vitaminplanet.co.uk Reviews 

183
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often describing them as potent, good, or excellent. Many people also find the prices competitive and offer good value. The delivery service is often highlighted for being fast, prompt, and efficient, with items arriving well-packaged and in good condition. The ordering process is also noted as easy and straightforward by consumers. However, some customers also noted significant delays in receiving their orders or issues with order fulfillment. A few people also mentioned a lack of communication or response from the company when attempting to resolve these delivery issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting good prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Price

Clients share positive opinions on price, consistently finding them reasonable and competitive. Many... See more

Quality

Users describe positive interactions with quality, often highlighting well-packaged products that arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied

Rated 5 out of 5 stars

The company produces excellent pomegranate juice, and it's NOT made from concentrate. Most importantly, this juice guarantees a polyphenol content of 2000-2500 mg/L. The only downside is that the juic... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.0

Great

TrustScore 4 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(183)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never again....

Never again. Ordered vitamins 5/12/25, their tracking never worked, 3 times I filled in their form to ask where my delivery was, received a bog standard holding reply, but no communication. I did receive my order eventually, but WOULD NOT use this company again.

December 5, 2025
Rated 1 out of 5 stars

Do not order from them

They charge you the money, don’t deliver the item and then send an email wanting a reviewing saying the item has been delivered. This is definitely a scam site.
Do not order from them.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Worse company ever.

Worse company ever.. I ordered an item Oil of Oregano with Black Seed Oil Softgels
Oil of Oregano with Black Seed Oil Softgels
but instead of receiving what I’ve ordered some black clothes kinda belt like was send instead so until today no parcel and refund. Disappointed and don’t buy here Not a good comps at all.

December 1, 2025
Rated 1 out of 5 stars

Read the reviews before ordering

I have chased for my order which has not been delivered, it is over 3 weeks overdue. All you can do is complete a form online and then the tell you they will get back to you, usually within 24 hours. 3 days later and still nothing
Have chased but dont hold much hope

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service I’ve ever encountered

I have have sent 4 emails as I recieved someone else’s order instead of mine . I have also tried ringing ( the number doesn’t work )
I’ve had no reply at all - this has been going on for over a fortnight - worst customer service ever ( as it appears to non existent) and I’m £85 out of pocket with no explanation.

January 6, 2025
Rated 5 out of 5 stars

Timely Arrival and Unbeatable Price!

I received BioBees Fresh Royal Jelly Elixir and I couldn’t be more pleased with my purchase. Not only did it arrive promptly, but it also came at a much better price compared to other options on the market. What’s more, considering that the product was out of stock almost everywhere, I was relieved to find it available and ready for delivery.

February 20, 2024
Rated 1 out of 5 stars

No product delivered and no refund

Ordered on the 9th of September . Product still not arrived showing as not even dispatched .
Emailed to ask and no reply, emailed to ask for refund no reply .
Don’t waste your time and money on this company

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Whist I purchased items,the Website…

Whist I purchased items,the Website showed buy one get one free, however I only received one , I have contacted the sale team and customer service team by email and call for several times, nobody answer the phone, I never get a reply and a refund.
It is a scam!!

September 20, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look