Richard was incredible helpful! Our son moved to Aberystwyth for uni from the US and required a UK eSim. Richard went above and beyond to sort us, clearly explaining every aspect, best approach, and c... See more
Company replied
Location
Switch location3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed to upgrade my phone. So I went to the Vodafone shop in Aberystwyth. Abbi served me and was excellent. She was amazing and her patience was fantastic, I'm not very technical and her help and... See more
Company replied
I had problems switching from Three to Vodafone. I did not receive my SIM card card and could not sort my issue through the chat or or the Vodafone website. I called in to my local Vodafone shop and e... See more
Company replied
Went into store with my mil who, after a stroke, is struggling with her smart phone. Wanted something simple so she can make a phonecall and the odd text. Steven listened to her needs and then offered... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Aberystwyth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and very helpful
Amazing service and very helpful. The adviser was new but very knowledgeable.
August 5, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Gary. Thanks for sharing your fabulous feedback! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
An easy 5 stars
An easy 5 stars. Excellent service from Matt, who upgraded my broadband for a better price, set up a new mobile contract and gathered my various redundant accounts into one. He was calm, patient, efficient and knew all the answers to my many questions and was willing to go the extra mile to make sure all this was a smooth process. Cannot praise him highly enough. Thanks Matt
August 1, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Anna,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excelente staff
Excelente staff: attentive, polite, knowledgeable and ready to help and answer any questions. I had a great time at the store and got myself a new phone and contract.
July 29, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Javier,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Vodafone Aberystwyth
Popped into the Aber store to see about an upgrade.
Dealt with by Maykayla.
Very efficient and very helpful.
Great service.
July 10, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Mark,
We love to hear it! Thanks for your feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Both Makayla and Michelle were great
Both Makayla and Michelle were great, friendly and polite!
July 10, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Thanks for your feedback for Makayla and Michell It's great to see they were so welcoming and helpful today 😊
Thanks, The Vodafone Social Media Team
3 things sorted in an hour!
I was very happy with the service I received yesterday. Having been a customer for decades and always prefer to use the shop rather than phone, I was very pleased that I didn't have to wait, as Makayla was available immediately. I only had an hour, so didn't think I'd be able to sort all the things I needed to, but to our surprise, I managed to organise a new SIM for a tablet, new broadband package AND a new phone contract, hassle free and in the hour! Makayla was great, polite and efficient and everything went through very smoothly. Hoping that the switch overs will be as smooth too .
June 28, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi there,
We're delighted you had such a positive experience in store, thank you for taking the time to highlight what a great service you received. Thank you for choosing Vodafone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Michelle was amazingly helpful
Michelle was amazingly helpful!
Very friendly and welcoming. Knowlageable about the products and offers! Perfect service!
June 18, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Megan,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Aberystwyth
Hi Rob,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Michelle was awesome ..
Michelle was awesome ... friendly knowledgeable helpful great skills ..tech and cistomer service.....couldn't have been better
THANK YOU
June 8, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Ali,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Total rip off,my daughter has a dd set…
Total rip off,my daughter has a dd set up and every month they take her money then send her a late fee of £5 and then she is unable to us her phone until she pays again.One month she had to pay three times.
She tries phoning up and they are useless because they say she must have had no money in bank which is ridiculous because her banking app and her Vodafone app says it's paid.
Never ever again will she use Vodafone.
She has paid £36 X4 in march but the person said on the phone that's correct.Think someone is lying when her bank statement says different
March 15, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to your daughter's account billing. This isn't the experience we want your daughter to have, nor the service that we strive for here at Vodafone. If your daughter still needs any help with this or would like us to look into anything further, please advise them to come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Great service in Aber
Had a really good experience when buying my new phone in Aber, all the staff were lovely, definitely going back in future
May 28, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Lu. Thank you for your review for Aber and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
CJ was great
CJ was great. Swift service and always handled professionally
May 24, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Simon,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thanks Matt!
Matt helped me sort out a new contract. He was super lovely and helpful and made the process painless, while also saving me money - win win!
April 10, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hey Sue,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely polite staff ,and very…
Extremely polite staff ,and very professional as always.Was not rushed into making decisions regarding my upgrade.The manager CJ went above and beyond to assist me with my decision.He his a credit to your store in Aberystwyth, very knowledgeable and friendly. Would highly recommend..Many thanks Vodafone Aberystwyth
April 6, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Darrin,
Thank you for reviewing and sharing your feedback for CJ. It's great to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Outstanding service from Calum
Outstanding service from Calum, in Vodafone Aberystwyth. He was knowledgeable, patient and extra helpful in helping us to make a purchasing decision for a new iPhone and a Vodafone plan.
March 23, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Elena,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Welcoming
I recently visited the store as i was due an upgrade, All of the staff are very knowledgeable and helpful, Thank you Vodafone Aberystwyth again
February 24, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Popped in for an upgrade enquiry
Popped in for an upgrade enquiry, Nicola and the team in Aberystwyth were fantastic.
February 13, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Caitlin,
Thanks for your review for our Aberystwyth store. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great staff
Matthew was brilliant and made the switch over very comfortable 👌
February 11, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi P Lewis,
Thanks for your 5-star review for Matthew. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent Stsff made all the difference
I found the Staff more important than the company itself in my experience today. Matthew and his Manager went above & beyond to help me with my decision making. I’m certain without their courtsey & knowledge I would not have made a purchase today so thank you very much !!
January 17, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi Paola,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very committed staff members
Very committed staff members. Broad knowledge of all available options. It was slightly chilly. My pregnant wife did find it cool with the door open. Many thanks.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Aberystwyth
Hi James,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.