Vodafone UK - Alton Reviews 

238
TrustScore 5 out of 5

4.9

72 High Street, GU34 1ET Alton, GB


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Rated 5 out of 5 stars

Thankyou Tom at Alton Vodaphone for very well informed and helpful service yesterday and today. Had the answers to all my questions at his fingertips. Very polite and helpful. Many thanks.

Company replied

Rated 5 out of 5 stars

Fantastic service. Ollie was brilliant, polite efficient and very helpful. I cannot recomend this store and its staf highly enough.

Company replied

Rated 5 out of 5 stars

Went into Vodafone Alton to pick up my new phone. Ollie was super helpful in helping to get it sorted and transferring the apps and data from the old phone to the new one. New phone is working very... See more

Company replied

Rated 5 out of 5 stars

Fast service. Flexible options in the contract. Phone available in store. Tom was very courteous and extremely helpful.

Company replied


Company details


Contact info

  • 72 High Street, GU34 1ET, Alton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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4.9

All reviews

(238)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Upgrade of my contract

I can in to update my contract .
I was helped by Ellie who was friendly and very efficient.
She found me a good upgrade for my needs

March 13, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Michelle,

Thanks for the lovely review and fantastic support for Ellie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very helpful and…

Luke was very helpful and knowledgeable, helped me with my old phone and set up my new one. Very good service from Vodafone today.

March 4, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Caroline,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very efficient

Sam was very efficient, courteous and extremely helpful

February 26, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Trev,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke did a great job sorting out the…

Luke did a great job sorting out the transfer. Well done.

February 21, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Noel ,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

February 14, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Alan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was great at helping me transfer…

Luke was great at helping me transfer all my data across from my old to new phone. Extremely polite and attentive.

February 2, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi Rosemary,

Thank you so much for your wonderful review and the amazing support you’ve shown for Luke—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Eleanor!

Great service from Eleanor. Professional, friendly and clear with her information and helped make our experience of buying a phone a piece of cake.

January 31, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Rob,

Thanks for the lovely review and fantastic support for Eleanor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having had abominable service trying to…

Having had abominable service trying to upgrade on the phone (and was about to leave totally), came into the Alton store and a very good package was arranged quickly and effectively. Having been with Vodafone for 30 odd years, the store experience has restored my faith. Thank you.

January 26, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Jackie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service in Alton store

Good service in Alton store. Pop in!

January 26, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Barbara,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly,polite and very efficient

Friendly,polite and very efficient. An easy and enjoyable way to upgrade my Vida phone package. Thank you Ellie!

January 13, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful patient staff Luke and…

Very helpful patient staff Luke and Ellie helped us to change from physical sim to e sim. Thanks guys Happy New Year !

January 2, 2026
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam and Graham were brilliant

Sam and Graham were brilliant , got me a great price for my upgrade and my wife is even getting Amazon prime too . Pop in and see them they are amazing

December 31, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Abarth,

Thanks for the lovely review and fantastic support for Sam and Graham.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent staff

Luke was very friendly and helpful. Explained everything clearly and very efficient. Made a very apprehensive visit bearable. Top job from both Luke and Sam.

December 31, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Mr. W,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was incredibly helpful with my…

Luke was incredibly helpful with my query and went above and beyond, top service!

December 30, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Michael,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy Customers ;-)

Superb advice & service from their Store Manager, Sam. We went in to collect an order & he advised us on a new phone plan for my partner. We've ended up saving loads ~ thank you Sam!! ;-)

December 29, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Lee-Anne,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was fantastic.

Sam was fantastic.
So patient and clear with everything he did to help us today.

December 22, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was incredibly helpful and very…

Sam was incredibly helpful and very clear

December 13, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Jenny,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke helped me order a new phone

Luke helped me order a new phone . should be in soon , good service

November 28, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very patient

Luke was very patient, very professional and handled everything very well. He is a credit to your organisation.

November 22, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hey Edward,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam helped get me a new phone up and…

Sam helped get me a new phone up and running after mine went missing. Great service.

November 20, 2025
Unprompted review
Vodafone UK - Alton logo

Reply from Vodafone UK - Alton

Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

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