Vodafone UK - Airdrie Reviews 

119
TrustScore 5 out of 5

4.9

66 Graham Street, ML6 6DB Airdrie, GB


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Rated 5 out of 5 stars

Thank you Michael. Your patience, empathy and help last week and today was much appreciated. You and Jamie made sure the time spent in your shop was a pleasant and positive experience.

Company replied

Rated 3 out of 5 stars

I disliked the waiting time to purchase my new phone considering I'm already a Vodafone customer and have been for some time due to the system and not the extremely helpful retail advisor

Company replied

Rated 5 out of 5 stars

The staff were very polite, very embracing, and made sure they answered every question and helped me get connected to the internet, as well as giving me very good discounts. I recommend that peopl... See more

Company replied

Rated 5 out of 5 stars

Staff were attentive and very knowledgable. Aaron very helpful and assisted in transferring from one mobile phone to another. And Michael made sure I got a very good deal. Will definitely recommend... See more

Company replied


Company details


Contact info

  • 66 Graham Street, ML6 6DB, Airdrie, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service. I'm happy with the help received.

April 6, 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service, very slow system…

I had a really positive experience with the staff member who served me, Aaron. He was friendly and helpful throughout the whole process. His customer service was excellent and he did his best to keep things moving.

Unfortunately, the computer system in the store was tremendously slow. It took so long to process everything that I nearly left without completing my purchase. It was a bit embarrassing considering the market Vodafone operates in and you’d expect a company in telecommunications to have a much faster and more reliable system in place.

Aaron handled the situation professionally and it’s clear the issue wasn’t down to him, but the slow system definitely made the experience more frustrating than it should have been. Hopefully Vodafone can improve this because the staff themselves are doing a great job.

March 14, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and helped me sorting…

Very informative and helped me sorting my issue. Paul gave a good service

March 9, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very classy customer service and ber…

Very classy customer service and ber informative. From Paul

March 9, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Kai,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 stars good service

5 stars good service

February 9, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Ryan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, fast, effective and friendly.

February 9, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Aasim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got my phone transferred to the new one…

Got my phone transferred to the new one and the boys in the shop were great.

February 9, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Ann,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul helped with emails and tablet…

Paul helped with emails and tablet information

January 17, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Karen,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into the shop and got a lovely…

Came into the shop and got a lovely friendly welcome from paul. He was a great help and done all he could to help me and kept me right and I left with everything I was looking for

January 16, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Susan,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from declan

January 16, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Catherine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum sold me my new WiFi and was…

Callum sold me my new WiFi and was great sales person thanks

January 5, 2026
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arron was so helpful spent a long time…

Arron was so helpful spent a long time helping and getting best price highly recommend will be back xx

December 5, 2025
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Arron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Guys helped me transfer my data from…

Guys helped me transfer my data from one phone to the new one

December 5, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Daron,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service, would recommend!

I changed my WiFi plan in this shop and the guys could not have been more helpful, they really took the time to make sure I got the best plan available and again couldn’t have been nicer about it. Excellent service, would recommend!

November 21, 2025
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Nathan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got my new broadband with the boys in…

Got my new broadband with the boys in the shops thanks

November 26, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The boys help me install the talk sport…

The boys help me install the talk sport app on my phone thank you

November 15, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone pick up

Picked up phone quickly with no issues

November 7, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Positive

Staff great... positive with all customers

October 6, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Stef,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After a long saga of returning my of…

After a long saga of returning my of phone the boys in the shop were eventually able to get my upgrade sorted

October 3, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum went extra mile and set up my…

Callum went extra mile and set up my new Samsung.

October 1, 2025
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Gail,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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