Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & profe... See more
Company replied
Location
Switch location3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Vodaphone shop in Aberystwyth Mike , Matt and Annabelle what great help they were sorted a problem I had with my mobile internet device with out any problem. They could do with training Vodaphone cu... See more
Company replied
I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vo... See more
Company replied
Visiting Aberystwyth we had difficulty with a PAYG phone and needed the number to be transferred to our business contract with Vodafone. Mish and Richard in the Aberystwyth store proved most helpful... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aberystwyth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom
4.9
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always found the staff here to be…
Always found the staff here to be really helpful and nice, never anything they can’t sort out
January 8, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nicola at the store is a fantastic help…
Nicola at the store is a fantastic help as always, fantastic advisors, always on hand ready to help
December 13, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Leslie,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff at Vodafone Aberystwyth
The staff at Vodafone Aberystwyth, Cj and Nicola are a fantastic help to all and us
December 13, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey David,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Well mannered staff
Well mannered staff, Callum especially was brilliant
December 12, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Kieran,
Thanks for your review for Callum. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Worst service ever
Absolute rubbish for broadband. My contract ended I gave them the correct notice and they keep demanding money.
They claim in 1 email the contract is still running and increased the price to almost double. In another email they claim I have take out a new contract and want full payment to cancel (best part of £1000).I spent all morning trying to sort it out online and on the telephone. I got passed from 1 department to another, then they said its all sorted and put me through to refunds who just cut me off after over an hour. No one called me back. I have emailed them and asked them to contact me but they haven't.
December 1, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Barry,
I do apologise for the issues you've faced when cancelling, we would like to take a look over your account to see how we can help. If you could please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK where we will be happy to assist.
Thanks,
Vodafone Social Media Team
Made a trip into Aberystwyth branch…
Made a trip into Aberystwyth branch today and was served by the most pleasant and helpful young lady. Sorted my contract out. Most definitely better than talking to stranger on phone. Need help definitely go there
December 3, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Morgans,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff were very helpful
October 20, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi there,
Thanks for reviewing and sharing your feedback!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nicola gave brilliant advice on my…
Nicola gave brilliant advice on my problems and made my experience in store fantastic and easy to understand, thank you very much
October 16, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi MrsDilysJones,
Thanks for your lovely review for our Nicola. Thanks for sharing. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service today from staff in…
Excellent service today from staff in store. Helpful and informative.
October 15, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Karen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant helpful efficent and friendly…
Brilliant helpful efficent and friendly pacient and informative
September 27, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi, Natalie.
It's great to see you had such a positive experience.
Thanks, Vodafone Social Media Team
Great customer service
Great customer service, very friendly and efficient 👍
September 22, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Ali,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service from CJ in the Aber…
Great service from CJ in the Aber store. Helpful as ever :)
September 8, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Menna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The end to end sales experience from…
The end to end sales experience from Nicola and her attention to making sure the phone and contract met my needs was great
August 6, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Matthew,
Thanks for the lovely review and fantastic support for Nicola.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent experience
Was a very pleasant experience Michelle explained everything well.
Would thoroughly recommend.
August 2, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Jane,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aberystwyth
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aber Voda Shop - The best
The staff are so friendly and efficient, upgraded two mobiles today, with the plan we wanted.
Would highly recommend this shop for a fab professional service.
July 11, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Julie. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent help ⭐️
I spoke with Matt in store today in Aberystwyth. He was very helpful and patient with me. Answered all my questions, and actually helped me with my phone contract even though I was with a different company. I will be switching to vodaphone now after being shown many different hidden fees I didn’t know about from my old phone company. Thank you Matt 👍🏻
July 11, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Hattie. Thank you for your glowing 5-star review for Matt in our Aberystwyth store. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was great helped me with my query
Matt was great helped me with my query. Couldn't ask for better
June 25, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Chris,
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Went in to get prices if I switched…
Went in to get prices if I switched over when my contract ends. Not only was I given competitive prices, I was also told they could help me with my broadband too.
June 12, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Linda,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt was a great help thank you
Matt was a great help thank you.
Excellent service from start to finish
May 25, 2023
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Nia,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.