Vodafone UK - Bexleyheath Reviews 

312
TrustScore 5 out of 5

5.0

Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB


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Rated 5 out of 5 stars

Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more

Company replied

Rated 5 out of 5 stars

Anthonia was very helpful in choosing the type of phone i want to buy and she took her time to make sure I was satisfied. I am very happy coming to vodafone/three thank you.

Company replied

Rated 5 out of 5 stars

Theo has been incredibly helpful today, she’s sorted out everything we come in for today. Highly recommend Theo.

Company replied

Rated 5 out of 5 stars

Theo’s patience and willingness to explain the different options finally working out what was best for me and our company 3.30 pm on sunday as opposed to Bromley which never had the model we wanted (... See more

Company replied


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  • Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

312 reviews

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5.0

All reviews

(312)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

There was a lovely chap sitting on the…

There was a lovely chap sitting on the right of the store when you walk in.

He was very helpful, knowledgeable and resolved our issue of deleting the sim
On the phone accidentally and put a new one in for us quickly and even reducing my
Monthly bill because he advised I was paying too much .

Nice one. Very happy customer

January 11, 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Kerryn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly was excellent

Holly was excellent, extremely helpful and patient. Very professional and a pleasure to talk to whilst I was purchasing a new contract. I have always been happy with service from Vodafone and Holly was one of the best Sales Advisor I have encountered. Well done.

January 28, 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Christine,

Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was excelent and very helpful

January 27, 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Douglas,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Theo was extremely helpful and very…

Theo was extremely helpful and very competent and made the whole experience of obtaining a new device very easy. I would highly recommend.

January 26, 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Karen,

Thanks for the lovely review and fantastic support for Theo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was great

January 9, 2026
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

After a fortnight of much distress and aggravation from Vodafone head office. Today I've come into the Vodafone shop in BexleyHeath at long last to collect my phone and to create a new contract. The assistant manager mihai and Ryan sales advisor have been absolutely brilliant.The patience , courtesy and friendliness , is ten out of ten and I could certainly recommend them.

January 6, 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Sheila,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today I was speaking with Mihai

Today I was speaking with Mihai, his service was absolutely amazing we need more people like himself in all shops worldwide.
Thank you for making it so easy to purchase my new phone.

December 27, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Loui,

Thanks for the lovely review and fantastic support for Mihai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful.

Fahim was extremely helpful with getting another number on my business account.
I throughly recommend him for any help needed at the Bexleyheath Store. AAA+++

December 20, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Tony,

Thank you so much for your wonderful review and the amazing support you’ve shown for Fahim—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Holly , the lady that attended to me today was very helpful ,kind and pays attention to details

December 21, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Janet,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with the experience and…

Very happy with the experience and jolly staff. Very help never had such great services like what Holly and Ridwaan gave me

December 17, 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hey Barry,

Thanks for the lovely review and fantastic support for Holly and Ridwaan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to the store for a mobile upgrade

I came to the store for a mobile upgrade and Mihai was the assistant store manager that helped me upgrade my phone and contract and I also did a trade in all under his advice on what was best for me and suited my needs. He is extremely knowledgeable of Vodafone products and has an impressive customer service. I am extremely happy with the service and the product.

December 8, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Ana,

Thanks for the lovely review and fantastic support for Mihai. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team in the shop were very helpful…

The team in the shop were very helpful it was great service the adviser I had was called Ridwaan I was very pleased with the service.

December 6, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Kirsty,

Thanks for the lovely review and fantastic support for Ridwaan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great experience with Mihai

Really great experience with Mihai. Going above and beyond at every opportunity he got.

November 26, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Faiz,
 
Thanks for the lovely review and fantastic support for Mihai.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai was brilliant

Mihai was brilliant. He took his time, understood exactly what I needed, and helped me find the perfect plan and number without any stress. His patience and genuine effort to secure the right deal made the whole experience feel easy and actually enjoyable.
Thank you 🤩

November 24, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Vedikka,

 This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service.

November 22, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Jon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly was really friendly and gave me…

Holly was really friendly and gave me all the correct information I needed.

November 10, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing attention

Quick, kind and very helpful attention I received from Mihai. He did his best suit my requests. 5 stars! Ana

November 16, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan has helped me

Ryan has helped me

November 14, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai helped us get much cheaper rates…

Mihai helped us get much cheaper rates on our monthly phone bills and even went and checked things we didnt ask just to help lower the price even further. Great service

November 12, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, really helped me

November 11, 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

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