Vodafone UK - Aberystwyth Reviews 

154
TrustScore 5 out of 5

4.9

3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB


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Rated 5 out of 5 stars

Vodaphone shop in Aberystwyth Mike , Matt and Annabelle what great help they were sorted a problem I had with my mobile internet device with out any problem. They could do with training Vodaphone cu... See more

Company replied

Rated 5 out of 5 stars

Richard was very helpful in advising and setting up a new phone for my husband. He made the experience less stressful. I will definitely be back when my phone is due in a couple of months. What a plea... See more

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Rated 5 out of 5 stars

Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & profe... See more

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Rated 5 out of 5 stars

I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vo... See more

Company replied


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  • 3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

40,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Abbie was brilliant at helping us with…

Abbie was brilliant at helping us with our recent upgrade , was great and patient as we had our children with us. Will definitely be asking for her next time we visit the store 10/10 ⭐️

May 3, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Catrin,

Thanks for the lovely review and fantastic support for Abbie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbie was so helpful in sorting my…

Abbie was so helpful in sorting my mother a new broadband deal for a much cheaper price to keep the services the same. Very friendly and approachable. Thanks very much

April 25, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Rich,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone purchase

As soon as we entered the store, we were greeted by Abbie, who was extremely helpful and friendly.
She explained everything really well and nothing was too much trouble.
I was given a great deal for a top phone.
One very happy customer!.

April 25, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Barry,

Thanks for the lovely review and fantastic support for Abbie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.thankyou Abbie

Excellent service.thankyou Abbie

April 21, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hi Stephin 🙂 Thank you for leaving us this great review regarding the service you've received from Abbie. If you need any help in the future you know where we are. Liam

Rated 5 out of 5 stars

3…phone contacts 3 issues

We visited the store because we had 3 issues. Matt, the store manager dealt with each and every issue with professionalism and care. We feel that the issues we needed sorting with 3 phone contracts would have been extremely difficult on the phone. Having a team of dedicated staff in store to speak to face to face was invaluable.
We were in store for over 2 hours and left totally satisfied that our phone issues had been dealt with.
Thanks Matt for your time and patience!

April 18, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Kirstie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Michelle delt with us today and went above and beyond to help me, really helpful.

April 11, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Katie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service from George. Would definitely recommend.

April 9, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Sarah,

Thanks for the lovely review and fantastic support for George.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The efficient and friendly staff,really…

The efficient and friendly staff,really explained everything I needed to know
Special thanks to Abbie and Michelle

April 4, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Andrew,

Thanks for the lovely review and fantastic support for Abbie and Michelle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicola was a fantastic help in store…

Nicola was a fantastic help in store today, helped me upgrade and showed me how to use the app, thank you again nicola

March 30, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Emma,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbie staff member for Aberystwyth

Traded in my old S21 ultra because I have used it for over 5yrs and opted for the new S26 Ultra 512 gb cobalt violet.
Abbie explained all clearly any questions I needed answered.
She made the expirence of a new contract and new phone, fun and 😉enjoyable.
I would and have recommended people to visit vodafone Aberystwyth shop because of the patience the staff have shown both my wife and myself.

February 28, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Andrew,
 
Thanks for the lovely review and fantastic support for Abbie.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Above and beyond from George

George helped navigate me through joining Vodafone. He was honest and on the level - not trying to sell me the most expensive package. Also , he helped me a lot through the process of signing up online whilst I was in the shop - I felt really supported throughout! Thankyou George

March 18, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Brian,

Thanks for the lovely review and fantastic support for George.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Nicola

When my samsung fold decided to give up the ghost after 5 years I decided to purchase a new samsung s26 ultra and the service and professionalism was one of the best service from a phone provider they set up my new phone the day I collected it
Thank you Nicola and your associate

March 11, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey,

Thanks for the lovely review and fantastic support for Nicola.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We visited the store in Aberystwyth to…

We visited the store in Aberystwyth to enquire about broadband. The staff Michelle and George were super helpful, gave good advice without being pushy. We returned the following day and signed up for the broadband - excellent service and advice, highly recommended

March 8, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

My first time going to Vodafone in Aberystwyth and I had a very pleasant experience. George was very helpful, kind and polite. Thank you

January 28, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Emily,

Thanks for the lovely review and fantastic support for George.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service!

The customer service I received was of an incredibly high standard. In particular, the young woman that served me, Abbie, was very knowledgeable of offers and deals that would be tailored to my needs. thank you so much!

January 5, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Olly,

Thanks for the lovely review and fantastic support for Abbie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb customer service

I just wanted to comment on the excellent service my mother and I received from Matt in the Aberystwyth branch of Vodafone yesterday.
Very patient, very knowledgeable, very helpful, and enthusiastic to help. He made the whole process very simple and very easy to understand. Excellent service. The reason we went to the shop was because of guidance given from an equally helpful person at Vodafone HQ on the phone.
All in all excellent customer service from both people. Couldn’t have asked for anything better.

February 20, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michelle is great

Michelle was a lovely character, very chatty, friendly. Great service overall.

February 14, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Makayla,

Thanks for the lovely review and fantastic support for Michelle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nic was great with the service I…

Nic was great with the service I received, totally helpful with setting me up with a brand new service would totally recommend

January 28, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Osca,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a big problem with vodafone…

We had a big problem with vodafone customer service We went into Aberystwyth vodafone shop the staff there was very very helpful I was introduced to Matt the manager who went over and above with the help and assistance over a couple of days to help with our problems.

January 20, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience in store this…

Excellent experience in store this morning with Matt. My options were explained clearly. Highly recommend.

January 18, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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