My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... See more
Company replied
Location
Switch location48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
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David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... See more
Company replied
Simon was amazing helping me pre order the mobile and so was kira when I came in to pick it up and connect it
Company replied
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Berwick Upon Tweed
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, United Kingdom
4.9
Excellent
151 reviews
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Kira was amazing
Kira was amazing. Already recommended her to friends and family
August 5, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Lauren,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kira.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So helpful and polite
So helpful and polite. Always go to the main man Simon when I have issues or to do upgrades.
August 1, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Louise,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
All the staff was very helpful in the…
All the staff was very helpful in the Berwick branch answered all my queries & questions which lead to a enjoyable customer experience.
Thanks guys..
July 22, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic
Fantastic, knowledgable staff. I felt like the service was personal to me and can not fault the advice given.
July 23, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Simon
Brilliant service from Simon, sorted me out with a new phone and got me a great deal. Would definitely recommend Vodafone Berwick.
July 22, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Gemma,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
After some VERY frustrating online and…
After some VERY frustrating online and telephone interactions with Vodafone, we visited your Berwick upon Tweed store and had an excellent experience with Steph and Kira, who spent an hour with us patiently sorting everything out, apologising for the frustrations we had experienced and got my son sorted with a new phone. Thank you Steph and Kira!
July 6, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Lynne,
Thanks for the lovely review and fantastic support for Steph and Kira.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simon was very helpful
Simon was very helpful, knowledgable & friendly. Thanks Simon!
July 1, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Went into the Vodafone store in Berwick-upon-Tweed with several questions. Stephanie dealt with all the questions successfully and was very patient and cheerful.
June 18, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're happy to hear that you had a positive experience in our Berwick-upon-Tweed store. Thank you for sharing the feedback for Stephanie!
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hi Maureen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly lass called Jennifer helped me…
Friendly lass called Jennifer helped me so much after my phone failed and was left wondering where to next She was great & has so much patience Thank-you
June 14, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Glennis. We're happy to see you've had some amazing service from Jennifer. Thank you for your feedback!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stef helped me hugely
Stef helped me hugely, issue was sorted quickly and everything was explained really well. Massive thanks xx
June 8, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Jack,
Thanks for the lovely review and fantastic support for Stef.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and experience
Stephanie provided excellent customer service, and was very helpful in choosing the best phone and plan for my needs. This made the whole process a positive experience - thank you! Well done to the Berwick team!
June 3, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Isabel,
Thanks for the lovely review and fantastic support for Stephanie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Experience
I had a lovely experience with Stephanie who helped explain the different options i had and which phone and plan would suit me best and she helped me choose a new phone that will last me. Overall a lovely experience and amazing help was provided
May 19, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Mackenzie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Keira!
Brilliant patient and kind customer service as we changed phones and upgraded. Nothing was too much trouble so thank you very much Keira
May 14, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
I had a great experience with Stephanie
I had a great experience with Stephanie at the Berwick store, she was friendly and welcoming and was able to help me with what I needed. I was able to get what was needed without any hassle. I was given all the information I needed and she answered any questions that I had. I felt like I was in good hands and I know I can pop in to have any questions that I may have in the future.
May 7, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Brad,
Thanks for the lovely review and fantastic support for Stephanie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very Cindy helpful lovely chat and a…
Very Cindy helpful lovely chat and a good laugh
May 3, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Euan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly,saved money
Very friendly,saved money, very good service all round
May 3, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Davie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simon is a massive asset to Vodafone
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday.
He may not remember, but Simon also helped me out many years ago when I was an O2 customer. I’ve never forgotten that experience because of how friendly, helpful, and engaging he was. I’m pleased to say he hasn’t changed a bit—still the same friendly, funny, and incredibly helpful person today.
I’m not exaggerating when I say Simon is a massive asset to your company. As long as he’s with Vodafone, I’ll be sticking with you.
Thanks again, Simon!
April 11, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Sara. Thank you for your glowing review for Simon. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience in store at Berwick…
Great experience in store at Berwick today with Stephanie and Simon,super helpful with good knowledge and the right amount of banter too! Got my mum sorted with her new plan and got everything set up very quickly.
Thanks again guys,you were fab.
Susan.x
April 13, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Susan. Thank you for your review for Stephanie and Simon. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
Walk into Vodafone shop in Berwick upon Tweed today to complain about loosing my free Spotify. Spoke to Simon, he had a look at account details and recommended u tube in stead. On looking at my account he realised it was coming to an end in a couple of days and looked at renewing it. He got me some real good deals, which I can't thank him enough for finding. I signed up immediately. Simon and the rest of the staff in the Vodafone shop are great people for helping us oldies who find it difficult on line. I really recommend them if you are renewing contracts or have any problems, they are fantastic help and understand all the deals better than me.
April 5, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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