VMS Vehicle Hire Reviews 

177
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

THEY ARE NOT TRUTHFUL Record of loss and inconvenience — My vehicle held for ~2 months, inability to pay for repairs until promised funds in lieu NEVER arrived, stress and unfair treatment.- They... See more

Rated 5 out of 5 stars

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... See more

Rated 4 out of 5 stars

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... See more

Company replied

Rated 5 out of 5 stars

I’ve been hiring from VMS for over 6 months now and find their service second to none. I used to hire from whoever was cheapest and after 4 consecutive time of VMS coming out on top, I now go... See more

Company details

  1. Car Rental Agency

Written by the company

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

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3.4

All reviews

(177)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE

DO NOT USE
Phoned up to book a van for a house move 1 week in advance. The lady who took my details(I believe it was the manager) confirmed what vehicle I required. She informed me to scan and send identification(passport/driving license/proof of address) which I did.
I thought nothing more of it and two days before the move I went into the office to pay. I spoke with two employees who asked me who I had booked it through as they informed me there was no van available for me. I told them who I spoke to and they informed me it was the manager, they said she was on holiday, and they said she’s always promising vehicles they don’t have and there’s nothing they could do about it!!!!!!!
Two days to get another van, UNBELIEVABLE

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely exceptional service

Absolutely exceptional service. Helped me massively at very short notice after my car broke down. All the staff we professional, polite and very helpful. Would not hesitate to use again and recommend to others. Thank you again.

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

VMS Tiverton.

Hired a van from the Tiverton depot and the whole experience was faultless. Friendly staff, good vehicle and a reasonable price. 👌

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Needed a Luton at short notice. They had one available and at a great price. New vehicle and thorough walk around before collection. Very helpful people who did a good job.

November 3, 2021
Unprompted review

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