Placed an order a week ago, tried to contact them by phone, no way, my 3 emails remained unanswered. Why claim that you're available 24h/day, if you're not available at all?
Company replied
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See what reviewers are saying
Very bad experience, I purchase 6 items at VitaZita, but they only delivery 2 items for me and I leave the message for customer services, no one reply me!
Company replied
I love Vitazita! Claudia from Belgium
Made 1 order, small order to start off with and I received it all on time. I made another order to the value of £100 and has been waiting over a week, no dispatch confirmation sent and I have no idea... See more
Company replied
1.7
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1K reviews
No history of asking for reviews
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Fresubin jucy
I gave the review below and ordered more Fresubin juices on the same day (6th December). I thought I would have the same experience. My payment was taken immediately and today, the 18th December, I have heard nothing further from the company despite me writing several letters. I am now going to try and get my money refunded. Very disappointed as until then they were great. My original review is down below.
I have ordered Fresubin juices for the last few months. Excellent prices, keeps me informed about when my delivery will arrive and very friendly delivery men. A pleasure to deal with this company.
December 6, 2018
Unprompted review
Reply from Vitazita
Dear L. Baines,
Thank you for cooperating in our company development by giving us your feedback!
Good to hear you are happy with our pricing policy and our carriers.
On the other side we understand your disappointment and your reaction.
When we mention a certain delivery date we should indeed deliver accordingly.
However the estimated delivery date is always an indication even though we sincerely want to offer you a delivery within 2 weekdays.
Because your privacy is very important to us I will contact you by email so we can work together to find a fitting solution.
Healthy regards,
Vinnie J.
Vitazita Customer Service.
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER, I ORDER POWDER MILK 20 BOXES OF NEOCATE ADVANCE, FOR MY BABY, ALL OF THEM ARE EXPIRED, I CONTACTED THEM BY EMAIL (THE ONLY WAY YOU CAN CONTACT THEM), 7 DAYS AGO, BUT I HAVE NO ANSWER YET. I WILL MAKE A COMPLAINT WITH THE EU CONSUMER RIGHTS.
December 6, 2018
Unprompted review
customer support doesn't exist
customer support doesn't exist, disgusting
December 1, 2018
Unprompted review
Reply from Vitazita
Dear Sir Marchetti,
Thank you for your feedback regarding the quality of our customer service.
We regret that the contact you had with our customer service did not live up to your expectations.
We aspire to assist our clients in the best way possible.
Our customer service will contact you to offer you a solution.
Kind regards
Christiaan B.
VitaZita Customer Service
Avoid
placed order - did not receive anything. Asked 5 times about it, never got an answer and no refund...
November 30, 2018
Unprompted review
Be aware
Be aware, this company is not based in the UK. I bought a Blood Testing Kit and when it arrived I noticed it does not use UK units (mmol/L) but mg/dL which is not compatible will all the other monitors I've had since being T1 for nearly 50 years.
None of the instructions in or on the box are in English and even though they say the readings are shown on their website (in small print) if its aimed at the UK market this should be more prominent.
Needless to say this meter is useless to me so if you live in the UK and want a meter that reads in mmol/L (which UK hospitals use generally) then don't buy one.
I learnt the hard way.
November 16, 2018
Unprompted review
Reply from Vitazita
Dear sir Quinlan,
Thank you for your feedback regarding the usage of the blood testing kit you ordered.
We offer the meter in both readings on our website.
You can always contact our customer service with further questions regarding the measurements of this product, we will do some investigation for you if this can be changed in the settings of this product.
Healthy regards
Christiaan B.
Customer service VitaZita
efficient and reliable
November 11, 2018
Unprompted review
Good product and fast delivery
November 8, 2018
Unprompted review
Not always an easy site to use
November 6, 2018
Unprompted review
Very easy to use; excellent service
I have used Vitazita for several years and have found the site an excellent source for A-Derma products
October 23, 2018
Unprompted review
super site rapide
October 15, 2018
Unprompted review
EXTRAORDINAIRE
September 26, 2018
Unprompted review
disgraceful experience
disgraceful experience. They sent me half of the products already expired and won't even reply my email requesting a refund or the new products, having sent photos as proof.
September 10, 2018
Unprompted review
Reply from Vitazita
Dear jorge,
Thank you for your review.
Due to an exceptional situation of force majeure, our customer service has a delay of several days in answering the communications.
Our entire team is committed to keep this delay to a minimum. Structural changes have been implemented to avoid repetition.
I've taken the time to find your account, however I was not able to do so. I would like to invite you to contact our services once again with the explanation of the situation. I'm sure that we would be able to find a valid solution for your situation.
If you would have further questions, the Farmaline customerservice is here to help.
Stein D.
VitaZita Customerservice.
Usual excellent service from this…
Usual excellent service from this supplier... I always go back to them... I am very happy...
August 28, 2018
Unprompted review
steeds correct!
August 14, 2018
Unprompted review
I have ordered before from Vitazita and…
I have ordered before from Vitazita and found them very good. I like that I can order the things I cannot get easily here in Italy and they have a good price.
August 14, 2018
Unprompted review
Good and Fast Online Site & Service…
Good and Fast Online Site & Service indeed.
August 9, 2018
Unprompted review
I have ordered sun cream for my baby
I have ordered sun cream for my baby - however and despite taking the money - this company seems to have evaporated.
I have had no responses to my 12 emails asking where is my product and where is my tracking details.
The sun cream should have been delivered a week ago
Has this company gone bankrupt
August 9, 2018
Unprompted review
I ordered novalac novarice formula for…
I ordered novalac novarice formula for my son as we have just moved to the UK and it is not available over the counter. I ordered it on the 1/08/18 with expected delivery date being the 3/08/18. The money (~£200) has been deducted from my account but I have not received any products or reply to my emails sent on the 3/08/18 or today. Incredibly stressful situation for us as we are about to run out of his formula and there has been no customer support/delivery information from this company. At this stage I would not recommend buying anything from this website.
August 7, 2018
Unprompted review
Excellent service
August 6, 2018
Unprompted review
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