Vodafone UK - Bexhill Reviews 

236
TrustScore 5 out of 5

4.8

12 Devonshire Road, TN40 1AS Bexhill, GB


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Rated 5 out of 5 stars

Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... See more

Company replied

Rated 5 out of 5 stars

The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... See more

Company replied

Rated 5 out of 5 stars

Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... See more

Company replied

Rated 5 out of 5 stars

Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... See more

Company replied


Company details


Contact info

  • 12 Devonshire Road, TN40 1AS, Bexhill, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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4.8

All reviews

(236)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and efficient

Emma was very helpful and efficient. She sorted out what we wanted and more.

January 9, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi there,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Welcoming and friendly

Welcoming, aloud my dog to come I'm with me, very friendly. Amazing xx

January 9, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Grace,

Thank you for sharing this feedback, and taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Very persuasive , and kind customer service

January 5, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Rocco. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service. Bexhill has been by far the best store I’ve been in in 25 years.

January 5, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Paolo. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was very helpful

Katie was very helpful, knowledgeable and gave us the best product effective for us.....

January 5, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Jackie,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Quick, efficient and professional. explained everything well.

January 3, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Victoria,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The assistant was extremely helpful.

The assistant was extremely helpful.
We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it out with the help of the chat room and the inhouse chat groups. finally was sorted. very grateful especially when no one seemed to know how to resolve the issue which apparently was a known fault, however after some time she managed to find someone who gave her a code to type in and it cured the problem. also when we changed phones the same assistant was on hand to help and went through all the processes for us.

December 14, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Gaye. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient upgrade and transfer of data. Thanks again.

December 16, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey James,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone bexhill

Staff excellent nothing too much trouble very patient and information given in clear and consider way. Always helpful and product explained very well .

December 11, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sunny,

Thanks for taking your time to leave this review for our Bexhill store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Upgrade

Very helpful staff spent time going through everything

December 7, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Kirsten,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful great service:)

November 22, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Ria,

This is a great review for our Bexhill store. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from the girls

Great service from the girls. Thank you

November 17, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Scarlett. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were just so lovely and…

The staff were just so lovely and helpful and helped a old guy like with my Parking

Special shout out to Lauren, Suki and Katie.

Great girls great team

Five star

November 8, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Tyler,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren and Katie wore so helpfull and…

Lauren and Katie wore so helpfull and patient, they found all 3 of us the best deals and gave us good advice, thank you so much x

November 3, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Vicky,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 2 out of 5 stars

Vodafone phone and data issues

Vodafone phone and data issues in pevensey bay still very poor. I have Benn on the phone many times to their customer service people(wifi) to try and sort this issue out but nothing has changed. Signal checker and Vodafone say pevensey has a good coverage indoors and out but it doesn't. I can use my phone if I am in a town but thats it. I will look for a better service when contract runs out. I am not on any social media sites so cannot respond to any more requests to contact Vodafone that way. Thank you vodafone for your response. But as I keep saying I don't have Facebook,Instagram or any media affiliations.

October 22, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Paul,

Thank you for sharing this with us. Sorry to hear the trouble you're facing, we're keen to take a closer look into this with you.

If you can please pop us over the full affected postcode to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone we'll get started.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Just renewed my phone contract,

Just renewed my phone contract,
Service was excellent and Ryan was a delight with outstanding customer service.

Highly recommended 👌

October 20, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Peter,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly helpful and efficient.

October 9, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Julia,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service even though I am a person with all the gear and no idea!

Nothing was too much of a problem for Ryan or Lauren. I had all the help possible. They were legend.

October 5, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Anne,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer Service

Ryan, Suki & Lauren was so supportive & contacted me with updates on my new phone deal. Customer service is second to none in Bexhill will use again. Can’t thank them enough. 🌟🌟🌟🌟🌟

October 3, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Consumer,

This is a great review for Ryan, Suki and Lauren. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent - would definitely recommend the store for the level of service I received.

September 13, 2023
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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