Vodafone UK - Bexhill Reviews 

236
TrustScore 5 out of 5

4.8

12 Devonshire Road, TN40 1AS Bexhill, GB


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Rated 5 out of 5 stars

Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... See more

Company replied

Rated 5 out of 5 stars

The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... See more

Company replied

Rated 5 out of 5 stars

Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... See more

Company replied

Rated 5 out of 5 stars

Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... See more

Company replied


Company details


Contact info

  • 12 Devonshire Road, TN40 1AS, Bexhill, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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4.8

All reviews

(236)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Problem with tablet downloads solved…

Problem with tablet downloads solved quickly

April 25, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey there,

We're so happy to hear your issue was resolved promptly and you had a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service
Friendly and helpful

April 20, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Hayley,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was greeted by a smile and friendly…

I was greeted by a smile and friendly staff as I walked in , Was assisted by Ryan the store manager who made the whole process easy and quick .Best services I have received

April 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Monica. Thank you for your review for Ryan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff
Very pleased with the outcome

April 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Malcolm. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren and Ryan were very supportive…

Lauren and Ryan were very supportive with the purchase of the Samsung tablet. Lauren supported me with advice .
Very professional and helpful.

April 15, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Tacie,

Thanks for your great review! We're delighted you had such a positive experience with Lauren and Ryan.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very attentive

Very attentive, made sure I had the right deal too!

April 10, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Ellie, I'm glad to see our colleague took the time to find you the perfect deal.
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Came into store and Ryan managed to cut…

Came into store and Ryan managed to cut my phone bill in half for the next 6 months over the moon withnl his service absolute credit to the company

April 11, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Hanife,

Thanks for letting us know what an amazing job Ryan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was great found mye an offer…

Ryan was great found mye an offer nearly as cheap as my sim to include a phone also! Credit to Vodafone

April 8, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Don,

Thanks for reviewing and sharing this feedback for Ryan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was so helpful and friendly and…

Ryan was so helpful and friendly and explained everything in detail very good customer service

March 22, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super staff

Sadly, just visiting to collect a new phone, but despite this, all the staff present were friendly, well presented, helpful and keen to help.
We engaged in a little banter and they all seemed to work well together; clearly proud of themselves and each other.
They were a credit.

March 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Andrew,

Thank you for taking the time to leave us a review and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile Phone

I found the member of staff brilliant. She was able to retrieve my fee paid to TOPUP mobile to my pay as you
go mobile. I am very satisfied with service and will definitely call again.

March 14, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Rowland,

This is such an amazing review for our colleague in our Bexhill store. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Ryan looked after me and I was very satisfied with his help and attention, Thanks Janet

March 11, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Thanks for the brilliant review, Janet. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

bexhill store

visited the bexhill store today & was served by lauren, she helped with some issues on my device (the issue being tesco mobile) while also giving me some great prices for a new device with Vodafone & also been given the option to trade in my old device to pay tesco an early termination fee, great asset to the team, thanks Lauren.

March 9, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Ben,

Thank you for this great feedback about your experience in store. We really appreciate the 5 stars and are glad you're enjoying Vodafone!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Ryan

Fantastic service from Ryan. This branch has always delivered an amazing service. Highly recommend.

March 9, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Thank you for your review Lukasz. It's always good to read such complimentary feedback for one of our team.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

I visited the Bexhill store and was…

I visited the Bexhill store and was served by Lauren and Ryan. They were extremely helpful and took their time to answer all my questions. And now I am really looking forward to receiving my new phone next week

March 8, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Lisa,

Thank you for reviewing and sharing this feedback for Lauren and Ryan in our Bexhill store.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

February 17, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Roger,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was a great help

Josh was a great help. Brilliant customer service

February 17, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sarah,

Thank you for your review. It’s great to hear of your positive experience with Josh. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful
Kate was patient
Excellent service

February 8, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Karen,

Thanks for taking your time to leave this review for Kate.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent experience down at vodafone

Excellent experience down at vodafone, would give more stars if I could

February 8, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Simon,

Thanks for your kind words and taking your time to share the experience, in our Bexhill store.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Completely satisfying service

When visiting Vodafone yesterday I was served by Suki. She dealt with my enquiry in a professional but also personal way and was completely compassionate about my enquiry. She made me feel as though she really cared and this was all I wanted. Thank you.

February 3, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sheila,

We're pleased to hear about your recent experience. Thank you for taking the time to review, and share this feedback for Suki.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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