Ibz really went out of his way to sort out the transfer from my old phone. Very helpful in the Altrincham store. Took a long time but very patient and knowledgeable.
Company replied
Location
Switch location116 George Street, WA14 1RF Altrincham, GB
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See what reviewers are saying
Called in today to sort our contracts, myself husband & my son. Experienced absolutely fantastic service from Josh he was so helpful, we managed to sort everything out for us. He explained every... See more
Company replied
Ibz was amazing and a massive help when looking for a new phone today. He was patient , respectful and informative. He’s also a super nice guy! I couldn’t recommend him enough if you’re in the Alt... See more
Company replied
Jack and Sam were extremely helpful regarding setting up a new contract, transferring information from my old phone to a new phone, genuinely helpful discussing prices. Very kind and helpful.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Altrincham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
116 George Street, WA14 1RF, Altrincham, United Kingdom
4.9
Excellent
160 reviews
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Reply from Vodafone UK - Altrincham
Hi Nick,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
Recommend seeing Jake in Vodafone…
Recommend seeing Jake in Vodafone altrincham! Everything was explained helpfully and all staff were so friendly, knowledgeable and welcoming. 🥰
January 29, 2025
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Vahid,
This is such an amazing review for Jake. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
ADAM WAS AMAZING ...HE HELP AND EXPLAIN…
ADAM WAS AMAZING ...HE HELP AND EXPLAIN EVERYTHING.VERY POLITE !!
January 11, 2025
Unprompted review
Reply from Vodafone UK - Altrincham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
VODAFONE broadband absoluste joke of a company
DO NOT USE waited nearly 6 months for Vodafone to install a fibre went from it will be in the next 5 days to the next month , and now to waiting in for an engineer who was never going to come in the first place another wasted day ,I am sick of hearing I understand I’m so sorry , do yourself a favour and go with another company
October 11, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi T moss,
I'm very sorry to hear that the internet has not been set up until now, this is not the experience we want our customers to have especially when setting up a new connection with us.
From the review you have posted I can see the team have advised the end of Jan, this would be due to City Fiber or Open Reach time frame and when we can get the engineer out and when they can connect the property.
If you want to check on any updates, you can contact us on - 0333 3040 191 or webchat - https://www.vodafone.co.uk/contact-us/
The Vodafone Social Media Team
Customer service was outstanding
Customer service was outstanding . Helpfull and understanding . Would recommend they come to altrincham vodaphone . Jake was excellent thanks
December 23, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Jason,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Jake made our visit very easy
Jake made our visit very easy, very knowledgable and great customer service
December 23, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Karen,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience!
Really simple and straightforward process. Good deals as well- saving me £20 in comparison to my previous broadband provider. Jake was especially helpful- patient, professional, and timely!
December 1, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Marlena. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Altrincham
Hey Stewart,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service as always
Amazing service as always! Great deal on the iPhone 16
November 28, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Gail,
We’re glad to hear you found the best deal for you through us. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Marifa
Marifa , had been amazing today , very helpful , accommodating and efficient.
October 28, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Jake and marifa are fab
Jake and marifa are fab! Absolutely wonderful service and they got me a great deal too! They were so lovely and helpful I will definitely be coming back. :)
October 20, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Michelle, It's great to see we've been able to find you such a good deal today!
Thanks for your feedback for Jake and Maria 😊 The Vodafone Social Media team
Good experience
Marifa was very helpful getting us the phones that we wanted at a reasonable price.
October 19, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Gabby,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Really helpful staff
Really helpful staff, as always. Not sure I could have sorted the online transfer form by myself. At least next time I’ll know to not have a space in the phone numbers.
October 18, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Marina,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Altrincham
Hey Arsenia,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Altrincham
Hey Trevor,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anton the store manager of alty was…
Anton the store manager of alty was great! Very welcoming and had a grwt chat about everything!
October 8, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Andrew,
What super feedback for Andrew! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Cannot cancel my broadband !
Cannot cancel my broadband !
I can tell them my account details, I can tell them my Bank details (with the date my direct debit is payed) I can tell them how long I have had an account, land line number ....
Speaking to them on my Vodafone mobile!!
But because I cannot remember my pin, can't cancel my account.
Abysmal!!
Just returned from a journey to Vodafone shop (George Street Hove) the dimwit there says he cannot do it. My broadband contract expired a long time ago so I literally have no option but to just cancel my direct debit. A company as insignificant as Vodafone would not make a scratch in my credit rating.
Thank you for the reply Vodafone but typically the links don't work.
September 27, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hey John, if you have forgotten your PIN you can request it to be reset by sending us some photo ID. You can do this through this link 👉 https://www.vodafone.co.uk/securityreset/ If you have anymore questions please reach out to my team using one of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Fabulous Customer Service from Marfia…
Fabulous Customer Service from Marfia and Anton! A very warm welcome, seamless upgrades and honest and detailed answers to all my many questions. We’ve been coming to Altrincham branch for many years and will 100% continue to do so - many thanks Team Vodafone.
September 20, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi there,
Thanks for your review for Marfia and Anton. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Marina has been so knowledgeable
Marina has been so knowledgeable, kind and patient with me.
Her customer service is exceptional.
September 15, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Cari,
This is lovely feedback for Marina. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jake was very patient with us
Jake was very patient with us. He made sure he understood our specific needs very clearly before he made recommendations. It was a long drawn out process but he kept explaining what was happening.
September 13, 2024
Unprompted review
Reply from Vodafone UK - Altrincham
Hi Riana,
Thanks for sharing your fabulous feedback for Jake. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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