Vodafone UK - Airdrie Reviews 

119
TrustScore 5 out of 5

4.9

66 Graham Street, ML6 6DB Airdrie, GB


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Rated 5 out of 5 stars

Thank you Michael. Your patience, empathy and help last week and today was much appreciated. You and Jamie made sure the time spent in your shop was a pleasant and positive experience.

Company replied

Rated 3 out of 5 stars

I disliked the waiting time to purchase my new phone considering I'm already a Vodafone customer and have been for some time due to the system and not the extremely helpful retail advisor

Company replied

Rated 5 out of 5 stars

The staff were very polite, very embracing, and made sure they answered every question and helped me get connected to the internet, as well as giving me very good discounts. I recommend that peopl... See more

Company replied

Rated 5 out of 5 stars

Staff were attentive and very knowledgable. Aaron very helpful and assisted in transferring from one mobile phone to another. And Michael made sure I got a very good deal. Will definitely recommend... See more

Company replied


Company details


Contact info

  • 66 Graham Street, ML6 6DB, Airdrie, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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1-star

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4.9

All reviews

(119)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff very informative.

Lovely staff very informative.

All round good experience helped me through every part of the process would buy again 10/10

July 22, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Callum,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My plan had expired and had to make a…

My plan had expired and had to make a decision to change or stay with Vodafone.
Speaking with Paul in your Airdrie shop I was happy to stay. He explained everything clearly and explained my options. Very helpful assistant.

July 6, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely and helpful staff

Very helpful in choosing the right phone package deal that suits me.

July 1, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service thanks for the cheap deal.

June 29, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Dehila,

Thanks for your review for our store. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great experience very helpful and…

Great experience very helpful and informative 5/5 ⭐️

June 28, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Jim,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience today young…

Had a great experience today young gentleman was fabulous x

June 28, 2023
Unprompted review
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Reply from Vodafone UK - Airdrie

Hey Ellen,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service thanks very much

June 28, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Tom,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful young knowledgeable staff member

Staff member was really friendly and done what I asked for and more. Even though he was really young he was knowledgeable and helped and explained things so that i could understand thoroughly. Even got a better deal one satisfied customer.

June 26, 2023
Unprompted review
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Reply from Vodafone UK - Airdrie

Hi Anthony,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

A great service and got an amazing…

A great service and got an amazing really from Ryan thank you so much

June 26, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Alan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to activate a.sim.card for a…

Went in to activate a.sim.card for a vulnerable person and staff were excellent and professional helping us out in no time at all

May 3, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Nathan,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service everything explained well.

May 10, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Olivia. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Airdrie store was great today

Airdrie store was great today, had a new SIM card sent out two days, it wouldn’t work so they swapped it over no problem and activated it for us right there and then. Would highly recommend

April 22, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Lindsey. Thank you for your review for our Airdrie store team. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great store!

Advisors were very friendly and knowledgeable on products and services and made great recommendations personal to me! 5 stars!⭐️

April 11, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Nicole,

Thanks for taking the time to leave suck a lovely review! If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The definition of fantastic customer…

The definition of fantastic customer service.

April 4, 2023
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hi Jamie,

Thank you for your review. It's always lovely to read positive feedback. If you recently visited a store, please edit your review to let us know the name of the store, and we'd be happy to feed this back to them directly. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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