produces excellent pomegranate juice, and it's NOT made from concentrate. Most importantly, this juice guarantees a polyphenol content of 2000-2500 mg/L. The only downside is that the juice is sold in bright glass bottles, and polyphenols are known to be very sensitive to photooxidation (UV rays cause them to break down quickly). Packaging in thick, dark glass ensures that the antioxidant concentration remains high from the moment of bottling until the bottle is opened. So, I urge the manufacturer to pack the juice in thick, dark glass to avoid losing our precious polyphenols. Apart from that, the entire transaction went very smoothly and quickly, Thank you.

April 30, 2026
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our products and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Dida for Lida!

I was impressed that the order for my first packet of Dida came quickly and well packaged. I have only been taking it for a week so it is difficult to say if it is helping, but I feel that my appetite has improved and I have fewer digestive symptoms.

May 21, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Elizabeth,

Thank you so much for your great funny review, it means a lot to us :)

We're happy to see you're enjoying our service and are pleased to hear the products delivered are helping.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent product.good price.quick…

Excellent product.good price.quick delivery

May 13, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our products, pricing and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Right price and quick delivery

Right price and quick delivery

April 30, 2026
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Sir,

Thank you so much for your great review, it means a lot to us.

We're happy to see you're enjoying our pricing and service.

We appreciate the time you've taken to share this with us and look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Excellent service perfectly packaged…

Excellent service perfectly packaged arrived on time competitive price

May 5, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Maria,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.

We appreciate the time you've taken to share this with us and look forward to serving you again soon x

Vitamin Planet 🧡

Rated 3 out of 5 stars

Good product

Good product, reasonably priced and delivered on time. Product was advertised free delivery but a charge was applied at checkout which I couldn't find a way of deleting. Everything else was fine.

May 14, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer,

Thank you so much for your review.

We appreciate the time you've taken to share this with us.

If you require any assistance in future, please dont hesitate to contact us at sales@vitaminplanet.co.uk. We look forward to serving you again soon.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Good quality product fast postage thank…

Good quality product fast postage thank you

May 18, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear John,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.
We appreciate the time you've taken to share this with us.

Vitamin Planet 🧡

Rated 5 out of 5 stars

Great product

Great product, fast delivery

May 6, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Sue,

Thank you so much for your lovely words.

We're happy to see you're enjoying our products and services.

We appreciate the time you've taken to share this with us.

Vitamin Planet 🧡

Rated 1 out of 5 stars

Poor service after wrong product received

I received the wrong product and couldn’t see a phone number on the website so I emailed their contact address. Heard nothing. After a couple of days I sent a message via their website itself . Still nothing except an automated message saying I should hear back within 24 hours . What is particularly galling is that today I got a marketing email from them puffing up their business . As things currently stand I won’t be recommending them to anyone . Oddly enough despite my emails to them and my message to their website they have chosen to respond here by merely saying that the Royal Mail tracker says items were delivered . Of course it does , but that misses the point . The items that were delivered were the wrong items which they would know if they’d bothered to read my email and messages and look at the photos I sent. Their response has not made me change my opinion of the poor customer service . UPDATE . After continuing silence I raised a dispute with the credit card company and provided evidence of the wrong product . They credited my account . A couple of days ago ( maybe prompted by the credit card company or maybe because someone had finally read my emails I got an email from Vitamin planet saying very blandly they'd credited my account -it took them nearly two weeks and there was no apology or acknowledgment of my emails . I'm still not impressed by their service.

May 11, 2026
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Dear Customer, the items ordered were delivered as per the Royal Mail Tracking Photograph, if you require any further assistance, please email us at sales@vitaminplanet.co.uk and we would be happy to help. Thanks for your valued custom.

Rated 1 out of 5 stars

Online thieves …

Should really be zero stars so bad I had a herbal medicine turn up broken glass bottle was packaged terribly just in a bag no protection made several of email contact with them they did not reply tried to call but the number provided is false £23 down the drain but sad thing is we needed the medicine asap lost a week waiting for reply.

Stay far away from these crooks

February 6, 2026

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