VMS Vehicle Hire Reviews 

177
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

THEY ARE NOT TRUTHFUL Record of loss and inconvenience — My vehicle held for ~2 months, inability to pay for repairs until promised funds in lieu NEVER arrived, stress and unfair treatment.- They... See more

Rated 5 out of 5 stars

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... See more

Rated 4 out of 5 stars

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... See more

Company replied

Rated 5 out of 5 stars

I’ve been hiring from VMS for over 6 months now and find their service second to none. I used to hire from whoever was cheapest and after 4 consecutive time of VMS coming out on top, I now go... See more

Company details

  1. Car Rental Agency

Written by the company

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(177)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company . Easy to deal with. Good prices. No quibbles when there was an issue . Amanda Sivori is a real star too.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

These guys are great … very good value…

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated industrial estate).

Really easy transactions, thank you

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

A+ service

Excellent service from start to finish. No complaints, would recommend to anyone.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful and well guided vehicle…

Really helpful and well guided vehicle hire. Steve in Tiverton was very professional and polite throughout the enquiry, collection and return. The vehicle was exactly what we needed, it drove well and was clean and tidy. Will definatly recommend and use again.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Highly recommend! Great price for a medium van and staff at the Bridgend (South Wales) branch were excellent!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very good service

Ive used vms twice and will certainly use them agian if needed. Both vans have been lovely to drive. Very friendly helpful staff.

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

I required a van to move a desk

I required a van to move a desk, sofa & fridge
VMS were quick and efficient in processing the paperwork. The van was perfect for the job and made the journey comfortable and quick. When i was unable to return the van precisely on time VMS were helpful and went out of there way to accommodate my slight delay.

August 14, 2021
Unprompted review
Rated 5 out of 5 stars

We needed a van and they were very…

We needed a van and they were very helpful we went early and they were ready with the paper work
At the end of the day we took the van back and they looked over it and all was good
All in all a good price good service 👍

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

VMS offer a good selection of…

VMS offer a good selection of specialist vehicles from 4x4's to welfare vans. They have always given me a good service, with polite delivery/collection drivers, and very helpful hires desk staff. Can't really fault customer service or selection of vehicles they provide.

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

No reply to booking enquiry.

Totally useless. I filled out their online booking request, submitted it more than 3 weeks prior to hire date, received an email from them saying that one of their experts would get in touch. They never did.
Luckily, a small local van hire company came to the rescue at short notice. Guess who I will use and recommend from now on.
Very badly let down by this shower.

June 26, 2021
Unprompted review
Rated 5 out of 5 stars

What an excellent first rate firm

What an excellent first rate firm. I came across this firm by accident, how lucky I was. The staff were so wonderful and helpful. I had never hired before but they made it so easy. They didn't have anything for me when I went in but by the end of the day they had me sorted out. Not only would I use them again but I would recommend them to everyone. The firm where I have my storage unit have asked me to get them some business cards so that they can pass the information on to anyone else looking for a van.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

First class hire company

I hired a dual control car as mine was off the road. Delivery and collection service available, a total lifesaver. Reasonably priced a great company with excellent customer service. I would recommend, no complaints from me.

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

The guys and ladies were very helpful and friendly , I will defo use this company again, the price was very good :) defo shined above any hire company that I have used before , I recommend this company to anyone that is looking for hire :)

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent,

Excellent,
Helpful staff, quick arrangement, van was perfect. Wonderful experience,
Absolutely recommended.
FJP

April 30, 2021
Unprompted review

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