Emma, Jane and Fiz at Barnsley store was excellent in their job role. Had lots of patients when upgrading. Their knowledge of their products was excellent and couldnt have completed this upgrade with... See more
Company replied
Location
Switch location15 The Mall, Cheapside, S70 1SB Barnsley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give more than 5 stars for fern I absolutely would! She is a super star and helped me so much big thank you to fern in barnsley vodafone store she is lovely a true pleasure to see a happy s... See more
Company replied
Isabelle got me a good deal on new iPhone with data after I found myself running out and helped me set my phone up in store.
Company replied
Bella was brilliant; she walked me through the process from start to finish and made sure I understood how to activate my SIM and move my number - 10/10, will definitely be going back
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Barnsley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Mall, Cheapside, S70 1SB, Barnsley, United Kingdom
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan at the Barnsley Branch was amazing…
Dan at the Barnsley Branch was amazing across 2 days. I originally went into Vodafone to add a device plan to my account as a birthday present, the process was smooth. The following day, I returned to switch the phone to a newer one and again, Dan supported. The process was seamless, smooth and overall fantastic. Dan kept conversation flowing as we completed the exchange. I ended up leaving with a new iPhone 17 pro max and an iPad, a deal put together for me.
February 7, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Alisha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan from Barnsley
Dan from Barnsley - outstanding saved my phone and saved me from a meltdown! What a guy great hair, if you need any help go to Dan! 👊🏼
February 5, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hi Alex,
Thank you so much for your wonderful review and the amazing support you’ve shown for Dan —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Excellent personal service
I have been a Vodafone customer for some years.
My screen started switching off,.
So I went to purchase a new phone today.
I had amazing service, Isabelle was so helpful and very experienced.
I went in feeling very worried and came out with a fantastic phone all set up and ready to go.
Thank you Vodafone for the excellent personal service.
January 26, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hi Patricia,
Thank you so much for your wonderful review and the amazing support you’ve shown for Isabelle —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I went in to store with issue with my…
I went in to store with issue with my phone. I was served by Fiz who was very helpful and calm. Told me issue with my phone and got me a new phone and a tablet all set up for me.
He was great 10/10 service
January 19, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Marlene,
Thanks for the lovely review and fantastic support for Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Isabelle was superb sort me a great…
Isabelle was superb sort me a great deal. Happy 100% service
January 20, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Steven,
Thanks for the lovely review and fantastic support for Isabelle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been a Vodafone customer …
I have been a Vodafone customer for many years, currently I have 4 contracts for various members of my family. The online staff have always been very helpful and provided excellent customer service.
However I visited the Vodafone shop to purchase a wireless charger for my wife's phone . I waited patiently for one of the two staff members to complete their tasks so I could be served. One of them , who was dealing with a sale attempted to direct me to the other that was on the computer. I was being ignored so I backed off and waited patiently again until he finished with the sale. Once he finished i approached him and once again he directed me to the person that was busy. She then said you'll just have to wait until I finish this . I said ok no problem. I don't know why they didn't want to serve me . I placed the charger on the counter and said it doesn't matter then . With that as I was leaving he said I will serve you then, but it was too late. I then felt rejected so I left.
I went outside and saw a mobile phone stall so I gave them my custom instead. I saved £7 on the purchase as well. So I should really be saying thanks Vodafone. One of my contacts is up for renewal next month I think hmm 🤔
January 18, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Phillip,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Serve by dan very good
January 9, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Lorraine,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service by fiz at Barnsley
Excellent service by fiz at Barnsley
January 9, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Tracey,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Customer Service in Barnsley
I received excellent customer service from both Fiz and Daniel. They explained things really clearly. Fiz was very helpful in resolving an issue with my Broadband application. They were very professional and with good communication skills.
January 7, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fiz and Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was extremely helpful and clear…
Chris provided excellent customer service during my visit at the Barnsley branch. He was clear in explaining all the details I needed to know about my iPad contract and other perks of being with Vodaphone. I left confident in my choice and purchase.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Isaac,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Isabelle helped transfer my phone
January 5, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Colin,
Thanks for the lovely review and fantastic support for Isabelle.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fiz has been amazing ordered online but…
Fiz has been amazing ordered online but run in to problems
Great customer service well happy with everything been sorted out
Thanks
January 5, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Caroline,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Isabelle was informative
Isabelle was informative, showing Dan how to train which is brilliant.
January 5, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Sarah,
Thanks for the lovely review and fantastic support for Isabelle.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Big thankyou to fiz for all the help…
Big thankyou to fiz for all the help given in the shop today zmazing guy
January 3, 2026
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Kathleen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful , went into vodafone today wanted to change my samsung flip phone to a i phone Isabelle was so knowledgeble about it, said would be quite different i phone but its up to you. Nothing was too much trouble and didnt rush me into getting a new phone lovely lady .
December 30, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Jean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent, friendly service!
Chris served me today. He set me up with a new sim for my mums phone, got my bill down. Excellent! A really friendly, knowledgable and helpful guy.
Well happy! Thanks Chris.
December 29, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnsley
Hey Dawn,
Thanks for the lovely review and fantastic support for Isabelle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Isabelle made everything very clear in…
Isabelle made everything very clear in a very friendly manner.
December 22, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to shop was served by Fiz who…
Went in to shop was served by Fiz who dealt with my issue. And also got me a good deal on sim only instead of top up. Great service
December 22, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Douglas,
Thanks for the lovely review and fantastic support for Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful was very good fiz was so…very good
Very helpful was very good fiz was so kind and helpful. Had issues with my old phone I got a new phone and a Tablet all set up. Fiz is a Star. Thank you
December 12, 2025
Unprompted review
Reply from Vodafone UK - Barnsley
Hey Sheila,
Thanks for the lovely review and fantastic support for Fiz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.