Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
Company replied
This is the third time we have used Viva - the first two experiences have been smooth and excellent experiences so here we go again - Vaibhav has been our guide each time and again he has been excel... See more
Company replied
Easy booking, with phone call follow up with a dedicated person. My dedicated person was Madhav. He was very polite, friendly and nothing was too much trouble. He made the booking process easy & stra... See more
Company replied
Company details
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vaibhav Was excellent
Vaibhav Was excellent he found us the perfect holiday everything was so well explained and details sent were great.
July 9, 2026
Unprompted review
Reply from Viva Holidays
Dear Mrs Wilcox,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Vaibhav helped you find the perfect holiday and made the entire booking process so easy. It's great to know that everything was clearly explained and that the details provided met your expectations. 😊
We'll be sure to pass along your kind words to Vaibhav. Thank you for choosing Viva Holidays, and we hope you have an amazing holiday! ✈️🌴
Warm Regards,
Team Viva Holidays
Bernina express booking
I wanted to take the time to Write a review about my booking experience this last couple of days.
I had the pleasure of dealing with Bharat Manvatkar throughout my booking.
I have booked a surprise trip for my husband and myself on the Bernina express.
Bharat was patient,extremely helpful and made my booking experience extremely easy.
He included,flights,trains,hotel accommodation and helped me get the best deal for our trip.
Thanks again Bharat,it was a pleasure dealing with you.
Kind regards.
Linda Blackburn
July 8, 2026
Unprompted review
Reply from Viva Holidays
Dear Linda,
Thank you so much for taking the time to share your wonderful experience, Linda! 🌟
We're delighted to hear that Bharat provided you with such patient, helpful, and attentive service throughout your booking. It's fantastic to know he made the process smooth and assisted you in arranging your flights, train journey, hotel accommodation, and securing the best deal for your surprise Bernina Express trip. 🚆✈️🏨
Your kind words will certainly be shared with Bharat, and we're sure they'll mean a great deal to him. We hope you and your husband have an unforgettable holiday and create many wonderful memories together! 😊
Warm Regards,
Team Viva Holidays
I was dealt with great interest
I was dealt with great interest. My choices were considered and I was given a very good package
July 7, 2026
Unprompted review
Reply from Viva Holidays
Dear Customer,
Thank you so much for your wonderful review! 😊 We're delighted to hear that you felt well looked after and that your preferences were carefully considered. It's great to know we were able to help you find a holiday package that suited your needs. We truly appreciate your kind words and look forward to assisting you with your next getaway! ✈️🌍
Warm Regards,
Team Viva Holidays
Amazing- Vaibhav was very patient and…
Amazing- Vaibhav was very patient and worked with me very systematically to design a package holiday which was tailored to my needs! Thank You!
July 8, 2026
Unprompted review
Reply from Viva Holidays
Dear Mohamed,
Thank you so much for your amazing review! 🌟 We're delighted to hear that Vaibhav was patient and took the time to create a holiday package tailored to your needs. 😊 Your kind words mean a lot, and we hope you have a fantastic trip. We look forward to helping you plan your next adventure! ✈️🌍
Best regards,
Team Viva Holidays
This was my first experience booking…
This was my first experience booking with Viva. Bikram helped me all the way through in booking this holiday and getting the best prices and hotels.
We came back after the holiday yesterday. It was an amazing holiday. I am so glad I booked it through Viva and Bikram.
I’ll definitely book my next one through this company!
Thank you!!
July 1, 2026
Unprompted review
Reply from Viva Holidays
Dear Prasanthi,
Thank you so much for your wonderful 5-star review! 😊 We're thrilled to hear that your first experience booking with Viva Holidays was such a positive one.
It's fantastic to know that Bikram was able to support you throughout the booking process, helping you find the best prices and hotels, and that your holiday exceeded your expectations. We'll be sure to share your kind words with him—he'll be delighted to hear your feedback. 🌟
We're so pleased you had an amazing trip, and we truly appreciate your trust in Viva Holidays. We look forward to helping you plan your next adventure! ✈️🌍😊
Kind Regards,
Team Viva Holidays
Budapest And Prague Holiday
I recently booked a 5-night Prague and Budapest holiday for October 2026 with Viva Holidays. My experience was excellent. Deepmala was incredibly helpful throughout the entire booking process. She listened carefully to my requirements and planned the itinerary exactly as I wanted, making everything convenient and hassle-free. Her patience, professionalism, and attention to detail made the whole experience smooth and enjoyable. I truly appreciate her support and would highly recommend both Deepmala and Viva Holidays.
July 7, 2026
Unprompted review
Reply from Viva Holidays
Dear Rums,
Thank you so much for your wonderful 5-star review! 😊 We're delighted to hear that you had such a positive experience booking your Budapest and Prague holiday with Viva Holidays.
We'll be sure to share your kind words with Deepmala. She'll be thrilled to know that her patience, professionalism, and attention to detail helped make your booking experience smooth, enjoyable, and tailored to your needs. 🌟
Your recommendation means a great deal to us. We hope you have an incredible trip in October 2026, creating unforgettable memories in both Prague and Budapest! ✈️🌍
Thank you for choosing Viva Holidays, and we look forward to assisting you with your future travels. 😊
Kind Regards,
Team Viva Holidays
Vaibhav was so helpful and…
Vaibhav was so helpful and communication was easy. I sent multiple changes and queries and he responded answering all questions. This is the second time using Viva and we've been happy each time. Will recommend 👌
July 6, 2026
Unprompted review
Reply from Viva Holidays
Dear Emma,
Thank you so much for your wonderful review! 😊 We're delighted to hear that Vaibhav was able to assist you with all of your questions and accommodate the changes to your booking with clear and prompt communication.
It's especially rewarding to know that this is your second time travelling with Viva and that you've had a great experience on both occasions. Your continued trust and recommendation mean a great deal to us. 🌍✈️
We truly appreciate your support and look forward to helping you plan your next adventure. Thank you for choosing Viva! 💙
Kind Regards,
Team Viva Holidays
We booked a train trip to Sitzerland
We booked a train trip to Sitzerland. Our agent could not have been more helpul. He explained everthing carefully gaveme some tips and talked through alternatives. He used his experiebce to get ourholiday off to a great start. He contacted us quickly to explain any cahnges to the itenary and bagged us some upgrades.
Thanks Harsa
July 3, 2026
Unprompted review
Reply from Viva Holidays
Hi Mr Alexander,
We're so pleased to hear you enjoyed your Switzerland train holiday! 🚆🇨🇭 Thank you for your kind words about Harsa. It's wonderful to know his advice, clear communication, and attention to detail helped make your trip a great experience from the very start.
We truly appreciate your feedback and look forward to helping you plan your next adventure! ✈️😊
Warm regards,
Team Viva Holidays
Amit was of great help booking this…
Amit was of great help booking this holiday. Not being 100% internet savvy, I was helped through the booking process with patience.
July 4, 2026
Unprompted review
Reply from Viva Holidays
Dear Peter,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Amit was able to assist you throughout the booking process with patience and care. We understand that booking online can sometimes feel overwhelming, and we're pleased that he made the experience simple and stress-free for you.
Your kind words and appreciation mean a great deal to us. We'll be sure to pass your lovely feedback on to Amit, who will be thrilled to know he made a positive difference. 😊
We truly appreciate your trust in us and look forward to helping you create many more wonderful holiday memories in the future. ✈️🌴
Warm Regards,
Team Viva Holidays
Great service
The holiday was great but the best bit was that every time any of our group called Viva… every single agent was very polite and helpful. Would definitely recommend them
July 3, 2026
Reply from Viva Holidays
Dear Daksha,
Thank you for your kind review! 😊
We're delighted to hear you had a great holiday and that our team provided polite and helpful service every time you contacted us. Your recommendation means a lot to us and motivates us to continue delivering excellent customer service. ✈️🌴
We look forward to helping you plan your next holiday!
Warm regards,
Team Viva Holidays
Vicky was very patient and helpful
Vicky was very patient and helpful. All questions answered and happy to help in any way he could.
July 2, 2026
Unprompted review
Reply from Viva Holidays
Dear Jeanette,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vicky was patient, helpful, and took the time to answer all of your questions. Providing exceptional customer service and ensuring our customers feel supported throughout their booking journey is always our priority. ✈️✨
Your kind words mean a great deal to us, and we'll be sure to share your lovely feedback with Vicky. Thank you for choosing Viva Holidays. We hope you have a fantastic holiday filled with unforgettable memories!
Warm Regards,
Team Viva Holidays
Pankaj is the agent who is looking…
Pankaj is the agent who is looking after my tour up coming . He is very helpful and quick in replying my questions .
July 1, 2026
Unprompted review
Reply from Viva Holidays
Dear Deepa,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Pankaj has been providing you with excellent support while looking after your upcoming tour. It's great to know that he has been helpful and quick to respond to all your questions. ✈️
Your kind words mean a lot to us, and we'll be sure to share your feedback with Pankaj. Thank you for choosing Viva Holidays, and we wish you an amazing trip filled with wonderful memories! ✨
Warm Regards,
Team Viva Holidays
Family trips- one of a kind
We booked a family trip to South East Asia in Easter 2026 via Viva Holidays, gathered an amazing experience.
And just now booked a week trip to Corfu and Albania.
Both these trips are booked via Pankaj, and he has been very very helpful and considerate. Wish all the best to Pankaj.
July 2, 2026
Unprompted review
Reply from Viva Holidays
Dear Deependra,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that you've had such a great experience booking with Viva Holidays. It's fantastic to know that Pankaj was able to assist you with both your family trip to South East Asia and your upcoming holiday to Corfu and Albania. 🌍✈️
Your kind words about Pankaj's helpfulness and consideration mean a great deal to us, and we'll be sure to pass along your lovely feedback to him. Thank you for your continued trust and support—we truly appreciate it and hope both of your holidays are filled with amazing memories! ✨
Warm Regards,
Team Viva Holidays
Nikhil has been very helpful once again…
Nikhil has been very helpful once again in finding us the exact itinerary for a Greek island hoping holiday
July 1, 2026
Unprompted review
Reply from Viva Holidays
Dear Matt,
Thank you so much for your wonderful review! 😊
We're delighted to hear that Nikhil was able to assist you once again in finding the perfect itinerary for your Greek island-hopping holiday. 🌴⛵ It's great to know that his dedication and attention to detail helped create the ideal trip for you.
Your kind words and continued trust mean a lot to us. We truly appreciate your support and hope you have an incredible holiday filled with unforgettable memories ✨
Warm Regards,
Team Viva Holidays
First experience, hope to do more.
This was our first experience of using Viva holidays and we arrived here from a booking with Secret Escapes. A lovely lady called Kritika who was our contact, was helpful and efficient from the get go, and she did everything in a timely manner, was very polite and helpful. I would use this holiday company again without doubt.
June 30, 2026
Unprompted review
Reply from Viva Holidays
Dear Nick,
Thank you so much for your wonderful review! 😊
We are delighted to hear that your first experience with Viva Holidays was such a positive one. It's especially rewarding to know that Kritika provided you with helpful, efficient, and timely assistance throughout your booking journey. We take great pride in delivering excellent customer service, and your kind words will certainly be shared with her. 🌟
Thank you for choosing Viva Holidays through Secret Escapes and for placing your trust in us. We truly appreciate your recommendation and look forward to helping you create many more memorable holidays in the future. ✈️🌍
Warm Regards,
Team Viva Holidays
Just booked Italy trip
Just booked Italy trip - Milan lake como and Venice . Assisted by Rahul who was excellent . Rahul took all the pressure away , arranged everything , and I have just received all the travel documentation . I can now just look forward to the trip without any worries or stress due to Rahul. Highly recommend Rahul
June 29, 2026
Unprompted review
Reply from Viva Holidays
Dear Aine,
Thank you so much for your fantastic review! 😊
We're delighted to hear that Rahul provided such excellent service and made the booking process smooth and stress-free for you. It's wonderful to know that he was able to take the pressure away, arrange everything for your Italy getaway, and ensure all your travel documentation was delivered promptly.
Milan, Lake Como, and Venice are truly amazing destinations, and we're thrilled to be part of your travel journey. Your kind words and recommendation mean a great deal to Rahul and the entire team. ✈️🇮🇹
We hope you have an unforgettable trip filled with incredible memories, beautiful sights, and wonderful experiences!
Warm Regards,
Team Viva Holidays
Magnificent Vaibhav
Magnificent, Vaibhav should be running for prime minster :) . He really understands customers and the level of knowledge is superb. I have now booked many holidays with him and looking forward to booking the next one for far away adventure in April 27.
If you want a holiday asked for Vaibhav.
June 28, 2026
Unprompted review
Reply from Viva Holidays
Hi SK,
Thank you so much for your fantastic review! 🌟😊
We're thrilled to hear about your wonderful experience with Vaibhav. Your kind words and continued trust mean a lot to us, and we'll be sure to share your feedback with him. We're excited to help you plan your next faraway adventure in April 2027! ✈️🌍
Warm regards,
Team Viva Holidays
Vicky and Viva Holidays are Great
Vicky was a very helpful, knowledgeable and attentive agent and this company will do the best to make sure the multi city trip is the best for your needs. Cannot recommend them highly. Easy to transact online with the human connection to guide you.
June 28, 2026
Unprompted review
Reply from Viva Holidays
Hi Elizabeth Ann,
Thank you so much for your wonderful review! 🌟😊
We're delighted to hear that Vicky's knowledge, attentiveness, and support helped make planning your multi-city trip a smooth experience. Your recommendation means a great deal to us, and we'll be sure to pass on your kind words to Vicky. ✈️🌍
Warm regards,
Team Viva Holidays
Fast responses
Fast responses, easy booking process, friendly staff. bikram sorted us out very quickly.
June 25, 2026
Unprompted review
Reply from Viva Holidays
Dear Maddy,
Thank you so much for your fantastic review! 😊
We're delighted to hear that you found the booking process easy and enjoyed our fast responses and friendly service. It's especially wonderful to know that Bikram was able to assist you quickly and get everything sorted efficiently. ✨
Your kind feedback means a lot to us, and we'll be sure to pass your compliments on to Bikram. We hope you have an amazing trip and look forward to helping you plan another getaway in the future! 🌴✈️
Warm Regards,
Team Viva Holidays
Very good process for communication and…
Very good process for communication and Bikram was very helpful assisting with booking my holiday
June 26, 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you so much for your wonderful review! 😊
We're delighted to hear that you had a positive experience with our communication process and that Bikram was so helpful in assisting you with booking your holiday. Providing clear communication and excellent customer service is something we take great pride in. ✨
We'll be sure to pass your kind comments on to Bikram, who will be thrilled to know that his assistance made a difference. Thank you for choosing us, and we hope you have a fantastic holiday! 🌴✈️
Warm Regards,
Team Viva Holidays
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