Vodafone UK - Altrincham Reviews 

160
TrustScore 5 out of 5

4.9

116 George Street, WA14 1RF Altrincham, GB


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Rated 5 out of 5 stars

Ibz really went out of his way to sort out the transfer from my old phone. Very helpful in the Altrincham store. Took a long time but very patient and knowledgeable.

Company replied

Rated 5 out of 5 stars

Called in today to sort our contracts, myself husband & my son. Experienced absolutely fantastic service from Josh he was so helpful, we managed to sort everything out for us. He explained every... See more

Company replied

Rated 5 out of 5 stars

Ibz was amazing and a massive help when looking for a new phone today. He was patient , respectful and informative. He’s also a super nice guy! I couldn’t recommend him enough if you’re in the Alt... See more

Company replied

Rated 5 out of 5 stars

Jack and Sam were extremely helpful regarding setting up a new contract, transferring information from my old phone to a new phone, genuinely helpful discussing prices. Very kind and helpful.

Company replied


Company details


Contact info

  • 116 George Street, WA14 1RF, Altrincham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Josh very knowledgeable and made the…

Josh very knowledgeable and made the renewal process super easy, very pleased with the outcome he is an asset to your team

October 1, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Peter,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mikie was really helpful and got me a…

Mikie was really helpful and got me a great

September 19, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Unbelievably helpful

Sami was really helpful. Really professional and explained everything clearly

September 10, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Michael,

Thanks for the lovely review and fantastic support for Sami.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Well yesterday I thought I would go…

Well yesterday I thought I would go back to Vodafone heard they improved. How wrong was i ! Took a deal sim only told the adviser I had my pac code but as I haven't got a Vodafone sim i wont get it ported over the adviser said its fine I can port the number next week just give it me now I did i signed up for a 18month deal sim only come off the phone and get text messages thank you for your two orders!!! Then a text saying my number port was happening today ! Loads of calls to Vodafone. Sorry too late but go and get a sim from a Vodafone shop I go to the shop only to be told sorry because the port is happening we don't have a number so cant give you a sim card!!!!my text messages saying my sim is being delivered today guess what no it hasn't i knew it wouldn't arrive now my number has ported but no sim so yes you guessed it back to Vodafone shop tomorrow morning to try and get a replacement sim. If not I have to wait for the sim to come as soon as it arrives I will be requesting my pac code and cancel it awful company and service obviously nothing has changed so now ive no way of making calls .disgusting and already looking for another provider the staff at altrincham was good update my sim card arrived this morning!back to Vodafone altrincham both the guys in there was great and very understanding. They tried both sims put the right one in and am up and running sorry I couldn't remember their names but both were a credit to Vodafone altrincham store maybe put these guys on the phone lines they will get you more better reviews and customers!thanks again guys appreciated what you done for me. Vodafone try learning more from the two guys in customer service

September 8, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We're sorry to hear about the issues you've experienced with your recent order and number porting. It's not the experience we want for our customers.

If we can help with anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibby was very helpful

Ibby was very helpful , great customer service . Got we a great deal with my phone and broadband . Very polite

September 8, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Carol,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Ibby

Amazing service from Ibby. Helped me find a new phone for the price range I was after also helped me move over my old stuff to my new phone.

September 3, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Thank you for your review. We're happy to hear that you received amazing service from our agent Ibby.

Vodafone Social Media Team

Rated 5 out of 5 stars

Sami was absolutely fantastic

Sami was absolutely fantastic! He was very, very, helpful. Would recommend 100%

September 2, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help with Broadband switching

Josh was brilliant sorting out my new Vodafone broadband. A mine of information and very efficient.

August 30, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had excellent service from Sami

We had excellent service from Sami, he is a credit to your company

August 23, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We appreciate you taking the time to leave us this great feedback! We're so happy to hear about your excellent experience.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very helpful indeed. Will certainly keep using this business in Altrincham. Thank you very much

August 11, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service from Ibby

Amazing Service from Ibby. Ibby helped me bring my contract prices down on all my products with a new phone. Would highly recommend him.

August 16, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient, would recommend Josh.

August 6, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Rosemary,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh & Sami super stars

Josh & Sami super stars, couldn't fault anything, they're help has been 100% and far more helpful than phoning customer service.

August 6, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Gina,

Thanks for the lovely review and fantastic support for Josh & Sami.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The patience and professional

The patience and professional, but friendly service from Ibby who made me very welcome and explained everything very clearly. Excellent service and I will feel confident in returning.
Anne O’Reilly

July 25, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibby was brilliant

Ibby was brilliant in finding me a new deal which was much better value for money and he even helped me with the setup

July 21, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Paul,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ibby.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Data Sim

I had just bought a mobile wifi router and needed to buy a data sim. Even though I'm with 02, I popped into Vodafone, Altrincham and spoke with Syed Ibrahim. What can I say, he was brilliant. Was able to get me a deal on both a data sim and a mobile sim. At the moment, I'm just using the mobile sim for data as I'm still contract with 02 but once that is up will be moving to Vodafone. Luckily, I have a dual sim card phone. Syed was polite, friendly and really helpful. Highly recommend Vodafone, Altrincham.

July 20, 2025
Unprompted review
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Reply from Vodafone UK - Altrincham

Hey Emma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service! Always helping me, the lady in shop is very friendly

July 17, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Ciderman,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just taken out two phone contracts with…

Just taken out two phone contracts with Sami at Vodafone Altrincham. He was very professional and friendly and did a brilliant job. Hopefully I’m going to get better coverage than my old company and save a lot of money in the process. It wonderful when you can actually go into a shop and get very useful advice. 👍

July 13, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey 33729444,
Thanks for the lovely review and fantastic support for Sami.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have just been in Vodafone Altrincham…

I have just been in Vodafone Altrincham to get my phone updated. Not being very technical I found Samuel very patient and went through all my options and made it very clear. I now have a new updated phone and combined with my broadband at a very good price. The service was excellent and I am very pleased all very stressed free.

July 8, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hey Lynn,

Thanks for the lovely review and fantastic support for Samuel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, recommend to speak to ibby as he helped me through everything even the transfer which took over 5 hours.

June 23, 2025
Unprompted review
Vodafone UK - Altrincham logo

Reply from Vodafone UK - Altrincham

Hi Viv. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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