Vodafone UK - Bexhill Reviews 

236
TrustScore 5 out of 5

4.8

12 Devonshire Road, TN40 1AS Bexhill, GB


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Rated 5 out of 5 stars

Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... See more

Company replied

Rated 5 out of 5 stars

The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... See more

Company replied

Rated 5 out of 5 stars

Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... See more

Company replied

Rated 5 out of 5 stars

Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... See more

Company replied


Company details


Contact info

  • 12 Devonshire Road, TN40 1AS, Bexhill, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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1-star

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4.8

All reviews

(236)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Good,friendly service

Good,friendly service. Efficient staff.

December 13, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hey Janet,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely atmosphere

Caleb made our switch from talk talk very easy, and saved me money on my sim card in the process. Also shout out to ryan and lauren who had a chat even though they werent serving us!

December 9, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Joyce,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I spoke with Thomas and I found him to…

I spoke with Thomas and I found him to be very very helpful and understanding!

December 6, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sharon,

What super feedback for Thomas! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

So helpful got a better deal

So helpful got a better deal . Went the extra mile and sorted wallet for me so I don't need my cards on me . Thankyou so much for all his help . Ryan the manager was great

December 6, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi there,

What super feedback for Ryan! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Today is black Friday. The staff were very helpful and the manager Ryan was super helpful in guiding me through the process. I appreciate all the information.

November 29, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, Ryan was very professional and explained everything very clearly A***

November 29, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Paul,

What excellent feedback for Paul! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experienced as always and staff…

Great experienced as always and staff are great very helpful and accommodating! I’m very much honey to recommend to everyone!

November 28, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Melba,

This is lovely feedback for us. Thanks for your kind words and taking your time to share this experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Ryan the manager solved my home…

Ryan the manager solved my home broadband issues and saved me money on my sim at the same time great service

November 26, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hello, Margaret,

It's always our aim to provide a helpful service, so it's great to hear that Ryan delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top service!

Caleb and Ryan have been a massive help, I wanted to switch away from ID mobile and they guided me through the process. Thanks team!

November 21, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Thanks for your review John. It's great to hear our team took the time to explain everything, and help you switch over to us. Welcome aboard!
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and helpful

Polite and helpful

November 23, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan the manager went above the call of…

Ryan the manager went above the call of duty and helped me sign up for boots to claim my prescriptions I need this to live so massive thanks as no one else including boots staff would help

November 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Simon,

Thank you for taking the time to leave us a 5 star review and thank you for the amazing feedback about the team customer service level.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan the manager got me an absolute…

Ryan the manager got me an absolute bargain on full fibre reduced my bill with sky from £58.25 on copper to £43 with full fibre could not sing his praises ant higher

October 31, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Sarah, It's great to see Ryan's been able to find you such a bargain.
Thanks for your feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Amazing service

All of the team in bexhill are extremely helpful and patient! We’ve had lots of issues and they’ve always gone above and beyond for us, couldn’t recommend highly enough.

October 31, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Jane, It's really great to see our team went above and beyond to get your issues sorted and left such a great impression on you too.
Thanks for your awesome feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

All the staff were very helpful

All the staff were very helpful, I came in because I ran out of data and they got me connected with wi-fi, and gave me some more data on my phone. Thanks Caleb and Ryan!

October 30, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Jacqui,

Thank you for taking the time to leave us a 5 star review! We're glad to hear the team has been able to help get your data fixed.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Issue resolved quickly and effectively

Issue resolved quickly and effectively

October 19, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Timothy,

Thank you for taking the time to leave us a 5 star review! We're glad your issue has been resolved.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb very helpful

Caleb very helpful, friendly and professional.He help sort out my etravel as well.For me he done more and beyond what expected from him.I fully recommend anyone who needs help to see Caleb at Vodafone Bexhill branch.More than happy with the service from him100%.Well done Caleb you are a big asset to the company also Reece.Keep up with the good job.From a very satisfied customer.

October 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Elsie,

It's great to hear about your recent experience, and feedback for Caleb. Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and professional

I went in today and spoke to Ryan and Reece regarding my recent mobile phone bill and they explained exactly what had happened. I found them extremely helpful and professional and look forward to going back soon.

October 15, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi David,

Thanks for your review for Ryan and Reece. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Flexibility, and full attention to detail by the staff

Flexibility

September 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hello, Brian,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5* service

Great help with my contract and device even though we had a few hiccups everything was perfect. 5*

September 16, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hello, Elliott,

It's great to hear that you received a 5 star service! Thanks for taking the time to provide feedback on this.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top Tier!

Vodafone bexhill will always be my go to store. As always a top tier service with Ryan who helped me pre order the new iPhone. The rest of the staff (Lauren and Caleb) were fantastic too! Couldn’t recommend enough!

September 13, 2024
Unprompted review
Vodafone UK - Bexhill logo

Reply from Vodafone UK - Bexhill

Hi Suki-Rose,

We're glad to hear you had such a great experience in our Bexhill store. Thank you for your review.

If you have any questions in the future, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

All the best,
Vodafone Social Media team

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