Vodafone UK - Bexhill Reviews 

236
TrustScore 5 out of 5

4.8

12 Devonshire Road, TN40 1AS Bexhill, GB


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Rated 5 out of 5 stars

Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... See more

Company replied

Rated 5 out of 5 stars

The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... See more

Company replied

Rated 5 out of 5 stars

Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... See more

Company replied

Rated 5 out of 5 stars

Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... See more

Company replied


Company details


Contact info

  • 12 Devonshire Road, TN40 1AS, Bexhill, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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4.8

All reviews

(236)

42,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best

Absolutely marvelous have never received such good service.evrey thing explained to me will not use anyone else

January 15, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Ryan saved me money…

Great service by Ryan saved me money and made it effortless highly recommend

January 8, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service would recommend Thomas at…

Great service would recommend Thomas at Bexhill

January 6, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Alan,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was great because Thomas…

9My experience was great because Thomas was so helpful, nothing was too much trouble and he found the best deals

January 6, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Anne,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was very helpful

Tom was very helpful. He helped me save money on my broadband!

January 5, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Alan,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was efficent

Thomas was efficent, friendly and very helpful, would highly recommed

January 3, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Theresa,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff. Always so happy to help. Knowledgeable staff. Always able to help and provide information.

January 3, 2026
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Ms A Wilson,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Worst customer service

Worst customer service, taking after 2 hours they cant able to figure out whats going on their end, i have taken phone from carphone warehouse contract is for 56GBP , once contract ended still they want me to pay same amout even device contract ended .

if i used airtime i need to charge around 20 not 56GBP , very very worst customer service they are unable to understand concern when i asked them to connect to manager waited for me online for 45 mins then disconnected call wowwww .Thanks for wasting time

Not only me i wont recommend anyother to take vodafone.

December 17, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sai,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.

If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone

Thanks
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren was so helpful

Lauren was so helpful, sorted our deals on all my contracts. Fantastic service.

December 12, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren is amazing

Lauren is amazing, great customer service and so helpful!!!

December 12, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Chloe,

Thank you so much for your wonderful review and the amazing support you’ve shown for Lauren—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas rocks!!!!!

Thomas was amazing. He's a keeper for sure! EPIC!!!!!

December 8, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Stephen, ​

Thanks for the lovely review and fantastic support for . ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

We were served by Toby

We were served by Toby, he was in the beginning of his work with Appscape. He was very good and looked after us very well. We wish him good luck with his career.

December 2, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Pat,

Thanks for the lovely review and fantastic support for Toby.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

best vodadone shop - BEXHILL

i always use vodafone shop in bexhill , always pleasant and helpful

December 1, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Miranda,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

More than helpful sorted everything and…

More than helpful sorted everything and more

December 1, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Ankle,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience, thanks team for advice

December 1, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Svitlana,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan is an excellent salesman

Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan has at all times been friendly and professional throughout and because of him I have stayed with Vodafone.

November 28, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Fifi,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and advice given by…

Excellent service and advice given by Thomas. Very helpful and knowledgeable, just what I needed. Thank you

November 11, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

V ery helpful and.explained everything

Thomas was very helpful and explained everything

November 11, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi. We're happy to hear that our explanation was helpful. We appreciate you taking the time to share your positive experience with us. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan in the Bexhill store was…

Ryan in the Bexhill store was absolutely brilliant. He was very patient and explained all the packages available to me. I was able to save money on both my phone and broadband contracts. Thanks Ryan

November 11, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi. We're happy to hear about the great service you received. It's wonderful that they were patient and helped you save money on your phone and broadband. We appreciate your positive feedback. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was excellent and helped me…

Thomas was excellent and helped me choose a new phone at a reasonable price
Great service thanks 👍

November 10, 2025
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi. We appreciate you taking the time to leave us this lovely review and are so happy to hear that you received such great support choosing your new phone! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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