Vodafone UK - Aberystwyth Reviews 

175
•
TrustScore 5 out of 5

4.9

3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB

•

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Rated 5 out of 5 stars

Richard was incredible helpful! Our son moved to Aberystwyth for uni from the US and required a UK eSim. Richard went above and beyond to sort us, clearly explaining every aspect, best approach, and c... See more

Company replied

Rated 5 out of 5 stars

I needed to upgrade my phone. So I went to the Vodafone shop in Aberystwyth. Abbi served me and was excellent. She was amazing and her patience was fantastic, I'm not very technical and her help and... See more

Company replied

Rated 5 out of 5 stars

I had problems switching from Three to Vodafone. I did not receive my SIM card card and could not sort my issue through the chat or or the Vodafone website. I called in to my local Vodafone shop and e... See more

Company replied

Rated 5 out of 5 stars

Went into store with my mil who, after a stroke, is struggling with her smart phone. Wanted something simple so she can make a phonecall and the odd text. Steven listened to her needs and then offered... See more

Company replied


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  • 3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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4.9

All reviews

(175)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Richard was very helpful in advising…

Richard was very helpful in advising and setting up a new phone for my husband. He made the experience less stressful. I will definitely be back when my phone is due in a couple of months. What a pleasant young man. Susan howell

August 6, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone shop in Aberystwyth

Vodaphone shop in Aberystwyth
Mike , Matt and Annabelle what great help they were sorted a problem I had with my mobile internet device with out any problem. They could do with training Vodaphone customer services as complete opposite what a complete delight to have such a good service

August 5, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Michelle in the Aberystwyth…

Spoke to Michelle in the Aberystwyth store looking for a SIM contract for my daughter to return to school. Great the amount of options I was given matching what my daughter needs.

July 21, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hi Daniel, thank you so much for your wonderful review and the amazing support you’ve shown for Michelle , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I went to Vodafone shop in Aberystwyth

I went to Vodafone shop in Aberystwyth, has been helped by Steven and Michel both were very helpful, smiley and friendly

July 19, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

"Hey Rehab,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Excellent with phone contract problems

Visiting Aberystwyth we had difficulty with a PAYG phone and needed the number to be transferred to our business contract with Vodafone. Mish and Richard in the Aberystwyth store proved most helpful and efficient in getting the number quickly transferred.
Top marks to them both.

July 20, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Simon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Consistently Good Customer Service

I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vodafone shop was my first port of call.
The staff who advised me were very attentive and helpful.
I didn't feel pressured to buy something over the top that I didn't need.
Thank you.

July 14, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Andrew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile WiFi

A worthwhile trip to Vodafone in Aberystwyth… we required a mobile WiFi for use in our caravan … Steven & Matt were great.. they both took the time to explain what would best suit our needs .. we were able to see the device in store , set up the contract & take one home with us … thank you to the team for their time & assistance 😊

July 11, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Wendy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience in Aberystwyth store

Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & professional manner
On a very hot day the shop was pleasantly cool & the chair was comfortable

July 13, 2026
Unprompted review
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Reply from Vodafone UK - Aberystwyth

Hey Jean,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicola was so helpful and accommodating…

Nicola was so helpful and accommodating as we are in a very vulnerable situation with health at the moment. Need the phone now more than ever and she sorted the problem instantly. Went above and beyond to help us.
Malc & Val

July 13, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Val,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to ask question about data…

I went in to ask question about data roaming and using my phone abroad.
The staff was very helpful, she explained how things work and also helped me to activate my Vodafone mobile app.
She was very friendly and nice.

July 13, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Vera,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nic was really helpful with sorting out…

Nic was really helpful with sorting out our broadband. Everything was sorted quickly with no issues. Thank you so much

July 9, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nic was extremely helpful!

Nic was extremely helpful! Sorted out broadband with no issues at all. Thank you

July 9, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Alyse,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nic.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike was very very helpful

Mike was very very helpful. Explained everything to me and was able to help me to understand and reduce my bill!

June 30, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Dorota,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had received confusing messages from…

I had received confusing messages from Vodafone about my account, I went in to Vodafone shop in Aberystwyth for advise and Hugh thanks to Matt who sorted it out for me and big bonus set me up with a new package for half the price, great to be able to talk to a real person

June 8, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Pat,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very happy experience

It was very pleasing to have the polite friendly Abbie to talk to. Nothing was to much trouble. She spent time explaining what options were available to me when purchasing my new phone. She transferred all my apps over to my new phone, and told me what was happening throughout the whole process. I would not hesitate recommending her tomy friends and colleagues to ask for her if they are visiting the shop as it was a pleasure to do buisness with her.

June 2, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly service. Nicola understood exactly I needed and was able to explain everything perfectly.

May 11, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Roger,

Thanks for the lovely review and fantastic support for Nicola.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The whole team is great!

The whole team at Aberystwyth is fantastic, friendly and helpful. Abbie was brilliant at helping me switch broadband over and has been so helpful anytime I pop into the shop with a question. Have also switched my mobile over now and the team worked to get me the best deal possible. Highly recommended!!

May 1, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey TessP,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michelle was extremely helpful in…

Michelle was extremely helpful in finding the best new contract and resolving our login off issue since installing the latest software upgrade. Very impressed by her knowledge and friendly nature. Keep up the good work and brilliant to be able to talk face to face with a real person.

May 11, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Peter,

Thanks for the lovely review and fantastic support for Michelle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help & support from Michelle

Fantastic help & support from Michelle. Please pass on my thanks.

May 11, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Anita,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Whole process was quick and explained…

Whole process was quick and explained fully by Abbie.

May 5, 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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