Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... See more
Company replied
Location
Switch location12 Devonshire Road, TN40 1AS Bexhill, GB
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The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... See more
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Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... See more
Company replied
Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bexhill
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
12 Devonshire Road, TN40 1AS, Bexhill, United Kingdom
4.8
Excellent
236 reviews
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Ryan provided a great service
Ryan provided a great service, very professional. Explaining the contract fully. Very happy with the discounts given, augmented the fact of needing to update regularly.
November 3, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hi. We appreciate you taking the time to leave us this wonderful feedback. We're happy to hear that our employee was professional and thorough in their service, and that you were happy with the outcome. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas has been absolutely helpful and…
Thomas has been absolutely helpful and so polite with his service
November 1, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hi. We're happy to hear that our service was helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Come in today to upgrade
Come in today to upgrade, had a smooth and easy experience with Ryan.
October 6, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Alfie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Where to start with Vodafone Broadband?
And so where do I start with Vodafone? Very complex set of issues, but I’ll try and be brief:
(I). Firstly, their Broadband routers lack any serious power. Signal is quite poor and even in a small apartment with relatively thin walls, I needed three (Vodafone supplied) boosters.
(ii). Said Boosters were very poor quality. The first gave up after a few months. After 5 hours on the phone, and engineer sent a replacement.
(iii). The second booster broke down about 3 weeks later. Again, a replacement was sent as I was told the router would NOT work with other boosters.
(iv). Within a couple of weeks, all three boosters had collapsed. I wasn’t prepared to spend another 5 hours on the phone. So purchased a commercial booster from Curry’s (contrary to being lied to that they would not work) and in fairness, that one new booster has flooded the property with a strong signal.
(v). Address issues. Apparently there is an address mismatch on my account (Vodafone use a different address for my property than e.g. my bank and the Post Office and almost every other company). This prevents me from accessing renewal information (needed before my price doubles). I have contacted them three times - each time they say they have fixed it. They have not. Most recently I have questioned whether the person I have contacted really is from Vodafone (I mean, why would they lie to me like this if they really were from the company)? And when speaking to them via an App this evening I was asked Security questions which potentially foolishly I answered. They sent a code to my mobile for me to confirm but it was not and never has been my mobile number.
So to try and summarise:
Broadband (full fibre) is fine and stable from data centre to router (star for that).
Peripherals are atrocious, and unreliable. No stars.
Customer service is terrible. Technical response is very slow. No stars.
Quite liberal with the truth. saying on numerous occasions they have resolved an issue when clearly they have not. Same issue. No stars.
Serious GDPR and other data protection concerns. If they can’t conduct a security check to the correct mobile number of their customers, what might they also be sending to false numbers. I have only ever had two mobile numbers and both pre-date Vodafone so there can be no errors. No stars only because I can’t give negatives.
Had to choose local Vodafone store. It is of course intended for Vodafone Broadband. But as a company …….
UPDATE: After contacting Vodafone as suggested in their response, the Live chat person REFUSED to help - and basically cut off when I said I had been directed here by Vodafone following a TrustPilot review. If you need any further evidence of HOW Vodafone treat their customers, you have it……..
October 3, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Gordon,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Above and beyond
The manager of the Bexhill store went above and beyond my initial enquiry, saving me money and improving my service.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent Service
Friendly, knowledgeable staff. Dealing with concerns and issues responsibly and quickly. Excellent service.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ryan gave me and my husband great…
Ryan gave me and my husband great service and helped transfer everything
October 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ryan was great and very helpful
October 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Upgrade handled brilliantly by the…
Upgrade handled brilliantly by the team, got the phone and plan I wanted at a great price, definitely recommend.
September 23, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Lils,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone staff are super friendly and…
Vodafone staff are super friendly and helpful! Big smiles 😁
September 23, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Loz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really good service and great advice
Really good service and great advice
September 13, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Bexhill Voda Heroes!
The team were fantastic, it's the second time I've been there in the past month and have seen Mark, he was friendly, Helpful and informative.
I've always enjoyed shopping at the Bexhill branch, this team are simply top tier.
Thank you guys so much
September 6, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're happy to hear that you enjoyed your recent visits! It's great to know that our team was helpful and informative. We appreciate you taking the time to share your positive experience. Thank you for your kind words!
Thanks,
Vodafone Social Media Team
Excellent member of staff who answered…
Excellent member of staff who answered all my questions and was very kind
A credit to your store
September 4, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff member was helpful and kind in answering your questions.
Thanks,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly
Knowledgeable and efficient
No complaints
September 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
We're happy to hear that our team was helpful, friendly, knowledgeable, and efficient! Thank you for sharing your positive experience with us.
Vodafone Social Media Team
Traded in my phone
Traded in my phone, great, helpful staff ! smooth experience
August 8, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Brady,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service
Ryan and Wayne were most helpful. Nothing was too much trouble and they were very informative, giving us a number of options to choose from. We went away very happy customers and would highly recommend. Thank you.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Rosemary,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ryan and Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We saw Ryan in the bexhill branch and…
We saw Ryan in the bexhill branch and he was very helpful and helped us with everything we needed. We went in to upgrade one phone and ended up upgrading both of ours for such a great deal! Ryan is very polite and very nice to chat to. He was very good at breaking down snd explaining the deals so I understood fully what upgrade I would be getting.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Abbie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful & understanding
Very helpful & understanding. Ryan made things super quick and easy. Very personable team
August 4, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Hannah,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Mark was very helpful, went above and beyond to get me a very good deal on a new phone. Saved me money which is a bonus. A very friendly service always very welcoming.
August 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with the service
The helpfulness of Mark at Vodafone cannot be measured. He has gone above and beyond to help with sorting out my new phone. One could not ask for more. Very happy
August 2, 2025
Unprompted review
Reply from Vodafone UK - Bexhill
Hey Enyozia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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