Vodafone UK - Altrincham Reviews 143

TrustScore 5 out of 5

4.9

116 George Street, WA14 1RF Altrincham, GB


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Rated 5 out of 5 stars

I had a very helpful and friendly sales assistant, Ibz, who guided me through the whole process of trading in my old phone and entering a new contract with a new SIM and porting my number, making it s... See more

Company replied

Rated 5 out of 5 stars

Ibz was really helpful and knowledgeable of the products & services. He sorted my phone upgrade & got me a much better deal on my broadband. Highly recommended. Thanks again!

Company replied

Rated 5 out of 5 stars

Josh and Ibbs provided a fantastic personal service providing all the necessary information as well as taking the time needed to set up my new phone. I felt much better informed by the time I left the... See more

Company replied

Rated 5 out of 5 stars

I don't normally leave reviews, in fact this the first one. Anyway the Altrincham branch today was absolutely brilliant and Josh sorted us out within no time for the wife's new phone. A 19 out of 10... See more

Company replied


Company details


Contact info

  • 116 George Street, WA14 1RF, Altrincham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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Rated 5 out of 5 stars

Sami and ibz were very helpful

Sami and ibz were very helpful. Very informative. Explained everything plainly.Very friendly.

May 25, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Ibi’s was extremely helpful, polite, friendly and professional.

May 15, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Jane,

Thanks for the lovely review and fantastic support for Ibi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibz was really helpful and…

Ibz was really helpful and knowledgeable of the products & services. He sorted my phone upgrade & got me a much better deal on my broadband. Highly recommended. Thanks again!

May 15, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Abigail,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a very helpful and friendly sales…

I had a very helpful and friendly sales assistant, Ibz, who guided me through the whole process of trading in my old phone and entering a new contract with a new SIM and porting my number, making it simple and stress free. Thanks!!

May 15, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Catherine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone, Altrincham-Sami & Josh

Sami & Josh were incredibly helpful, the whole process was seamless.
Both guys are very friendly and need a pay rise.

May 14, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Stuart,

Thanks for the lovely review and fantastic support for Sami & Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very clear explanations and a good…

Very clear explanations and a good communicator.

May 11, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I experienced a very helpful and…

I experienced a very helpful and efficient service at your Altrincham store. Josh is a credit to your organisation.

May 6, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Richard,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and really good…

Excellent service and really good advice / guidance!

April 21, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Manchester,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh and Ibbs provided a fantastic…

Josh and Ibbs provided a fantastic personal service providing all the necessary information as well as taking the time needed to set up my new phone. I felt much better informed by the time I left the store. Many thanks to both. They were very patient.

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Helen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SAMY was great

SAMY was great, helped me set up my new phone and transferred all my data he was ace

April 4, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Iain,

Thanks for the lovely review and fantastic support for Samy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibz was excellent and offered a great…

Ibz was excellent and offered a great mobile phone package

April 2, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Peter,

Thanks for the lovely review and fantastic support for Ibz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Josh

Josh was very helpful in sorting my new phone( and my stupid questions!)
Thank you

March 13, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Jackie,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service lovely young man

March 9, 2026
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Lynne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh and Ibz were brilliant

Josh and Ibz were brilliant, sorted everything out for me. 5 stars allround

March 8, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Bruce,

Thanks for the lovely review and fantastic support for Josh and Ibz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb experience

Superb experience. Both Sami and Josh were very patient and went the extra mile. Would definitely recommend using Vodaphone, Altrincham. Can’t speak highly enough.

March 7, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Jane,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I don't normally leave reviews

I don't normally leave reviews, in fact this the first one. Anyway the Altrincham branch today was absolutely brilliant and Josh sorted us out within no time for the wife's new phone. A 19 out of 10 experience, well recommended.
Thanks a lot, Steve.

March 4, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Stephen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh (Store Manager) was fantastic

Josh (Store Manager) was fantastic! Super helpful, super friendly and super knowledgeable. Made a complicated process seem very simple. Very happy!

February 16, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Anthony,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shamuel and Josh were both very patient…

Shamuel and Josh were both very patient and helpful , very polite and professional.
Very happy with all aspects of service

February 12, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Andy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and even helped with my…

Great service and even helped with my transfer

February 9, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Cath,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help and explanation to someone…

Great help and explanation to someone who hasn’t had a new phone for many years! Very polite and very helpful with every question

February 7, 2026
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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