Vodafone UK - Airdrie Reviews 

119
TrustScore 5 out of 5

4.9

66 Graham Street, ML6 6DB Airdrie, GB


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Rated 5 out of 5 stars

Thank you Michael. Your patience, empathy and help last week and today was much appreciated. You and Jamie made sure the time spent in your shop was a pleasant and positive experience.

Company replied

Rated 3 out of 5 stars

I disliked the waiting time to purchase my new phone considering I'm already a Vodafone customer and have been for some time due to the system and not the extremely helpful retail advisor

Company replied

Rated 5 out of 5 stars

The staff were very polite, very embracing, and made sure they answered every question and helped me get connected to the internet, as well as giving me very good discounts. I recommend that peopl... See more

Company replied

Rated 5 out of 5 stars

Staff were attentive and very knowledgable. Aaron very helpful and assisted in transferring from one mobile phone to another. And Michael made sure I got a very good deal. Will definitely recommend... See more

Company replied


Company details


Contact info

  • 66 Graham Street, ML6 6DB, Airdrie, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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3-star
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1-star

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4.9

All reviews

(119)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Got a new Samsung upgrade and the boys…

Got a new Samsung upgrade and the boys got me a great deal.staff very nice and courteous

October 21, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hello, Maureen,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan done a great job giving me a new…

Ryan done a great job giving me a new phone for my son thank you

September 24, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Charlene. Thank you for your review for Ryan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael was very helpful and service…

Michael was very helpful and service was quick and easy. Highly recommend using this store.

September 9, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Lynn,

Thanks for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Saving money

Popped in to collect my new phone, noticed my broadband was out of contract so we quickly set up and got a better deal now. Saving myself some money so I’m happy thank you

September 7, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Popped into the store in Airdrie to get an issue resolved with keeping my number on a new contract. The two guys in the store were very helpful, courteous and polite and solved the issue very quickly. Excellent and professional service.

September 6, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Stuart,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 3 out of 5 stars

I disliked the waiting time to purchase…

I disliked the waiting time to purchase my new phone considering I'm already a Vodafone customer and have been for some time due to the system and not the extremely helpful retail advisor

September 6, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Valerie,

I'm glad to hear that the advisor has been able to help you. I'm also sorry to hear that you have had to wait for your new phone. I hope that this is all sorted for you now.

However If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Service was excellent from all staff

August 30, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Thanks for your fab feedback Graham.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Young callum Smith sorted my broadband…

Young callum Smith sorted my broadband and getting me an upgrade on my phone ,explained everything properly for me as I'm a bit older 😀 and don't understand phones and broadband as much as yer younger generation. Top man 👍

August 7, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey John,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Advisor and manager great at helping me…

Advisor and manager great at helping me pick and process my upgrade. Friendly staff.

May 17, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi there,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and willing to help

July 25, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Elizabeth,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Dropped into shop to discuss upgrade and Michael was very helpful explaining options and dealing with trade in.

July 13, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Graham,

It's great to hear about your recent experience and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Michael for making our visit…

Thank you Michael for making our visit to your store yesterday so successful. You made everything so easy and the new phone is going down a treat. Your advice and ideas on additional options were also appreciated.

June 8, 2024
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Margaret,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Man was extremely helpful in helping me…

Man was extremely helpful in helping me get my SIM working

May 9, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Aaron,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to get help with my data not…

Went in to get help with my data not working and the guys in the shop were able to contact their support and get it sorted.5/5

May 16, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Mark,

Thanks for the 5 star review! We're delighted you received such great customer service in store and got your data issue resolved.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from the staff at the…

Excellent service from the staff at the Airdrie shop. Had a complex issue that because convoluted, but all credit to the patient and knowledgeable staff who tried and succeeded at resolving it. Well done and thank you.

April 26, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Lexi,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Very informative and helpful , explained everything really well, , got the product i wanted with the bonus of a tablet offer, would definitely return to this store, and recommend the service here

April 11, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Joanna,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into the shop today to talk about…

Went into the shop today to talk about getting home broadband and the guys showed me some great prices and we also talked about renewing my SIM contract with Vodafone and offered me a great price.i told them I would be back after discussing with wife.

April 1, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Ian. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Problem solved within minutes

March 26, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Megan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an issue ongoing with my bill went…

Had an issue ongoing with my bill went into the airdrie branch and was assisted by Paul he was very helpful.

February 15, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey there,

Thanks for your review! We're so happy to hear about your great experience with Paul.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 good experience

January 22, 2024
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Tom,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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