Vodafone UK - Belfast Forrestside Reviews 

171
TrustScore 5 out of 5

4.9

27 Forrestside Shopping Centre, Upper Galwally, BT8 6FX Belfast, GB


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Rated 5 out of 5 stars

Scott was so patient and helpful with my partners upgrade today! At forestside Belfast. Pleasant. Made conversation. Answered all questions in a way we could understand. Would deal with him again. Tha... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble for Neil. He was most patient and helpful, looking into different options for our daughter's first phone. He set up phones and let daughter choose her own number 😊 Gre... See more

Company replied

Rated 5 out of 5 stars

Peter at the Forest side branch was incredibly helpful. He clearly laid out the available plans and options when combining our contracts and broadband, making the process stress free and easy. Couldn'... See more

Company replied

Rated 4 out of 5 stars

Scott is brilliant, fixed my issues, explained everything, promote him. But keep Scott at Forestside, he would be a great staff trainer.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Belfast Forrestside

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 27 Forrestside Shopping Centre, Upper Galwally, BT8 6FX, Belfast, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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4.9

All reviews

(171)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Staf very very helpful I m very happy…

Staf very very helpful I m very happy with Staf today with Michael

January 11, 2026
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott who assisted me at Forestside…

Scott who assisted me at Forestside with my phone /contracts was outstanding very professionals explained every detail and do friendly

January 8, 2026
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi Lyn,

Thank you so much for your wonderful review and the amazing support you’ve shown for Scott—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served in store today by Andreea who…

Served in store today by Andreea who was simply brilliant and an absolute pleasure to deal with.
Outstanding service!

January 7, 2026
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Neil was more than helpful with…

Neil was more than helpful with changing over my mums phone contract. He explained everything throughly and did everything he could to provide a great deal!

January 2, 2026
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Megan,

Thanks for the lovely review and fantastic support for Neil

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Dayle.

December 17, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Gerry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andreea

Andreea, was amazing, so helpful and went out of her way.

December 10, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Mary,

Thanks for the lovely review and fantastic support for Andreea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Scott is brilliant

Scott is brilliant, fixed my issues, explained everything, promote him. But keep Scott at Forestside, he would be a great staff trainer.

November 17, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi. We're happy to hear that your issue was resolved efficiently and that the explanation was clear. We appreciate your feedback regarding the employee and location. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Service!

Absolutely brilliant service from two top notch (Dayle and Neill) guys who really knew their stuff. Set up transfer on a new phone and optimised performance on a second phone. Really friendly and helpful.

November 8, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi. We're happy to hear about the brilliant service you received! It's great to know the team was friendly and helpful in setting up your new phone and optimizing the performance of your other device. Thanks for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was extremely helpful .

Scott was extremely helpful , making my visit very pleasant I’m a very satisfied customer today.

November 5, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very Helpful and Informative

Andreea had been so helpful setting up new contracts, ensuring I had all the information and options I needed. Thank you Andreea!

November 1, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi. We're happy to hear that the contract setup process was smooth and informative. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The sales advisor was very helpful and…

Ben the sales advisor at Forestside was very helpful and pleasant. He was patient and updated my Vodafone plan. He also gave me assistance with my Broadband order which has led to a resolution. His assistance was much appreciated.

October 25, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi. We're so glad to hear that you received such great support. We appreciate you taking the time to leave us this lovely review regarding the assistance you received with your Vodafone plan and Broadband order. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Caolan was very professional, pleasant and helpful. I was delighted with the contract. I would highly recommend.

October 5, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Geraldine,

Thanks for the lovely review and fantastic support for Caolan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service in store from Ben

September 12, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jan at Forestside was fabulous

Jan was fabulous! She sorted me out with a SIM only contract. I had been to two other network providers but chose to secure a contract with Jan because she was soo good.

September 3, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We're happy to hear that you had such a positive experience with agent Jan! We appreciate you choosing us and it's great to know that you were well taken care of in store.

If you ever need anything, just reach to our teams via Facebook or Instagram.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I fab thank you

September 1, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service from Scott

5 star service from Scott. I got my upgrade in store today and he was very efficient and very helpful, I would definitely come back to Scott for my next upgrade! Thank you :)

August 27, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Sinead,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Seamless experience

Friendly efficient service. Options set out clearly without any pressure and an effort made to tailor a package to our direct requirements. Thanks to Jan who was pleasant and patient today. We will return here! Would recommend for phones and SIM packages.

August 16, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We appreciate your kind words and are so happy to hear that you received friendly and efficient service. Thank you for the great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Great service with Scott today very helpful 5 stars thank you so much

August 16, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

We appreciate you taking the time to leave us this fantastic. Vodafone Social Media Team

Rated 5 out of 5 stars

Its good to talk in person

Scott was very helpful with giving me differing options for upgrading my phone. And telling me about the different capabilities of the various handsets

August 14, 2025
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Amanda
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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