My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... See more
Company replied
Location
Switch location48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... See more
Company replied
Simon was amazing helping me pre order the mobile and so was kira when I came in to pick it up and connect it
Company replied
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Berwick Upon Tweed
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, United Kingdom
4.9
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kira has always been fab every time…
Kira has always been fab every time I've needed help. Always friendly and I leave with a resolution every time!
December 19, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Chloe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic customer service and gave us…
Fantastic customer service and gave us best deals possible
December 13, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Rachael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was a great help
Simon was a great help. We have switched everything. Glad to know everything is now local. Excellent service.
December 10, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Hugh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good customer service
December 8, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon is a total star ⭐
Simon was so helpful and happy to help me. Got an amazing deal on a phone I've been looking at.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Kat,
Thank you so much for your wonderful review and the amazing support you’ve shown for Simon —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Excellent customer service from Jen
Excellent customer service from Jen.
She was so professional. Promote her!
November 18, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi. We're happy to hear about the positive experience you had! We appreciate you sharing your fantastic feedback with us regarding the service. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to store and David was…
Came in to store and David was extremely helpful and sorted me out with a new sim
Great overall service
November 14, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service by David
Great service by David. Very helpful and got me sorted
November 14, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Simon - excellent store manager Berwick-upon-Tweed
Simon, the store manager, solved my problem immediately, renewed my plan and reduced my monthly bill. He was friendly, knowledgeable and swift. There was no waiting time, a welcoming atmosphere and excellent service. Thank you team Vodafone and Simon in Berwick-upon-Tweed!
November 4, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi. We're happy to hear that you had such a positive experience! We appreciate you taking the time to leave us this lovely review regarding the helpful and efficient service you received. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful great service
October 22, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was great at saving me some money.
Simon was great at saving me some money.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hey Margaret,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great advice and very friendly staff!
September 25, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Paul,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Good service !
September 19, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such good service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great Customer Service
Simon was very helpful and helped us understand the next steps to fix our phone. We decided to upgrade with him too and we are very happy with the deal we have.
September 13, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jen was most helpful with my enquiries.
Jen was most helpful with my enquiries.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Always Great customer service in store
Always Great customer service in store. Staff very friendly as I'm a person who likes to speak to a person not a 💬(chat)
August 29, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Kira was brilliant
Kira was brilliant, helpful and saved me some money too, top job
August 29, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey there,
Thanks for the lovely review and fantastic support for Kira.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephanie was really helpful
I visited today for help with my new phone. Although I had no idea what I was doing Stephanie was very kind and sorted the problem without making me feel silly. She wasn’t at all pushy but asked about my broadband and found d me a much better option with Vodaphone
August 7, 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Caroline,
Thanks for the lovely review and fantastic support for Stephanie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.