Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have used Viva travel recently to…
We have used Viva travel recently to book a Nile cruise and hotel stay, I can’t emphasise enough how helpful Vaibhav at Viva holidays was, he explained things clearly and was very upfront and honest, it wasn’t just about selling a holiday, he really listened and considered our personal needs going over and above to tailor our holiday to our needs, I will definitely use Vaibhav at Viva holidays (owned by Hays travel) for my next holiday.
April 21, 2026
Unprompted review
Reply from Viva Holidays
Dear Kevin,
Thank you so much for sharing your wonderful experience! 😊
We’re thrilled to hear how helpful Vaibhav was in planning your Nile cruise and hotel stay.
It’s great to know he took the time to truly understand your needs and provided honest, personalized support throughout the process.
Your kind words and trust mean a lot to us, and we look forward to assisting you again on your next holiday! 🙌✨
Warm Regards,
Team VIVA Holidays
Helpful and great communication
Bikram provided a great service to help use refine our holiday package to Vienna and Budapest and get us exactly what we wanted. Very helpful and excellent communication. Thank you.
April 23, 2026
Unprompted review
Reply from Viva Holidays
Dear Peter,
Thank you for your wonderful review! 😊
We’re delighted to hear that Bikram provided such helpful service and excellent communication while refining your holiday package to Vienna and Budapest ✨✈️ It’s great to know he was able to tailor everything to exactly what you wanted.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Patient and helpful staff
Harsha took time to sort our trip and offered alternatives that worked well for us . He helped me navigate the different emails I received and am now very much looking forward to our trip . Thank you for Helping us arrange this trip
April 22, 2026
Unprompted review
Reply from Viva Holidays
Dear Sue,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Harsha was able to assist you in organizing your trip and provide suitable alternatives that worked well for you. It’s great to know he could help you navigate through the details and make the process smoother.
Your excitement for the upcoming trip is wonderful to hear, and we’re confident you’ll have an amazing experience! ✈️🌴
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Team Mystery Vacations 🌟
Harsha helped plan a 7days trip…
Harsha helped plan a 7days trip (Marrakech and Agadir) for 11 people. Some were coming from UK so needed flights and others were coming from abroad so he arranged a land package only for them. The whole trip was super smooth and enjoyable. The transfers and hotels were perfect. Harsha was very approachable and very understanding with changes that I had asked him to make. I cannot thank him enough. Very reasonably priced package too and very tailored to our needs. I will definitely be using VIVA holidays again
March 28, 2026
Unprompted review
Reply from Viva Holidays
Dear Bhatgirl,
Thank you so much for your wonderful feedback! 😊
We’re absolutely delighted to hear that Harsha was able to plan such a smooth and enjoyable 7-day trip for your group. Coordinating arrangements for 11 people from different locations is no small task, and it’s great to know everything—from flights and land packages to transfers and hotels—worked out perfectly.
Harsha will be especially happy to hear your kind words about his flexibility and understanding with the changes. ✨ Providing tailored experiences at great value is exactly what we strive for!
We truly appreciate your trust in us and look forward to helping you plan your next trip.
Best regards,
Team VIVA Holidays
Just booked a Swiss Rail holiday with…
Just booked a Swiss Rail holiday with Viva Holidays. Rahul was superb. Knowledgeable and very efficient. He walked us through the process patiently and efficiently. Highly recommend.
April 21, 2026
Unprompted review
Reply from Viva Holidays
Dear Alison,
Thank you for your wonderful review! 😊
We’re delighted to hear that Rahul provided such knowledgeable and efficient service while helping you book your Swiss Rail holiday ✨ It’s great to know he guided you through the process with patience and clarity.
We truly appreciate your recommendation and hope you have an amazing trip! 🌍✈️
Best Regards,
Team Viva Holidays
Dee Patel person dealing with are…
Dee Patel person dealing with are holiday booking was very polite and helpful
April 20, 2026
Unprompted review
Reply from Viva Holidays
Dear Trevor,
Thank you for your kind review! 😊
We’re delighted to hear that Deepmala was polite and helpful while assisting with your holiday booking ✨✈️
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Travelling to more than one place in Italy
Bikram supplied the quote for our holiday to Tuscany and followed up so efficiently. The itinerary was amazing, giving us just the right amount of time in each of the three places we visited. Everything was clearly set out, making taking trains and finding our hotels simple. Each hotel was very different in character giving us a very varied experience. Thank you, we will definately use Viva travel again.
April 13, 2026
Unprompted review
Reply from Viva Holidays
Dear Avril,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Bikram provided an efficient service and created such a well-planned itinerary for your Tuscany trip ✨ It’s great to know everything was clearly organised, making your journey between destinations smooth and stress-free.
We’re especially pleased that you enjoyed the variety of hotels and the overall experience across each location. Your kind words truly mean a lot to us, and we look forward to helping you plan your next trip again soon! 🌍✈️
Best Regards,
Team Viva Holidays
Really enjoyable experience
Really enjoyable experience, Rahul is a real nice guy, I found viva holidays to be extremely easy to deal with,
Many thanks
Geoff
April 19, 2026
Unprompted review
Reply from Viva Holidays
Dear Elizabeth,
Thank you for your lovely review. 😊
We’re delighted to hear that you had a really enjoyable experience and found everything easy to deal with ✨ It’s great to know Rahul made a positive impression and supported you well throughout.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Sparsh was great
Sparsh was great, found us the holiday we wanted & put together a great deal for us. Sparsh is lovely, polite & professional & did all the hard work for us. Would highly recommend this company
April 19, 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you for your lovely review! 😊
We’re delighted to hear that Sparsh was able to find you the perfect holiday and put together a great deal for you ✨ It’s wonderful to know he was polite, professional, and made the whole process smooth by taking care of everything for you.
We truly appreciate your recommendation and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Service was excellent information clear…
Service was excellent information clear and precious cannot fault booking process at any stage. Will post further review once we have experienced the first holiday we are taking with Viva x
April 18, 2026
Unprompted review
Reply from Viva Holidays
Dear Customer,
Thank you for your lovely feedback! 😊
We’re delighted to hear that the service was excellent and that you found the information clear and helpful throughout the booking process ✨ It’s great to know everything went smoothly and met your expectations at every stage.
We really appreciate your kind words and look forward to hearing about your experience after your holiday with Viva 🌍✈️
Best Regards,
Team Viva Holidays
Fantastic
My husband and I have just returned from our 4 nights holiday from Chur via the Berina Express starting at Milan. Harsha from Viva Holidays handled all bookings which included a total of 4 trains across 2 countries as well as excellent accommodation. The whole booking process was made easy by Harsha, he responded to any questions I had which resulted in a smooth journey throughout our stay in Milan, Chur and finally Zurich. Bernia Express was a great experience. Thanks Harsha!
April 12, 2026
Unprompted review
Reply from Viva Holidays
Dear Jesy,
Thank you for your wonderful review! 😊
We’re delighted to hear you had such a fantastic experience on your trip from Milan via the Bernina Express to Chur and Zurich ✨🚆 It’s great to know Harsha handled all the bookings smoothly and supported you throughout with quick responses and helpful communication.
We’re especially pleased that everything—from multiple train journeys across two countries to your accommodation—went seamlessly and made your journey stress-free. The Bernina Express is truly a special experience, and we’re glad you enjoyed it!
We really appreciate your kind words and hope to help you plan many more amazing trips in the future 🌍✈️
Best Regards,
Team Viva Holidays
Dubai & Capetown booking
The whole booking process was smooth and faultless due to the knowledge and service provided by our travel expert Sparsh.
April 18, 2026
Unprompted review
Reply from Viva Holidays
Dear Steve,
Thank you for your wonderful review! 😊
We’re delighted to hear that your Dubai & Cape Town booking process was smooth and faultless. It’s great to know that Sparsh’s knowledge and service made such a positive difference throughout ✨✈️
We truly appreciate your feedback. Wishing you an amazing trip, and we look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Extremely helpful and knowledgeable
Vicky was very helpful and willing to adjust the holiday to meet our requirements.
April 18, 2026
Unprompted review
Reply from Viva Holidays
Dear Emma,
Thank you for your kind review! 😊
We’re delighted to hear that Vicky was extremely helpful and knowledgeable while assisting you. It’s great to know they were able to adjust the holiday to meet your requirements ✨✈️
We truly appreciate your feedback and look forward to helping you plan another amazing trip in the future! 🌍
Best Regards,
Team Viva Holidays
Vaibhav was very professional
Vaibhav was very professional , going above and beyond to arrange our booking . To top it off the price was amazing !!!. Highly recommend
April 17, 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you for your fantastic review! 😊
We’re delighted to hear that Vaibhav provided such professional service and went above and beyond to arrange your booking ✨ It’s even better to know you were happy with the price too!
We truly appreciate your recommendation and will be sure to share your kind words with Vaibhav. We look forward to assisting you again soon! 🌍✈️
Best Regards,
Team Viva Holidays
Viva 5 day break to Norway
The attention to detail looking for the best outcomes for us was exceptional. It made me feel we were real people not just a sales pitch. Praful and Nikhil were so attentive and gave good advice. Looking forward to our holiday and updating our experience when we get back. Oh and great value for money too !
April 16, 2026
Unprompted review
Reply from Viva Holidays
Dear Alycia,
Thank you so much for your fantastic review! 😊
We’re delighted to hear that our attention to detail and focus on finding the best outcomes made you feel valued throughout the booking process—that’s exactly what we strive for ✨
It’s wonderful to know that Praful and Nikhil were attentive and provided helpful advice along the way.
We’re glad you found great value in your trip, and we hope you have an amazing time in Norway. We look forward to hearing all about your experience when you return! 🌍✈️
Best Regards,
Team Viva Holidays
Personalised service
Personalised service which was efficient from the initial enquiry when Pankaj got back to me. Pankaj dealt with any question or query in a professional manner giving various options and resolving any queries.
April 15, 2026
Reply from Viva Holidays
Dear Customer,
Thank you for your wonderful review! 😊
We’re delighted to hear that you experienced personalised and efficient service right from your initial enquiry. It’s great to know that Pankaj was professional, responsive, and able to provide you with clear options while resolving all your queries ✨
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
I have recently booked a lifetime…Bikram
I have recently booked a lifetime experience holiday with Viva Holidays and Bikram who dealt with my booking was a fantastic Superstar he advised me and was more importantly very Patient definitely use Viva the next holiday
April 14, 2026
Unprompted review
Reply from Viva Holidays
Thank you, Giovanni, for your fantastic review! 😊
We’re delighted to know your holiday booking experience was such a memorable one. It’s great to hear that Bikram’s support and patience helped make the process smooth and enjoyable ✨
Your recommendation truly means a lot to us, and we can’t wait to assist you again with your next getaway 🌍✈️
Warm regards,
Team Viva Holidays
I Am A Human Not A Robot😄
I Am A Human Not A Robot😄
Talking with your representative was helpful and ironed out any questions at the point of browsing and booking.
Having choices to upgrade laid out clearly and no pressure.
Felt confident booking and reassured I could ask more questions anytime
April 14, 2026
Reply from Viva Holidays
Dear Jane,
Thank you so much for your wonderful review! 😊
We’re really glad to hear that your experience with our representative was helpful and made the browsing and booking process smooth for you. It’s great to know that you felt comfortable exploring the upgrade options without any pressure and that everything was clearly explained.
Your confidence and reassurance mean a lot to us, and we’re always here if you have any more questions or need assistance in the future ✨
Warm regards,
Team Viva Holidays
Easy to deal with
Easy to deal with. Very polite and friendly.
Always replied when we had questions.
Decent alternative options where also appreciated
February 3, 2026
Unprompted review
Reply from Viva Holidays
Dear Matthew,
We’re really pleased to hear that you found our team easy to deal with and appreciated the polite and friendly support throughout your experience. It’s great to know we were able to respond promptly to your questions and provide suitable alternative options when needed ✨
We truly value your feedback and will continue striving to make your next experience even better!
Warm regards,
Team Viva Holidays
Very helpful and professional service…
Very helpful and professional service from Deep who found us a great holiday at a great price!
April 11, 2026
Unprompted review
Reply from Viva Holidays
Dear Jennifer,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Deep provided you with such helpful and professional service, and that he was able to find you a great holiday at an excellent price.
We’ll be sure to share your kind words with him—he’ll truly appreciate it! ✨
Warm Regards,
Team Viva Holidays
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